Disclaimer

1. Acceptance and Relationship to the Terms

This Disclaimer is to be read together with the Terms and the Privacy Policy. In the event of a conflict, the Terms govern except where this Disclaimer states a more specific disclaimer, in which case the more protective provision in our favor controls to the fullest extent permitted by law. Nothing in this Disclaimer limits any disclaimer, exclusion, or limitation of liability set out in the Terms; they are cumulative.

2. Definitions

In this Disclaimer, the following terms have the meanings set out below, and other capitalized terms have the meanings given in the Terms.

“Content” all text, guides, articles, checklists, examples, templates, graphics, images, figures, statistics, testimonials, and other materials made available on or through the Site.

“Platform” any third-party platform, marketplace, network, advertising system, application store, bank, payment processor, merchant acquirer, card network, publisher, search engine, or review site upon, through, or in dependence upon which the Services are rendered, in each case owned and controlled by an independent third party over which we have no authority or control.

“Objective” the reinstatement, restoration, un-suspension, removal of a limitation or restriction, release or disbursement of withheld funds or assets, removal or suppression of content, or resolution of a dispute sought in a given matter.

“Matter” a specific engagement in which we provide the Services with respect to a particular account, fund, listing, campaign, application, channel, profile, content item, or dispute.

“You” any visitor to the Site, prospective client, client, or other person who accesses the Site or relies on the Content, and where a business is involved, that business and its personnel as the context requires.

3. General Informational Purposes Only

All content on the Site, including text, guides, articles, checklists, examples, templates, graphics, and other materials, is provided for general informational purposes only. It is general in nature, may not apply to your particular circumstances, and is not a substitute for tailored professional advice or for the specific work of an engagement. We make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, currency, validity, reliability, availability, or completeness of any content, and we are not responsible for any decision you make or action you take or refrain from taking in reliance on it.

4. No Professional Advice

The Site does not contain, and the Services do not constitute, legal, tax, accounting, financial, investment, regulatory, or other professional advice, and no content or communication should be construed as such. Guidance we provide concerning a platform policy or a legal or regulatory matter is advisory and informational only, is not a legal opinion, and is not an assurance of compliance or of any result. You should obtain advice from a licensed professional of your choosing, qualified in the relevant jurisdiction, before acting on any matter, and you should not delay seeking or disregard such advice because of anything on the Site.

5. No Attorney-Client, Agency, or Fiduciary Relationship

Your use of the Site, your communications with us, and your engagement of the Services do not create any attorney-client, fiduciary, agency, partnership, employment, or joint-venture relationship between you and us. Communications through the Site, our intake or booking forms, or our messaging channels are not privileged or confidential except as expressly provided in the Terms or a signed agreement, and submitting information to us does not by itself create any professional relationship or obligation on our part.

6. Not a Law Firm; No Legal Representation

We are a consulting firm. We are not a law firm, and we do not practice law, provide legal representation, appear on your behalf before any tribunal, or render legal services. We do not, and do not purport to, act as your attorney or licensed representative. Where a matter calls for legal representation or a legal opinion, you must retain licensed counsel. Any reference on the Site to legal concepts, platform policies, or regulatory frameworks is descriptive and informational and is not the practice of law.

7. No Guarantee of Results or Outcomes

We do not and cannot guarantee any outcome. The reinstatement of any account, the removal of any suspension, limitation, or restriction, the release or disbursement of any withheld funds, the removal or suppression of any content, and the resolution of any dispute are determined solely by the relevant platform, publisher, processor, bank, or institution in its own unilateral discretion, and lie wholly outside our control.

7.1. No statement, figure, testimonial, historical result, projection, estimate, timeline, or example on the Site or in any communication is a promise, representation, warranty, or guarantee of any result, and none shall be relied upon as such. Our fees compensate professional time, method, and effort, and not any outcome. A failure to achieve a desired outcome is an ordinary, anticipated, and assumed incident of the Services and does not entitle you to any refund except as a signed agreement expressly provides.

8. Consultation and Method, Not Outcome

You engage us for our professional time, method, know-how, and effort, that is, for the consultation and the work of pursuing an Objective, and not for a result. Where we determine, in our professional judgment, that no feasible option remains in a Matter, that determination concludes our work and constitutes complete performance of the consulting engagement. The engagement is, by its nature, aleatory: its ultimate result depends upon the discretionary determinations of independent third parties and upon contingencies beyond our control, and our obligation is one of means and not of result.

9. Pre-Existing Condition; Non-Causation

Any suspension, limitation, restriction, enforcement action, dispute, or withholding of funds that is the subject of a Matter arose, and subsisted, prior to and independently of our engagement, and is the consequence of your own antecedent acts, omissions, business operations, representations, and course of dealing with the Platform. We are retained solely to remedy, mitigate, and assist with respect to a condition we did not create, cause, or contribute to. Any failure to achieve an Objective, and any continuing or collateral harm to your account, business, standing, or funds, is attributable to that pre-existing condition, to your own conduct, and to the sole discretion of the Platform, and not to us. Nothing on the Site should be read as an assumption of responsibility for a condition that pre-dated our engagement.

10. Service-Specific Disclaimers

The following disclaimers apply to the specific service lines described on the Site. They supplement, and do not limit, the general disclaimers in this Disclaimer and the Terms.

10.1 Account and access reinstatement

Whether an account, listing, campaign, application, channel, or profile is reinstated, restored, or un-suspended is decided solely by the relevant Platform in its sole discretion. A Platform may deny an appeal, reinstate and then re-suspend, close an account permanently, refuse to state reasons, and take weeks, months, or in some cases one to three years to act. We do not control, and do not promise, any reinstatement, any timeline, or any communication from a Platform.

10.2 Withheld-funds and asset release

Whether funds, payouts, reserves, balances, or assets that a Platform, bank, or processor has withheld, held, reserved, frozen, or delayed are released or disbursed is decided solely by the holder in its sole discretion, subject to its risk, reserve, and compliance rules and to applicable law. We do not take custody of, hold, transmit, advance, or guarantee any funds, we are not a money transmitter or escrow agent, and funds are released only to your own account. We do not promise that any amount will be released, or released within any period.

10.3 Disputes and merchant-processor disputes

Whether a bank, processor, acquirer, card network, or Platform resolves a risk review, reserve, hold, limitation, termination, chargeback, or merchant-list placement in your favor is decided solely by that institution in its sole discretion, for reasons it is frequently prohibited from, or elects not to, disclose. We prepare and manage responses by lawful, policy-compliant means through your own accounts and channels, and we do not promise any particular determination.

10.4 Brand protection, enforcement, and anti-counterfeit

Whether an infringement, counterfeit, impersonation, or policy-violation report or takedown request results in any action is decided solely by the relevant Platform, and depends on its own program and its assessment of the report. You are responsible for owning or being authorized with respect to the rights asserted and for the accuracy and good faith of any report made at your instruction, and for any counter-notice, dispute, or claim that results. We do not promise any removal, suspension, or other enforcement outcome.

10.5 Reputation management

Whether a review, listing, article, search result, or image is removed, moderated, de-indexed, or suppressed is decided solely by the relevant platform, publisher, or search engine, and content may reappear, be re-posted, or be re-indexed, and an author or publisher may take counter-action. We employ only lawful, policy-compliant means, we do not post fake or incentivized reviews or manipulate ratings, and we do not promise any removal or suppression or that any result will be permanent.

11. Platform Dependence; Sole Discretion of Platforms

The Site describes work performed upon, through, and in dependence upon third-party platforms, marketplaces, advertising systems, application stores, banks, payment processors, publishers, search engines, and review sites (each a “Platform”), none of which we own or control. Each Platform sets, interprets, changes, and enforces its own policies unilaterally and in its sole discretion, may act without notice and without stating reasons, and is not obliged to follow its own stated policies. Any description on the Site of a Platform policy, process, timeline, or standard is our general understanding as of an unspecified date, may be incomplete or out of date, and is subject to change by the Platform at any time.

12. No Affiliation with or Endorsement by Platforms; Trademarks

We are an independent consulting firm. We are not affiliated with, authorized by, sponsored by, endorsed by, or acting on behalf of Amazon, Walmart, eBay, Etsy, Shopify, TikTok, Meta, Google, Microsoft, Apple, PayPal, Stripe, or any other Platform, and no such affiliation or endorsement is implied by anything on the Site. All third-party names, logos, and trademarks are the property of their respective owners and are used on the Site only for identification and descriptive purposes, as nominative fair use, to indicate the Platforms with which we can assist. Their use does not imply any relationship with, or approval by, those owners.

13. Testimonials, Case Results, and Endorsements

Any testimonials, reviews, endorsements, case references, press mentions, or descriptions of past results that appear on the Site reflect the individual experiences and particular circumstances of specific persons or matters, are not necessarily representative of what any other client will experience, and are not a promise or prediction of any result in your matter. Testimonials may have been edited for length or clarity, may not reflect all experiences, and are not independently verified representations by us. Where required, material connections are disclosed; the absence of a disclosure does not imply the absence of a connection.

14. Statistics, Figures, and Success Rates

Any statistic, percentage, success rate, volume figure, or similar number stated on the Site is provided for general illustration only, may reflect a limited or selectively defined data set, a particular period, or particular categories of matter, and is not a representation that any such rate or figure will apply to your matter or continue in the future. We select the matters we take on, which affects any historical rate, and past performance is not indicative of future results. You should not rely on any such number in deciding whether to engage the Services.

15. No Earnings, Savings, or Financial-Outcome Claims

Nothing on the Site is a representation or guarantee of any earnings, savings, revenue, funds recovered, account value, or other financial outcome. Any example of an amount reinstated, released, recovered, or saved is illustrative of a particular matter only and is not typical, promised, or predictive. Your results depend on factors outside our control, including the discretion of each Platform and your own conduct, disclosures, and circumstances.

16. Forward-Looking Statements

Statements on the Site that are not historical fact, including statements about what we may do, what a Platform may do, expected timelines, or anticipated results, are forward-looking and inherently uncertain. Actual results and events may differ materially, and we undertake no obligation to update any forward-looking statement.

17. Accuracy, Completeness, and As-Is Basis

17.1. The Site and all content are provided on an “as is” and “as available” basis without warranty of any kind, whether express, implied, statutory, or arising by course of dealing or usage of trade, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or availability, all of which we disclaim to the fullest extent permitted by law.

We do not warrant that the Site will be uninterrupted, secure, timely, error-free, or free of viruses or other harmful components, or that any defect will be corrected. You are responsible for your own devices, security, and data.

18. Errors, Omissions, and Right to Change

The Site may contain typographical errors, inaccuracies, or omissions, including with respect to descriptions, figures, timelines, and availability, and content may become out of date. We reserve the right to correct any error, and to change, update, suspend, or remove any content, feature, or Service at any time without notice, and we are not obligated to update any content. We are not responsible for any reliance on content that has since changed or been removed.

19. External Links and Third-Party Content

The Site may contain links to third-party websites, resources, and content that we do not own or control, provided only as a convenience. We do not monitor, endorse, guarantee, or assume responsibility for any third-party site or content, its accuracy, legality, or safety, or its privacy or other practices, and the inclusion of a link does not imply our endorsement. If you access a third-party site or resource, you do so at your own risk and subject to that third party terms and policies.

20. Third-Party Products, Services, and Transactions

Any reference on the Site to a third-party product, service, provider, or Platform is not a recommendation or endorsement. We are not a party to, and are not responsible for, any transaction or dealing between you and any third party, including any Platform, bank, processor, vendor, or adviser, even where you learned of that third party through the Site. Any dispute with a third party is between you and that third party.

21. User Submissions and Communications

Information you submit through the Site, an intake or booking form, or a messaging channel is provided by you voluntarily and at your own risk. We do not guarantee that any submission will be received, reviewed, or acted upon, or that we will accept any engagement, and submitting information does not create any obligation on our part until an engagement is agreed. You are responsible for the accuracy, completeness, and lawful provenance of everything you submit, and you must not submit unlawful content or the confidential information of others without authority.

22. Technology, Automation, and Artificial Intelligence

We may use software, automation, and artificial-intelligence tools to prepare general content and to support the Services. Such tools are instruments of workflow and analysis only, may produce errors or omissions, and their output is not a warranty, guarantee, or assurance of any result and is not professional advice. Human operators retain oversight of the Services, and you rely on any automated or generated output at your own discretion and risk.

23. Assumption of Risk

You, as a sophisticated commercial party, acknowledge that use of the Site and reliance on its content are at your sole risk, and that platform-enforcement, dispute, and funds matters are inherently uncertain and depend on the discretion of independent third parties. To the fullest extent permitted by law, you assume all risk arising from your use of the Site, your reliance on any content, and your engagement of the Services.

24. No Solicitation Where Prohibited; Jurisdiction

The Site is controlled and operated from the United States and is intended for businesses. Nothing on the Site is an offer or solicitation in any jurisdiction where such an offer or solicitation would be unlawful, and we make no representation that the Site or the Services are appropriate or available for use in any particular location. You are responsible for compliance with the laws of your own jurisdiction, and you may not use the Site or the Services in violation of any applicable law or sanctions.

25. Views and Opinions

Any views or opinions expressed on the Site are those of the author at the time of writing, are provided for general information, and do not necessarily reflect our official position. Content is not intended to disparage any person, business, or Platform, and any commentary about a Platform reflects general observations about publicly known enforcement practices, not any statement of fact about a particular matter.

26. Limitation of Liability; No Liability

26.1. To the fullest extent permitted by applicable law, under no circumstance shall we, or any of our owners, directors, officers, members, employees, agents, subcontractors, or affiliates, have any liability to you for any loss or damage of any kind, whether direct, indirect, incidental, special, consequential, exemplary, or punitive, or for any loss of revenue, profit, goodwill, data, platform access, funds, or business opportunity, arising out of or in connection with your use of, or reliance on, the Site or any content, whether founded in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damage.

Your use of the Site and reliance on any content is solely at your own risk. Any liability we may have arising out of or relating to the Site, the content, or the Services is in all cases subject to, and does not exceed, the disclaimers, exclusions, limitation of liability, and liability cap set out in the Terms, which are incorporated by reference. Nothing in this Disclaimer excludes or limits any liability that cannot be excluded or limited under applicable law.

27. Indemnification and Reference to the Terms

Your use of the Site and the Services is governed by the Terms, including their provisions on assumption of risk and release, indemnification by you, non-disparagement, and dispute resolution, all of which apply to this Disclaimer and are incorporated by reference. You agree to indemnify and hold us harmless as, and to the extent, provided in the Terms.

28. Governing Law; Dispute Resolution

This Disclaimer, and any dispute arising out of or relating to it or to your use of the Site, is governed by the internal laws of the State of New York, without regard to conflict-of-laws rules, and is subject to the negotiation, binding arbitration, jury-trial and class-action waiver, and other dispute-resolution provisions of the Terms, which are incorporated by reference, except to the extent a mandatory provision of applicable law provides otherwise.

29. Changes to This Disclaimer

We may amend this Disclaimer at any time by posting the revised Disclaimer on the Site and updating the “Last updated” date. Changes take effect upon posting or upon such later date as we may state. Your continued use of the Site or the Services after the effective date of any change constitutes your acceptance of the revised Disclaimer.

30. Your Responsibilities; Truthfulness; Coordination

You at all times remain the sole holder of, and the party responsible for, your own accounts, communications, submissions, and business. We prepare strategy, narrative, and documentation for your review and submission through your own credentials, and you warrant the truthfulness, accuracy, and completeness of everything you provide and submit. You are responsible for reviewing and approving materials before submission, for coordinating with us rather than making conflicting independent submissions, and for following account-isolation and case-handling guidance. Nothing on the Site relieves you of these responsibilities, and any outcome affected by your own act, omission, delay, or misstatement is not attributable to us.

31. Excluded and Prohibited Matters

Certain matters lie wholly outside the Services, and we bear no responsibility or liability for them, including any suspension, restriction, dispute, withholding, or adverse consequence arising from or relating to dropshipping, online or retail arbitrage, or two-step dropshipping; the use of stolen or purchased gift cards, stolen credentials, or a stolen account; the manipulation of reviews, feedback, ratings, or rankings; false or falsified tracking or documentation; counterfeit, inauthentic, or unauthorized goods; or any other conduct that is malicious, deceptive, fraudulent, or in violation of a Platform policy or applicable law. Where a Matter is found to involve such conduct, we may decline or halt work, without liability, and any fee remains subject to the Terms. Nothing on the Site is an offer to assist with, or an endorsement of, any prohibited conduct.

32. Platform Rights Unaffected

Each Platform retains all of its own rights under its terms and applicable law, including the right to suspend, restrict, terminate, reserve, withhold, and decline to reinstate or release, in its sole discretion. Nothing on the Site limits, waives, or alters any right of any Platform, purports to bind any Platform, or represents that any Platform has agreed to anything. Our descriptions of Platform practices are our general observations only and do not speak for any Platform.

33. Confidentiality of Communications; Information You Send

Information you send through the Site, an intake or booking form, or a messaging channel is transmitted at your own risk and is not privileged and not treated as confidential except as the Terms or a signed agreement expressly provide. You should not send us information a Matter does not require, the confidential information of third parties without authority, or any information subject to a special regulatory regime except under an arrangement we have agreed in writing. We are not responsible for the security of any communication in transit over networks we do not control.

34. Intellectual Property of the Site

The Site and its Content, including all text, graphics, guides, templates, frameworks, methods, and know-how, and all trademarks, logos, and brand elements of Basilio Inc and the Got Suspended? brand, are owned by us or our licensors and are protected by intellectual-property and other laws. Except for the limited right to view the Site for your own internal business evaluation, no license or right in the Content is granted to you, and you shall not copy, reproduce, republish, scrape, reverse-engineer, resell, or create derivative works from the Content, or remove any notice, without our prior written consent. All rights not expressly granted are reserved.

35. No Reliance; Independent Judgment

You acknowledge that you have not relied, and expressly disclaim reliance, upon any statement, figure, testimonial, projection, estimate, or example on the Site or in any communication in deciding whether to access the Site or engage the Services, except for the express terms of a signed agreement. Any decision you make is based on your own independent judgment and, where appropriate, the advice of your own licensed professionals. To the fullest extent permitted by law, you waive any claim that you relied on any representation not expressly set out in a signed agreement.

36. No Duty to Update; Time-Sensitive Information

Platform policies, enforcement practices, timelines, and the law change frequently and without notice, and the Content may describe practices that have since changed. The Content speaks only as of the date it was prepared, which may not be shown, and we are under no obligation to update, and do not undertake to update, any Content to reflect subsequent changes. You should confirm the current position with the relevant Platform or a licensed professional before relying on any time-sensitive statement.

37. Feedback

If you send us feedback, suggestions, or ideas about the Site or the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and exploit that feedback for any purpose without obligation or compensation to you, and we may do so without restriction.

38. Regulatory Matters and Lawful-Conduct Reservation

We provide consulting services by lawful, policy-compliant means, through your own accounts and credentials, and we do not counsel or undertake any act we reasonably believe to be unlawful or in contravention of a Platform policy, and you must not request it. Nothing on the Site should be read as encouragement to violate any law or any Platform terms, or as an assurance that a particular course of action is compliant. You are solely responsible for the lawfulness of your own business, accounts, products, representations, and conduct, and for your own regulatory, anti-fraud, tax, and, where applicable, anti-money-laundering and know-your-customer obligations. We may decline, pause, or discontinue any Matter to mitigate legal or Platform risk without that constituting a breach or an admission.

39. Sanctions, Export Controls, and International Use

The Site is controlled and operated from the United States and is intended for businesses. We do not represent that the Site or the Services are appropriate or available in any particular location, and access from other jurisdictions is at your own initiative and risk and subject to local law. You represent that you are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive sanctions, that you are not a person with whom dealings are prohibited under applicable sanctions or export-control laws, and that you will not use the Site or the Services in violation of any such law. We may decline or discontinue any Matter on sanctions, export-control, or comparable grounds.

40. Recording and Monitoring of Communications

We may record, transcribe, and monitor calls, messages, and other communications with you, and retain the resulting records, for training, quality assurance, verification, dispute resolution, security, and compliance purposes, to the extent permitted by applicable law and, where required, with notice or consent. By communicating with us where your consent is required and you are authorized to give it, you consent to such recording and monitoring. This Disclaimer does not create any obligation on our part to record, retain, or produce any communication.

41. Severability, Waiver, and Interpretation

If any provision of this Disclaimer is held invalid, illegal, or unenforceable, that provision shall be reformed and construed, and failing reformation severed, so as to give effect to our intention to the maximum extent permitted by law, and the remaining provisions shall continue in full force. Our failure or delay in enforcing any provision is not a waiver of it. Headings are for convenience only. This Disclaimer is to be construed so as to permit the broadest disclaimer and the fullest allocation of risk in our favor that applicable law allows, and no rule construing ambiguities against the drafter shall apply.

42. Assignment; No Third-Party Beneficiaries

We may assign or transfer our rights and obligations relating to the Site and this Disclaimer to an affiliate or in connection with any merger, reorganization, financing, or sale of assets. You may not assign or transfer any right or obligation without our prior written consent. This Disclaimer is for the benefit of you and us and our respective successors and permitted assigns, and confers no right or benefit on any third party.

43. Survival

The disclaimers, exclusions, waivers, assumption of risk, intellectual-property provisions, and limitations of liability in this Disclaimer, and every provision that by its nature should survive, continue in effect after, and are not affected by, the end of your use of the Site or of any Matter, and apply to past as well as continuing use of the Site and the Content.

44. Entire Understanding for Site Use

This Disclaimer, together with the Terms and the Privacy Policy, states the entire understanding concerning your use of, and reliance on, the Site and the Content, and supersedes any prior or contemporaneous statement, representation, or understanding on that subject, whether written or oral. A signed agreement governs the specific terms of any engagement and controls over this Disclaimer as to that engagement.

45. Contact Us

Basilio Inc, operating the brand “Got Suspended?”

301 Bayview Circle, Suite A5151, Newport Beach, CA 92660, United States

Email: support@gotsuspendedclients.com

Telephone: +1 833 357 2888 WhatsApp: +1 661 670 7558

ACKNOWLEDGMENT. By using the Site or the Services, you affirm that you have read and understood this Disclaimer in its entirety and accept it, and that you rely on the Site, its content, and any figure, testimonial, or projection at your own risk.