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Food, Please! Make It Suspension-Free!

By July 16, 2020No Comments

“There is no love sincerer than the love of food.” Somebody famous, somewhere…

Groceries are considered to be one of the speedy growing Amazon categories, especially now when millions of people opt for not visiting supermarkets and physical stores. So, if you are in search of the right product category for selling on Amazon, we advise you to take a closer look at these types of products. Because, keep in mind that selling groceries on Amazon can be very tricky since there are several requirements that you should implement as this category faces some challenges. Failing to overcome these challenges can leave you with your seller account suspended. Let’s take a look and try to understand what you should do to if you want to start selling groceries on Amazon.


Getting Permission

First of all, you should obtain permission to sell groceries on Amazon. Grocery is a restricted category, and you should be careful with every step you take. If you are going to sell organic products, you should also apply for approvals. This kind of restriction should be understood since it is a rule of thumb that Amazon is very strict when it comes to its customer’s safety, especially with grocery products. Therefore, Amazon asks you to provide invoices or a Quality Management System in order to ensure that you are not selling low-quality products. Another important aspect is your Account Health. Do your best in order to keep the following rates:


  • Your Order Defect Rate (ODR) should be 1% or below
  • Cancellation Rate (CR) should be 2.5%
  • Late Shipment Rate (LSR) should fall somewhere around 4%

Besides these, there are also some additional requirements that you have to follow. But first things first!



If you are selling food products on Amazon, all your products have to be packaged in a proper way.  They have to be properly packed in order to not get damaged during the shipping process. Otherwise, you can easily have your Amazon seller account suspended due to both inauthentic and used-sold-as-new complaints. The packaging of your product should also include such information as weight, expiration date, name and dress of manufacturer, and other vital details concerning your product.


No Expired Food

When you are dealing with grocery products, you should be extra careful when it comes to expiration dates; if the customer receives the expired product, it may lead to very serious consequences within your business. That’s why you should keep a special temperature for your product’s freshness if needed.

Think about it…

You wouldn’t sell expired goods if you had a physical store. The same logic applies to Amazon! Your physical store would be shut down by the Health Department, and Amazon will have your seller account suspended. Same concept.


What about Listings?

There are also some requirements concerning your listings. For example, each of the products of this category has to include information about the nutrition and ingredients of the product. Things are not so simple also with product images and they have to show the product in use.



Before shipping products to your customer, try to ensure that the shipment includes such information as both the name and the address of the owner, the information about the customer, and the name of the country where the product was manufactured. Additionally, you have to ensure that the product does not spoil, melt, or get damaged during transportation.

These are just a few requirements for shipping fresh food to Amazon’s customers. Try to follow them in order to avoid negative consequences like the suspension of your account. But if you have already faced an Amazon suspension, Got Suspended? Amazon reinstatement service can help you handle this process with ease. After detecting the root cause of your suspension, we will write a persuasive Plan of Action for your particular situation that Amazon won’t ignore!