Social Media Documentation Specialist

Specific Responsibilities:
a. Identify the need for, and create documents related to Social Media systems and processes;
b. Document Social Media processes such as business requirements, design reviews, system setup, configuration, user access, and security;
c. Write SOPs to ensure processes are well documented;
d. Create flow charts and other visuals to improve readability;
e. Review and monitor documentation for accuracy and changes as needed;
f. Respond promptly to requests for updates or new documents;
g. Stay up to date on Social Media system processes and trends;
h. Train a small team as needed on how documentations were created. (Able to take documentation that’s been created and train a team of process additions or changes, including preparing presentation materials to conduct training.);
 i. Other related duties.  

Skills and Work Experiences: 
a. 1+  years of experience in a similar role;
b. Exceptional communication capabilities, both written and verbal;
c. Ability to multitask and prioritize;
d. Proven ability to understand and write technical documents;
e. In-depth knowledge of Social Media systems and processes;Hands-on experience with Social Media Platforms: BitChute, Buzzsprout, Facebook, Instagram, LinkedIn, Podchaser, Publer, Rumble, Pinterest, Streamyard, TikTok, X (formerly Twitter) and/or VidIQ;
f. Proficient with Microsoft Office, G Suite applications, and Social Media platforms;
g. Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry;
h. Expert in problem-solving, critical thinking, and an understanding of complex system dependencies