Selling on Amazon and Walmart can be a lucrative opportunity for many businesses, but it’s important to understand the seller agreements and policies of each platform. The seller agreements outline the terms and conditions that sellers must abide by in order to use the platform, and failure to comply can result in account suspension or termination.
Here are some key points to keep in mind when navigating the seller agreements of Amazon and Walmart:
Amazon
Amazon Seller Agreement:
The Amazon seller agreement covers a wide range of topics, including: Product listings: Amazon requires that all product listings be accurate and comply with their product detail page rules. Listings that are misleading or inaccurate can result in account suspension.
Customer service:
Amazon holds sellers responsible for providing good customer service and responding to customer inquiries in a timely manner. Shipping and fulfillment: Sellers must ship orders promptly and provide valid tracking information. Failure to do so can result in account suspension.
Returns and refunds:
Sellers must adhere to Amazon’s returns and refunds policies, which include offering free returns for Prime customers and issuing refunds promptly. Walmart Seller Agreement: The Walmart seller agreement also covers a range of topics, including:
Walmart
Product listings:
Walmart requires that all product listings be accurate and comply with their product listing guidelines. Listings that are misleading or inaccurate can result in account suspension.
Customer service:
Walmart holds sellers responsible for providing good customer service and responding to customer inquiries in a timely manner. Shipping and fulfillment: Sellers must ship orders promptly and provide valid tracking information. Failure to do so can result in account suspension.
Returns and refunds:
Sellers must adhere to Walmart’s returns and refunds policies, which include offering free returns and issuing refunds promptly. It’s important to thoroughly review and understand the seller agreements of both Amazon and Walmart before starting to sell on their platforms. Failure to comply with their policies can result in account suspension or termination, which can be a significant setback for your business.
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