Skip to main content

This innocent phrase dropping from the buyer’s mouth can turn out to be a real headache for the seller. Amazon becomes very greedy when it comes to giving out information concerning the complaints your account receives. Therefore, if you come across issues like returns, negative feedback, or negative reviews regarding the product that you are selling then it’s time to pack your bags since you are going on a long trip of your account’s suspension. 

No One’s Safe

We know that it sounds way too overblown; however, even if you are selling 100% genuine products, you are not immune from inauthentic suspensions. Of course, it’s a slippery slope since Amazon does not provide enough information concerning your suspension, and it can cost you an arm and a leg to get back your seller privileges. And here is why: Amazon requires you to provide detailed information regarding the root cause of your suspension, and if you can’t detect it, get ready for a seemingly endless loop of reinstatement attempts.

Product Safety Warnings

Keep in mind that an inauthentic complaint does not necessarily mean you are selling counterfeit products. Sometimes, the reason behind such a suspension can be hidden in minor details such as the description of the product. The buyer can just write that the product does not match the description and question the inauthenticity of the product. As a result, you can easily get suspended. Try to do your best in identifying the root cause of your suspension and providing Amazon with proof that you are selling genuine products.

Can I Prevent Such Kind of Issues?

Of course, you can! All you need is just to follow several tips which we have prepared for you:

  • First of all, try to be extra careful when it comes to the buyer’s language, since it may contain hidden keywords which could be considered as red lights for Amazon. For example, if the buyer writes that they suspect the product being fake, Amazon will start taking actions against you. 
  • Try to put all your efforts in detecting the root cause of your suspension and show Amazon that you are really concerned about this issue and have implemented several steps for preventing such kind of issues in the future. 
  • Always pay due attention to checking your goods in order to be sure that all your products are in perfect condition and meet all Amazon requirements. 
  • Another crucial part of your healthy operation is sourcing. You should build a relationship of trust with your suppliers in order to be sure that the products you source are genuine and that you are officially authorized to sell them.

Next up are your invoices. We’ve already talked about this on previous blogs, but it doesn’t hurt to repeat. You should have valid invoices for proving to Amazon that you are selling only authentic products. Keep in mind if you are not sure about the quality of the product, it is better to remove it from your listing immediately.

By selling on Amazon, you should be ready for the fact that you can get suspended at any time for a variety of reasons. Therefore, we at Got Suspended Clients want to inform you that you can rely on us in your account reinstatement process. Due to the cooperative efforts of our team, we can help you with your account’s reinstatement and get your Amazon seller ball rolling again in no time!