Account Health Maintenance That Catches Problems Before They Turn Into a Notice.

Seller account health is how a marketplace measures whether your store follows its policies and serves customers well. Each marketplace measures it its own way: Amazon uses an Account Health Rating, Walmart uses Seller Performance Standards and Shopee and Lazada use penalty points. Falling below the line can lead to lost privileges, suspension or deactivation.

When an Amazon Account Health Rating drops to 100 to 199, Amazon marks the account At Risk of deactivation, and at 99 or lower the account is Unhealthy and eligible for deactivation or already deactivated. A rating of 200 or higher is Healthy. Open policy violations from the last 180 days pull the rating down.

Walmart’s Seller Performance Standards ask for on-time delivery of 90 percent or more, valid tracking of 99 percent or more, cancellations of 2 percent or less and a seller response rate of 95 percent or more. Negative feedback and item not received rates must stay at 2 percent or less. Missing them can lead to suppression, suspension or termination.

Shopee penalty points are added for violations like late shipments, seller cancellations and listing breaches, and the more points a shop collects, the more privileges it loses, up to suspension. Shopee penalty points reset each quarter. Sellers can appeal points with evidence through Seller Centre, and a successful appeal removes them.

Lazada Non-Compliance Points are added for policy violations, and penalties grow as points add up, from warnings and lost visibility to suspension and deactivation. Lazada warns sellers before each penalty tier. Disputing wrongful points with evidence through Seller Center, and fixing the cause of valid ones, keeps a store away from the next tier.

Most marketplace account health problems come from late shipments, seller cancellations from stock mismatches, invalid tracking, listing and product policy violations and intellectual property complaints. Negative feedback and claims also count on most marketplaces. Real-time stock sync and on-time shipping prevent many of them before they ever reach the record.

Marketplace policy violations can often be removed when the facts do not support them and the marketplace offers a dispute or appeal route. Proof such as invoices, tracking, a corrected listing or a rights owner retraction carries the dispute. Valid violations usually stay, so the better move is fixing the cause before it repeats.

Account health maintenance is a monthly plan, run with Basilio Inc, that catches problems before they turn into a notice. Each month we pull every violation and metric, rank each by its impact on account health, dispute what should not be on your record and fix the cause of what should. There is one plan per marketplace.

Our account health maintenance covers Amazon, Walmart, Shopee, Lazada, Temu and SHEIN, with one plan per marketplace. Each plan works that marketplace’s own measure, from Amazon’s Account Health Rating to Shopee and Lazada penalty points. Pick your marketplace and start with a free assessment of where the account stands today.

The cost of account health maintenance depends on the marketplace, your order volume and how much is already on the record. A clean store needs a lighter watch than one carrying a backlog of violations. We start with a free assessment, then give you a price before any work begins.

No one can guarantee a clean account health record, because each marketplace decides every dispute and appeal. Be careful with anyone who promises one. What we commit to is the work: every violation reviewed each month, disputed only with real proof, and a straight answer on what can come off before you pay.