Keep Your Lazada Store Out of the Red With Monthly Account Health Maintenance

Lazada Non-Compliance Points are points Lazada adds to a seller’s record for policy violations. As points add up, penalties get heavier, moving from warnings and reduced visibility to losing campaign access, suspension and deactivation. Lazada sends a warning before each penalty tier, so the warning is the moment to dispute or fix what caused it.

A Lazada store that reaches 48 Non-Compliance Points is deactivated, and Lazada sends sellers an alert when it happens. Lighter penalties apply at lower tiers on the way there. Every point you remove or avoid moves the store further from the next tier. Check your current points with a free assessment.

Lazada stores most often get penalty points for late shipments, seller cancellations caused by stock running out, high cancellation or return rates, prohibited or misleading listings and fake orders or reviews. The violation record in Seller Center names the reason for each. Real-time stock sync and shipping inside the deadline prevent the most common ones.

You can appeal Lazada penalty points through the appeal channel in Seller Center when you have evidence the violation was wrong or unavoidable. Send proof such as tracking numbers, invoices or corrected listings within the time Lazada allows. A weak appeal stays on the record, so build it with real evidence before you submit.

You check Lazada store health in Seller Center, which shows your violations, Non-Compliance Points and service metrics such as cancellation, return and response rates. Checking it weekly lets you catch a rising metric or a new violation before it adds points. LazMall stores are held to their own standards on top of these.

When a Lazada store is deactivated, the store can no longer sell. At that point the issue is an appeal case, built around the violations that pushed the store over the line and proof that the cause is fixed. Our case team takes it over with your full store history already on file.

You avoid Lazada late shipment penalties by keeping stock in sync with your listings and packing every order before the ship by deadline, especially during big campaigns. Mark items out of stock before they oversell, since seller cancellations count against you too. Fulfilment by Lazada or a fulfilment partner can help when volume spikes.

Our Lazada account health maintenance covers all six Lazada markets: Singapore, Malaysia, Thailand, Indonesia, the Philippines and Vietnam, each worked inside its own Seller Center. LazMall stores are covered under their own standards. Tell us your markets and we start with a free assessment.

Lazada account health maintenance is a monthly subscription run by our parent company, Basilio Inc. Every month we pull the violations and Non-Compliance Points on your store, dispute the ones that should not be there, fix the metrics and listings behind the rest and send you a snapshot of where the store stands.

The cost of Lazada account health maintenance depends on how many markets and stores you run and how much is already on the record. Most stores carry a backlog, so the first month is the heaviest. We start with a free assessment, then give you a price before any work begins.

No one can guarantee Lazada penalty points come off, because Lazada decides every dispute and appeal. Be careful with anyone who promises it. What we commit to is the work: every violation reviewed each month, disputed only with real grounds, and a straight answer on what can come off before you pay.