The Microsoft Advertising Appeal Service Agency That Reinstates the Ad Accounts Other Reinstatement Agencies Give Up On.

Microsoft Advertising often suspends new accounts within hours of an import or an identity check, and the notice rarely says why. We go through what the account inherited, what verification saw and what editorial review flagged, then appeal the real cause. Start with a free assessment and know where you stand before you pay.

97%Peak reinstatement rate
10,000+Cases resolved
145+Platforms covered
Free assessment before you pay anythingVerification appeals prepared once, because Microsoft allows oneAttorney-reviewed letters when spend justifies it
Microsoft Advertising, after the importPick your notice
OverviewCampaignsImportToolsSettings
What did your notice say
Sign inChoose accountsWhat to importSummary
Import from Google Ads completed38 campaigns, 412 ad groups, 2,960 keywords. Illustrative.

Team that reviews it
How we approach it
What we pull
Send us this case →
Note

Most Microsoft Advertising suspensions land within hours of an import or a verification check. Pick what your notice said.

As featured in
Fox BusinessBusiness InsiderCBS NewsMarketWatchHuffPostInternational Business Times
What we recover on Microsoft Advertising

Get Your Microsoft Ads Account, Access and Balance Back

One suspension stops your ads on Bing, the partner sites and the Microsoft Audience Network. We work the account, the managers above it and your funds at once.

Microsoft Advertising · Accounts summary
BeforeSuspended
Ads servingStopped
Open policy findings4
Appeal statusUpheld once
0Campaigns serving
Egregious policy flagOpen
Link to suspended accountOpen
MisrepresentationOpen
Imported final URLsFlagged
AfterActive
Ads servingEligible
Open policy findings0
Appeal statusClosed
12Campaigns serving
Egregious policy flagResolved
Link to suspended accountCleared
MisrepresentationResolved
Imported final URLsCleared

What changesCampaigns serving again after an appeal that answered the specific risk Microsoft named, with the import cleaned line by line.

Microsoft Advertising · Account verifications
BeforeNot verified
AIVFailed
Attempts left1
Manager accessBlocked
1AIV checks passed
Advertiser typeIndividual
Address matchFailed
Domain and emailNo match
Business documentsRejected
AfterVerified
AIVPassed
Attempts leftNot needed
Manager accessRestored
3AIV checks passed
Advertiser typeBusiness
Address matchPassed
Domain and emailMatched
Business documentsAccepted

What changesIdentity verified on the single appeal, filed as the right advertiser type, and manager access back in order.

Microsoft Advertising · Billing and payments
BeforeOn hold
Payment methodDeclined
Billing typePrepay
ChargesBlocked
Prepaid balanceHeld
Prepay deposit Held
Charge attempt Declined
Remaining balanceHeld
AfterIn good standing
Payment methodActive
Billing typeReviewed
ChargesNormal
Prepaid balanceRecovered
Prepay deposit Recovered
Charge attempt Settled
Remaining balanceReleased

What changesThe prepaid balance pursued through billing support, whether or not the account returns.

Drag the handle to compare. Illustrative figures.
Who reviews your appeal

Who at Microsoft Reviews Your Ad Account Appeal

Microsoft says people review appeals. What they check depends on whether the flag came from editorial review, identity verification, fraud and risk or billing. Our people have sat on the other side of these reviews. Click a part of the account to see who reviews it.

Who reviews each part of the accountClick a node
Editor view. Illustrative.
Account tree
Reviewed by

Editorial review

Role

Weighs
Needs to see

What we do

Check results
Note

Every node in a Microsoft Advertising account belongs to a team. Click a node to see who reads it and what they need.

Your suspension notice

What Your Microsoft Advertising Suspension Notice Means

The notice tells you what Microsoft flagged. It rarely tells you why. Pick the notice that matches yours and see what sets it off, what Microsoft can prove and what it’s only assuming.

Account suspended, fraud and risk review

New account after import

Reviewed by Fraud and risk review

Typical grade: Difficult

What sets it off

  • Campaigns imported from Google Ads days after sign up
  • Little or no spend history
  • A payment method changed early

What they can prove

  • The import date and what came across
  • The payment instruments and charge attempts

What they infer

  • That the account inherits the risk of the source account
  • That a new, fast moving account is not a real business

Our pathway

  1. 1Check the status of the source Google Ads account first
  2. 2Audit the import: URLs, ads, keywords, tracking
  3. 3Document the business and who owns the payment method
  4. 4One complete appeal through support
A new account with an import gets the least benefit of the doubt, so the file has to carry the business on its own.
Advertiser identity verification failed

Identity verification

Reviewed by Advertiser identity verification

Typical grade: Moderate

What sets it off

  • A name or address that does not match the documents
  • Business verified as an individual, or the reverse
  • Sign up email off the advertised domain

What they can prove

  • What was uploaded on each attempt
  • The advertiser type selected

What they infer

  • That the advertiser may not be who the account says

Our pathway

  1. 1Confirm business or individual status
  2. 2Match every name, number, and address
  3. 3Align domain and email
  4. 4File the single appeal as the right type
The appeal on a failed AIV is single use. We do not touch it until every document matches.
Misleading content and misrepresentation

Misrepresentation

Reviewed by Editorial review

Typical grade: Difficult

What sets it off

  • No address, terms, or clear pricing on the site
  • Claims in ads the site does not support
  • A landing page that does not match the ad

What they can prove

  • The site as it was crawled
  • The ad text and final URLs

What they infer

  • That the business hides who it is
  • That users are being misled

Our pathway

  1. 1Put business identity, pricing, and terms on the site
  2. 2Match every claim to proof on the page
  3. 3Fix final URLs and redirects
  4. 4Appeal with the before and after
Misrepresentation findings start on the landing page. That is where we start too.
SEC
Ad and keyword disapprovals

Editorial disapprovals

Reviewed by Editorial review

Typical grade: Moderate

What sets it off

  • An ad, keyword, or extension that fails a named policy
  • Restricted category without the certification

What they can prove

  • The reason code on each item

What they infer

  • That repeated disapprovals are a pattern

Our pathway

  1. 1Read each reason code
  2. 2Fix the element at the source
  3. 3Confirm category rules and certifications
  4. 4Request re-review only on what now complies
Disapprovals are the easy part until they stack. We clear them before they become a suspension.
Egregious violation, linked account

Egregious policy

Reviewed by Fraud and risk review

Typical grade: Hell 1 to 2

What sets it off

  • A link to an account already suspended
  • Imported URLs on a domain with a history
  • Shared manager, payment, or login

What they can prove

  • The shared identifier and when it was used

What they infer

  • Common control with the suspended account
  • An attempt to get around an earlier decision

Our pathway

  1. 1Map every link on the account
  2. 2Trace the inherited risk to its source
  3. 3Document separation from the account that matters
  4. 4Appeal aimed at the named risk
Egregious flags are rarely about the ad. They are about what the account is connected to.
$HELD
Payment failure and unpaid balance

Billing suspension

Reviewed by Billing and payments

Typical grade: Moderate

What sets it off

  • A declined charge
  • An unpaid balance
  • A payment method the business does not own

What they can prove

  • The charge history and the instrument owner on file

What they infer

  • Payment risk on the account

Our pathway

  1. 1Settle what is owed
  2. 2Document who owns the payment method
  3. 3Add a payment method in the business name
  4. 4Request reactivation
Billing suspensions clear fast when the money side is clean and documented.
Manager account and agency risk

Manager account

Reviewed by Fraud and risk review

Typical grade: Hell 1 to 2

What sets it off

  • A flagged client under the same manager
  • Users shared across client accounts

What they can prove

  • The manager structure and user roles

What they infer

  • That risk on one client applies to the rest

Our pathway

  1. 1List every client and user under the manager
  2. 2Isolate the clean client accounts
  3. 3Document separation from the flagged client
  4. 4Appeal each account on its own record
One bad client should not take down an agency. We separate the record so it does not.
Before you import again

How to Import Campaigns Without Importing the Problem

This is the check we run before a relaunch. Switch off what carries risk, fix it at the source, then import. Every item you import brings its history.

Import without carrying riskToggle what you import
Google Ads source account
What to import

Risk carried into Microsoft

    Illustrative. Import options mirror the Microsoft Advertising import flow. Risk levels are our working estimate. Microsoft makes its own call.

    Note

    Every item you import brings its history. Toggle items off and see what stops crossing over.

    How Microsoft sees your account

    How Microsoft Decides Whether to Reinstate Your Ad Account

    Microsoft doesn’t read your appeal on its own. It reads it against your whole account: what you imported, your manager account, your verification status, your payment method and every appeal you’ve sent before. We write yours to answer what Microsoft is actually weighing.

    !

    Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not a Microsoft Advertising screen or tool. Names, IDs, and records are invented or redacted.

    Advertiser recordAccount ID Customer ID Manager account Open investigation
    Account suspended. Appeal routed to fraud and risk review with import history attached.
    Likely question: can the account prove it is separate from the linked account.

    Advertiser summary

    Content and risk signals

    A new account with imported campaigns and no spend history gets the least benefit of the doubt.

    Identity

    Standing

    Billing

    Account settingsUsers and rolesBilling and paymentsAccount verifications
    AccountManagerPaymentDomainUser loginImport sourceBusiness IDDeviceNetworkPhone
    This accountSuspended23453
    Account 02Suspended
    Account 03Active
    Account 04Active
    Account 05Paused
    Account 06Active
    Account 07Fraud flag
    Account 08Active

    Showing 8 of 34 linked records. We map every hit, show which ones are normal agency structure, and document separation from the two that matter.

    SearchShow 10 entries
    Imported itemStatusIssueCount
    Showing 1 to 7 of 1,286 entries123...Next
    Disapproved ads, weeklyWithin targetBreachThreshold

    W1W2W3W4W5W6W7W8

    We rebuild this from your own ad and change history before anything is written.

    SearchShow 10 entries
    ActionLast30 dayLifetime
    Showing 1 to 9 of 61 entries123...Next
    SearchShow 10 entries
    EventWhenAmountStatus
    Showing 1 to 4 of 12 entries123...Next
    SearchShow 10 entries
    CaseStatusQueueUpdated
    Showing 1 to 5 of 7 entries123...Next
    SearchShow 10 entries
    WhenBrowser, OSDevice IDNetworkTime zoneLocation
    Showing 1 to 6 of 212 entries123...Next
    How the team reads itTap any line in the record

    Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.

    Step by step

    How to Get a Suspended Microsoft Ads Account Reinstated

    The support appeal, the verification appeal and your balance each move on their own track. Below is how we work your case, start to finish.

    Three tracks, one calendarDrag the day marker
    Support appeal
    Record read and cause tracedComplete appeal filed through supportFollow up if no reply within a weekRe-review with new evidence, only if upheld
    AIV, if verification failed
    Documents checked for name, address, and domainOne appeal from Settings, Account verificationsReview takes roughly 7 to 10 business days
    Prepaid balance
    Billing support request for remaining fundsRuns in parallel, not tied to reinstatement
    Day 0
    Day 0Day 5Day 10Day 15Day 20Day 25Day 30

      Note

      Drag the marker through the days. Three tracks run at once, and the panel shows which step we are on. Illustrative timeline.

      1. 1

        We read the account and its ancestry

        Your suspension notice, support replies, import history, manager accounts, verification status and billing record. Nothing gets written until we see the full picture.

        Suspension notice · Support case history · Import log · AIV status
      2. 2

        We find what tipped the account

        We trace URLs, domains, managers and payment methods until we find the real cause and it holds up when a reviewer starts asking questions.

        Inheritance map · URL and domain audit · Likely signal · Team that reviews it
      3. 3

        We grade the case before you commit

        You’ll know how hard your case is and why. If we can’t help, we tell you before you pay.

        Case grade · Risk notes · Fixes required first · Working timeline range
      4. 4

        We write to the policy cited

        What caused it, what you’ve fixed and business details that match everywhere, with proof behind every point. A second specialist reviews it before it’s filed.

        Appeal statement · Evidence index · Verification pack · Quality review
      5. 5

        We follow through on schedule

        We file through Microsoft Advertising support and follow up if there’s no reply within a week. If it’s upheld, we rebuild from the reason given. We never resend the same appeal.

        Submission log · Reply analysis · Escalation route · Relaunch checklist

      If the first appeal is upheld

      Support appeal

      One complete appeal filed through Microsoft Advertising support, with your account IDs, the cause and the fixes.

      Most winnable cases are decided here, so the first filing carries the full record.

      AIV appeal

      Your one identity verification appeal, filed from Settings, Account verifications, as a business or an individual.

      One shot. We only file when the documents are right.

      Re-review with new evidence

      A follow-up that answers what the upheld decision said, with new documents.

      Used when the first reviewer lacked something specific.

      Balance recovery

      Remaining prepaid funds worked through billing support if the account stays suspended.

      Run in parallel so funds do not depend on reinstatement.

      Pre-escalation notice

      When a case is stuck and the facts are on your side, an attorney-reviewed notice puts the dispute on record with Microsoft. We only use it when the case calls for it.

      The last rung. We prepare it with counsel. Attorney-reviewed, and used only when the case calls for it.

      Struggling to get it back on your own?

      Book a call and we’ll map out your next move.

      Your case

      Check Where Your Microsoft Advertising Case Stands

      Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.

      1. 1What did you receive
      2. 2Where does it stand
      3. 3What applies
      4. 4What you have

      What did Microsoft Advertising send you

      Where does the case stand today

      Tick everything that applies

      Which of these can you get

      Preliminary gradeModerate
      Team that reviews it
      What they check
      How we would work it
      Still missing

      A first look from four answers. The real grade comes after your free assessment.

      Your case file

      Microsoft Advertising case, draft

      NoticeNot chosen yet
      StatusNot chosen yet
      Risk signalsNone ticked
      DocumentsNot checked yet
      GOT SUSPENDED?UnmatchedMatched
      Matched case
      97%Peak reinstatement rate
      Drag to rotate
      Why the hard cases come here

      We are the ones advertisers come to when every other agency and law firm has already failed.

      Most advertisers find us after their appeals were upheld and another agency already tried. A failed appeal stays on the account, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.

      How hard is your case

      Know How Hard Your Microsoft Ads Case Is Before You Pay

      Toggle what’s true for your account and watch the grade change. The more damage on the account, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.

      Risk signals
      MODModerate
      Moderate
      What Microsoft sees
      How we work it

      Moderate

      A clear editorial or billing flag on an account with a clean record. We fix it at the source, then request a re-review of what now complies.

      Difficult

      A heavier finding tied to imported content, missing site details or your documents. We check the import or the documents before the appeal goes in.

      Hell 1

      An earlier decision on file that the next appeal is read against. We file a re-review with new evidence that answers the upheld decision directly.

      Hell 2

      Risk spread across accounts under one manager. We separate the clean client accounts and appeal each one on its own record.

      Hell 3

      The most serious policy tier, with a link Microsoft can see. We map every link, prove the separation and aim the appeal at the risk named.

      Hell 4

      Several decisions on file and no verification path left. A plan first, then one complete filing through support.

      Hell 5

      An account close to closed with funds still on it. We work your balance alongside a last reinstatement attempt.

      Hell 6

      No human path left. We decline before you pay.

      Hell 7

      No real option left. We decline before you pay.

      What you get

      What’s Included in Your Microsoft Advertising Appeal

      Everything we file for you, every reply Microsoft sends back and a plan to keep it from happening again.

      The case file, as a notebookPick a section, then a page
      Case notebook

      Pages
      Note

      Every deliverable is a section of the case notebook, and every finding is a page. Pick a section along the top, then a page on the right. Illustrative entries.

      Section 1

      Appeal statement

      What caused it, what you fixed and business details that match everywhere, written to the Microsoft Advertising Policy cited.

      Section 2

      Inheritance map

      Your import source, manager accounts, domains and payment methods, and which ones Microsoft can rely on.

      Section 3

      Verification pack

      Your identity verification documents, checked so the name, address and domain all match.

      Section 4

      Submission log

      What we filed, when we filed it and every reply Microsoft sent back.

      Section 5

      Import hygiene playbook

      How to import and run campaigns without bringing old problems with them.

      Inside the packet

      What Goes Into a Strong Microsoft Advertising Appeal

      Microsoft wants to see what went wrong, what you fixed and the proof behind both. Tap a document to see an example.

      Microsoft Ads reference

      Microsoft Ads Suspension Types and Who Reviews Them

      Pick a category, then open any case to see who reviews it, what sets it off and what we submit.

      Who reviews Microsoft Advertising cases

      E

      Editorial review

      Reviews ads, keywords, extensions, and landing pages against the Microsoft Advertising Policies and issues disapprovals.

      Ads and destinations that meet the specific policy, and a clean pattern going forward.

      Ad and keyword contentLanding page claimsRestricted category rulesDisapproval patterns
      A

      Advertiser identity verification

      Runs AIV. Advertisers get three attempts, and a failed decision can be appealed once, with review taking roughly 7 to 10 business days.

      Documents that match the account details exactly, filed as the correct appeal type.

      Legal name and addressBusiness or individual statusDomain and email matchDocument authenticity
      F

      Fraud and risk review

      Handles suspensions for fraud, misrepresentation, prohibited business, and the egregious policy tier.

      A business Microsoft can verify, no link to banned accounts, and a clear explanation for any signal it saw.

      Links to suspended accountsImported campaign historyPayment instrument riskBusiness model signals
      B

      Billing and payments

      Reviews failed payments, unpaid balances, payment method ownership, and prepay requirements.

      A payment method the business owns and a settled balance.

      Payment method ownerBilling historyUnpaid balanceCurrency and country
      M

      Microsoft Advertising support

      The support channel that files appeals, returns decisions, and confirms what is missing on a case.

      One complete appeal with account IDs, verification status, and remediation evidence.

      Case completenessPrior appeal outcomesAccount and customer IDsFollow up timing

      Editorial disapprovals

      Microsoft Advertising noticeAd and keyword disapproval

      Ad and keyword disapproval

      We read the reason code, fix the element, and request re-review.

      Reviewed by

      Editorial review

      What triggers it

      An ad, keyword, or extension that fails a named policy.

      What we submit

      The corrected element and a re-review request on that item only.

      Microsoft Advertising noticeRestricted category

      Restricted category

      We confirm the category rules and certifications before relaunch.

      Reviewed by

      Editorial review

      What triggers it

      Ads in a category that needs certification or has market limits.

      What we submit

      The category rules met, with any certification on file before relaunch.

      Microsoft Advertising noticeDestination issues

      Destination issues

      We fix redirects, broken pages, and mismatched destinations.

      Reviewed by

      Editorial review

      What triggers it

      Redirects, broken pages, or a landing page that does not match the ad.

      What we submit

      Working, matching destinations and a re-review request.

      Microsoft Advertising noticeTrademark in ad text

      Trademark in ad text

      We secure authorization or rework the ad.

      Reviewed by

      Editorial review

      What triggers it

      A registered mark used in ad text without authorization.

      What we submit

      An authorization on file or reworked ad copy.

      Microsoft Advertising noticeApproved limited ads

      Approved limited ads

      Ads that serve only in some markets or to some audiences.

      Reviewed by

      Editorial review

      What triggers it

      Content that is allowed only under market or category limits.

      What we submit

      The market rules confirmed and ads targeted only where they are allowed.

      Microsoft Advertising noticeUnverified claims in ad copy

      Unverified claims in ad copy

      Superlatives or results the landing page does not back up.

      Reviewed by

      Editorial review

      What triggers it

      A claim in the ad with no support on the destination.

      What we submit

      Reworded copy or the proof placed on the landing page.

      Account suspensions

      Microsoft Advertising noticeEgregious policy flag

      Egregious policy flag

      We trace inherited links and rebut the specific risk Microsoft named.

      Reviewed by

      Fraud and risk review

      What triggers it

      The account or something linked to it matching the most serious policy tier.

      What we submit

      A link map, the inherited risk traced to its source, and a rebuttal of the named risk.

      Microsoft Advertising noticeSuspended after Google import

      Suspended after Google import

      We audit and clean imported content, then appeal with the cleanup shown.

      Reviewed by

      Fraud and risk review

      What triggers it

      Imported campaigns, URLs, or settings carrying a policy problem or a link.

      What we submit

      The import audit, what was removed, and the cleaned account.

      Microsoft Advertising noticeMisrepresentation

      Misrepresentation

      We make the business, pricing, and terms clear on the site before appealing.

      Reviewed by

      Editorial review with fraud and risk

      What triggers it

      A site without clear business identity, pricing, or terms.

      What we submit

      The updated site with business details visible, then the appeal.

      Microsoft Advertising noticeRepeated violations

      Repeated violations

      We tie each strike to a control that prevents repeats.

      Reviewed by

      Editorial review

      What triggers it

      Strikes that repeat across ads or time.

      What we submit

      Each strike tied to a control that stops it recurring.

      Microsoft Advertising noticeSuspended during first spend

      Suspended during first spend

      The account stops before the first campaign finishes its first week.

      Reviewed by

      Fraud and risk review

      What triggers it

      A new account with signals that match known risk patterns.

      What we submit

      The business documented from registration to website to payment owner.

      Microsoft Advertising noticeRepeat suspension after reinstatement

      Repeat suspension after reinstatement

      The account came back once and was suspended again.

      Reviewed by

      Fraud and risk review

      What triggers it

      A risk the account already promised to fix.

      What we submit

      Proof the earlier fixes ran, what failed, and the stronger control.

      Verification

      Microsoft Advertising noticeAIV failed

      AIV failed

      We audit documents and file the single appeal as the correct type.

      Reviewed by

      Advertiser identity verification

      What triggers it

      Documents, name, or domain that do not match the account.

      What we submit

      A checked document set filed once as the correct appeal type.

      Microsoft Advertising noticeBusiness versus individual mismatch

      Business versus individual mismatch

      We fix how the advertiser is classified before resubmitting.

      Reviewed by

      Advertiser identity verification

      What triggers it

      An advertiser verified as the wrong type for the account.

      What we submit

      The corrected classification and matching documents.

      Microsoft Advertising noticeAttempts nearly used

      Attempts nearly used

      We stop further attempts until every document is checked.

      Reviewed by

      Advertiser identity verification

      What triggers it

      One attempt or one appeal left.

      What we submit

      Nothing until every document is checked, then one clean filing.

      Microsoft Advertising noticeDocument rejected as unclear

      Document rejected as unclear

      An upload that the reviewer could not read or match.

      Reviewed by

      Advertiser identity verification

      What triggers it

      A blurred, cropped, or expired document.

      What we submit

      A clean, current copy that matches the account exactly.

      Manager and access

      Microsoft Advertising noticeManager account blocked

      Manager account blocked

      We isolate the client accounts that are clean and appeal them on their own record.

      Reviewed by

      Fraud and risk review

      What triggers it

      Risk on one client carried up to the manager account.

      What we submit

      Clean client accounts isolated and appealed on their own record.

      Microsoft Advertising noticeAgency linked risk

      Agency linked risk

      We document separation from any flagged client under the same manager.

      Reviewed by

      Fraud and risk review

      What triggers it

      A flagged client under the same manager as your account.

      What we submit

      Documented separation from the flagged client.

      Microsoft Advertising noticeCompromised account

      Compromised account

      We secure access and separate unauthorized spend.

      Reviewed by

      Microsoft Advertising support

      What triggers it

      Unauthorized users, changes, or spend.

      What we submit

      The access timeline, the unauthorized spend separated, and the secured access.

      Microsoft Advertising noticeUser removed by former agency

      User removed by former agency

      An agency left and took admin access with it.

      Reviewed by

      Microsoft Advertising support

      What triggers it

      A change in account users with no clear owner.

      What we submit

      Proof of ownership and a request to restore the right admin.

      Billing and funds

      Microsoft Advertising noticeUnpaid balance suspension

      Unpaid balance suspension

      We settle and document before asking for reactivation.

      Reviewed by

      Billing and payments

      What triggers it

      An outstanding balance on a failed charge.

      What we submit

      Proof of settlement and a reactivation request.

      Microsoft Advertising noticePrepay requirement

      Prepay requirement

      We build billing history to move off prepay where possible.

      Reviewed by

      Billing and payments

      What triggers it

      Limited billing history or payment risk.

      What we submit

      Billing history that supports moving off prepay where possible.

      Microsoft Advertising noticePrepaid balance on suspended account

      Prepaid balance on suspended account

      We pursue remaining funds through support in parallel.

      Reviewed by

      Billing and payments

      What triggers it

      Funds left on an account that is not serving.

      What we submit

      A balance request through support, run in parallel with the appeal.

      Microsoft Advertising noticeCredit line reduced

      Credit line reduced

      Invoice or threshold billing cut back to prepay.

      Reviewed by

      Billing and payments

      What triggers it

      Payment risk or limited history on the account.

      What we submit

      Billing history and business financials that support the line.

      ?
      Not on this list

      Your Microsoft Advertising case may not be listed here. We have likely seen it.

      We’ve worked far more Microsoft Advertising cases than fit on one page, including rare notices and stacked decisions. Send us your notice and we’ll work out the path with you.

      Microsoft Advertising suspension questions

      Microsoft Advertising Account Suspension FAQs

      Don’t see your question? Send us your notice and we’ll answer it directly.

      Why was my Microsoft Advertising account suspended?

      Microsoft Advertising suspends an account when it finds a breach of its advertising policies or cannot verify the advertiser. Common causes are restricted or disallowed content, product ad and ad extension policy problems, a failed identity verification, payment risk and links to other accounts. The email Microsoft sends names the reason for the status change.

      Why was my new Microsoft Ads account suspended right after I created it?

      A new Microsoft Ads account can be suspended within hours of setup, often right after a Google Ads import or the identity check. Imported URLs, a domain with history, a linked manager account or a payment method Microsoft ties to risk can all trigger it. A new account with no spend history gets little benefit of the doubt, so the appeal must name the cause.

      How do I appeal a Microsoft Advertising suspension?

      You appeal a Microsoft Advertising suspension through the appeal option in the email Microsoft sends about your account status change. You may have to complete Advertiser Identity Verification first before Microsoft will review the suspension. Support can also discuss the account by phone, chat or email. Explain the cause, the fix and attach proof.

      How long do I have to appeal a Microsoft Ads suspension?

      Microsoft Advertising says customers can appeal their account status up to six months after the status change, in line with the Digital Services Act. That gives you time to find the real cause and gather records before you file. A rushed appeal that misses the cause is often upheld and makes the next one harder.

      What happens if I fail Microsoft Advertising identity verification?

      If you fail Microsoft Advertising identity verification, your ads may stop serving in the countries and regions that require it, and the account can be paused. You can submit a new application or appeal the decision through the advertiser identity verification appeal process. Make sure your legal name, address and documents match each other before you resubmit.

      How long does a Microsoft Advertising appeal take?

      Microsoft Advertising does not publish a fixed review time for suspension appeals. Some come back in days, while others need follow up with support before a person looks at the case. Verification problems have to be solved before the suspension itself is reviewed. You get an honest time range after your free assessment.

      Can I get my prepaid balance back from a suspended Microsoft Ads account?

      Microsoft Advertising support has said prepaid balances are refunded to the original payment method automatically, unless you paid by check or bank transfer. Those need to be handled with support directly. If the appeal works, the balance goes back to work on your campaigns. We plan both paths during your free assessment.

      My Microsoft Ads appeal was upheld. What now?

      An upheld Microsoft Advertising appeal is not always the end of the case. Contact Microsoft Advertising support by phone, chat or email, name the specific cause and have your records ready so a specialist can look at the account. Do not file the same appeal again unchanged, because it will likely get the same answer.

      Should I open a new Microsoft Advertising account after a suspension?

      Opening a new Microsoft Advertising account after a suspension usually gets the new account suspended too. The same business details, domain and payment method tie it back to the first one, and it can make the original case harder to win. Work the suspended account through Microsoft’s appeal and support channels.

      Is it worth hiring a Microsoft Advertising appeal service?

      A Microsoft Advertising appeal service is worth it when a new account was suspended with no clear reason, verification keeps failing or an appeal was already upheld. We trace what the account inherited, what verification saw and what the payment record shows, then build the appeal around proof. Start with a free assessment of your case.

      How much does Microsoft Ads reinstatement help cost?

      The cost of Microsoft Ads reinstatement work depends on how hard the case is. A verification mismatch takes far less work than a suspension tied to imported accounts, linked domains or payment risk. Every case starts with a free assessment, and you get a clear price and an honest read on the odds before you pay anything.

      Can anyone guarantee Microsoft Advertising reinstatement?

      No one can guarantee Microsoft Advertising reinstatement, because Microsoft makes the final decision on every appeal. Be careful with anyone who promises one. What we commit to is the work: finding the real cause, fixing it and backing the appeal with proof. If we do not see a path, we tell you before you pay.

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      Get a Free Assessment of Your Microsoft Ads Suspension

      Send us your notice. We’ll tell you where you stand before you pay anything. Hold off on new accounts and repeat tickets until we’ve looked.

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