The Pinterest Ads Appeal Service Agency That Reinstates the Ad Accounts Other Reinstatement Agencies Give Up On.

Pinterest reviews every ad. It can disapprove a Pin, limit where it shows or remove you from its ad tools completely, and for shopping brands the catalog and merchant status go down with it. We find what Pinterest flagged and fix it on the Pin, the site or the catalog before we appeal. Start with a free assessment and know where you stand before you pay.

97%Peak reinstatement rate
10,000+Cases resolved
145+Platforms covered
Free assessment before you pay anythingAppeals written to the Pinterest advertising guidelines citedAttorney-reviewed letters when spend and catalog revenue justify it
Pinterest Ads ManagerTap the Pin that matches
Ads ManagerAdsCatalogsBilling

Advertiser removed

Send us this case →
Note

Each Pin carries the status Pinterest gave it. Tap the one that matches your email and we show which review made the call and how we would answer it.

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What we recover on Pinterest

Get Your Pinterest Ad Account, Catalog and Balance Back

For product brands, Pinterest ads, shopping catalogs and merchant status all hang together. We work all of it at once.

Pinterest · Ads Manager
BeforeAdvertiser removed
Ad toolsNo access
Ad accounts2 suspended
AppealDeclined once
18Advertiser standing
Unsupported health claimsOpen
Site transparencyOpen
Landing page mismatchOpen
Linked account userOpen
AfterActive
Ad toolsRestored
Ad accounts2 active
AppealAccepted
90Advertiser standing
Unsupported health claimsResolved
Site transparencyResolved
Landing page mismatchResolved
Linked account userResolved

What changesAccess to Pinterest ad tools comes back for the business, with the site and Pin fixes on record so the same pattern does not repeat.

Pinterest · Catalogs
BeforeFeed errors
Product PinsLimited
Merchant statusNot eligible
Price mismatches38
All items 1,240Active 1,108Errors 132
ProductItem IDStatus
Sleep gummies, 60 ctPrice mismatch
Collagen powderRejected
Gift set, 3 pieceOut of stock
Travel pouchLink error
Candle trioActive
AfterIngesting
Product PinsLive
Merchant statusEligible
Price mismatches0
All items 1,240Active 1,240Errors 0
ProductItem IDStatus
Sleep gummies, 60 ctActive
Collagen powderActive
Gift set, 3 pieceActive
Travel pouchActive
Candle trioActive

What changesThe feed matches the live store again, so product Pins and shopping ads run on items that pass review.

Pinterest · Billing
BeforeBalance on hold
Payment methodFailed
Ads deliveryStopped
Open invoices2
Account balanceUnresolved
Invoice On hold
Invoice Failed
Remaining balanceUnresolved
AfterResolved
Payment methodVerified
Ads deliveryResumed
Open invoices0
Account balanceSettled
Invoice Paid
Invoice Paid
Remaining balanceSettled

What changesBilling is cleared and documented, so delivery can resume or a remaining balance is settled through business support.

Drag the handle to compare. Illustrative figures.
Who reviews your appeal

Who at Pinterest Reviews Your Ad Account Appeal

Ad review, advertiser review, catalog review and billing each look at a different part of your account. Our people have sat on the other side of these reviews. Open a board to see what each team wants.

The boards behind a decisionOpen a board
Who reviews Pinterest ads5 boards
Board

Ad review

What it needs

How we work it

Note

Pinterest splits review across separate teams. Open a board to see what each one pins its decision on.

Your notice

What Your Pinterest Ads Suspension Notice Means

The email tells you what Pinterest flagged. It rarely tells you why. Pick the notice that matches yours and see what sets it off, what Pinterest can prove and what it’s only assuming.

STRIKE
Ad disapproved, advertising guidelines

Pin disapproved

Reviewed by Ad review

Typical grade: Moderate

What sets it off

  • Image, text, or claim that breaks a named guideline
  • An edit to targeting or description that triggers a new review

What they can prove

  • The Pin as submitted
  • The guideline cited in the email

What they infer

  • That the claim is not supported

Our pathway

  1. 1Match the email to the exact guideline
  2. 2Fix the Pin text, image, or claim
  3. 3Check the destination says the same thing
  4. 4Request re-review with the ad URL
Most disapprovals are one sentence on the Pin or the page. We find that sentence first.
Landing page disapproved

Landing page

Reviewed by Ad review

Typical grade: Moderate

What sets it off

  • Price or product on the page differs from the Pin
  • Missing contact, shipping, or returns details
  • A redirect or broken link

What they can prove

  • The destination at review time
  • The mismatch between Pin and page

What they infer

  • That the site is not trustworthy

Our pathway

  1. 1Crawl the destination as the reviewer does
  2. 2Fix price, product, and policy pages
  3. 3Match every claim to the Pin
  4. 4Resubmit with the fixed URL
The page is reviewed as part of the ad. A clean Pin on a weak page still fails.
Limited approval, restricted category

Restricted category

Reviewed by Ad review

Typical grade: Moderate

What sets it off

  • A product in a category Pinterest limits by region or age
  • Targeting that ignores the limit

What they can prove

  • The category of the product
  • The targeting settings

What they infer

  • That the limit was ignored on purpose

Our pathway

  1. 1Confirm the category rule that applies
  2. 2Adjust age and region targeting
  3. 3Remove claims the category does not allow
  4. 4Appeal only a limit that does not apply
A limited approval is often correct. We only appeal the ones that are not.
?
Catalog and merchant guidelines

Catalog rejected

Reviewed by Catalog and merchant review

Typical grade: Moderate

What sets it off

  • Feed price, stock, or link errors against the site
  • A store that no longer meets merchant guidelines

What they can prove

  • Every feed error by item
  • The live checkout and policy pages

What they infer

  • That the store is not reliable for shoppers

Our pathway

  1. 1Reconcile the feed against the live store
  2. 2Fix checkout, shipping, and returns pages
  3. 3Re-ingest the feed
  4. 4Request merchant review
Catalog problems are data problems. Fix the data and the Pins come back.
Ad account suspended

Ad account suspended

Reviewed by Advertiser review with Billing and payments

Typical grade: Difficult

What sets it off

  • Repeated disapprovals on one account
  • A failed payment or disputed charge
  • A user tied to another suspended account

What they can prove

  • The disapproval pattern
  • The billing record

What they infer

  • That the account will keep breaking policy

Our pathway

  1. 1Separate policy from billing
  2. 2Fix the track that caused it
  3. 3Show the control that stops repeats
  4. 4Appeal with ad URLs named
Suspensions are won by proving which track it is, then fixing only that track.
Removed from advertising tools

Advertiser removed

Reviewed by Advertiser review

Typical grade: Hell 1 to 2

What sets it off

  • A pattern of disapprovals the reviewer reads as intent
  • A site or business model Pinterest does not accept
  • Links to a removed advertiser

What they can prove

  • The disapproval history
  • The site as reviewed
  • Shared users or payment methods

What they infer

  • That the business itself is the risk
  • That changes will not hold

Our pathway

  1. 1Document the real operation and the site rebuild
  2. 2Map and remove every shared access
  3. 3One complete appeal through the enforcement email link
  4. 4Follow up only with new evidence
Removal is a read on the business, so the appeal has to show the business.
$HELD
Billing hold, failed payment

Billing hold

Reviewed by Billing and payments

Typical grade: Moderate

What sets it off

  • A declined card or unpaid invoice
  • A payment method the business may not own

What they can prove

  • The failed charge and the balance

What they infer

  • That the business cannot or will not pay

Our pathway

  1. 1Settle or replace the payment method
  2. 2Prove the business owns it
  3. 3Clear the balance
  4. 4Ask for delivery to resume
A billing hold is not a policy case. Policy appeals do not fix it.
Pin repair benchSwitch each fix on
Best price online, ships tomorrow
Linen table lamp$48yourstore.com
Disapproved4 issues

Fix the Pin before you appeal

Text on the PinBest price online, ships tomorrow
DestinationHomepage
Price on the Pin$48 from the feed
Store policiesNo returns page linked

Illustrative Pin. Pinterest usually reviews ads within about 24 hours, and editing targeting or the description starts a new review.

Note

Pinterest re-reviews after edits, so we fix before we ask. Switch each fix on and watch the Pin get ready for review.

Disapproved Pins

How to Fix a Disapproved Pinterest Ad Before You Appeal

Most disapprovals point at the Pin text, the landing page or the product data behind it. Ask for a second look at an unchanged Pin and you’ll usually get the same answer. We fix what the guideline names first, then file the appeal that shows the fix.

What we check on every Pin

  • Claims in the image and the description
  • The landing page the Pin sends people to
  • Price and availability against the live site
  • Shipping and return policies on the store
How Pinterest sees your account

How Pinterest Decides Whether to Reinstate Your Ad Account

Pinterest doesn’t read your appeal on its own. It reads it against your whole account: your disapproved Pins, your site, your catalog, linked accounts and every appeal you’ve sent before. We write yours to answer what Pinterest is actually weighing.

!

Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not a Pinterest screen or tool. Names, IDs, and records are invented or redacted.

Advertiser recordAdvertiser ID Business account Ad accounts 2Open investigation
Advertiser removed from ad tools. Appeal received through the enforcement email link.
Likely question: are the site changes documented and the ad URLs named.

Advertiser summary

Ad review signals

Ad review runs within about 24 hours of each edit. Advertiser review looks at the pattern across all of it.

Identity

Standing

Controls

Ads ManagerCatalogsBusiness accessBilling
SearchShow 10 entries
PinDecisionReasonAge
Showing 1 to 7 of 214 entries123...Next
AccountPayment methodDomainBusiness emailAccount userDeviceCatalog sourceTag IDNetwork
This advertiserRemoved23453
Advertiser 02Removed
Advertiser 03Active
Advertiser 04Active
Advertiser 05Payment flag
Advertiser 06Active
Advertiser 07Pending

Showing 7 of 19 related records. Links to removed advertisers weigh heavily, so we map each one and explain it on the record.

Disapproved Pins per weekWithin targetBreachThreshold

W1W2W3W4W5W6W7W8

We rebuild this from your own ad review emails before anything is written.

SearchShow 10 entries
ActionLast30 dayLifetime
Showing 1 to 9 of 1,498 entries123...Next
SearchShow 10 entries
CaseStatusQueueUpdated
Showing 1 to 5 of 12 entries123...Next
SearchShow 10 entries
WhenBrowser, OSDevice IDNetworkTime zoneLocation
Showing 1 to 6 of 286 entries123...Next
SearchShow 10 entries
DateEventAmountStatus
Showing 1 to 6 of 31 entries123...Next
How the team reads itTap any line in the record

Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.

Step by step

How to Get a Suspended Pinterest Ad Account Reinstated

Pinterest reviews Pins, pages and feeds apart from account actions. Below is how we work your case, start to finish.

One ad, from rejected to appealedTake the next action
Promoted PinLinen throw, spring catalogRejected

Reason shown: destination does not match the Pin

24hreview
Case log

What you do next

Note

Open Ads Manager, note every disapproved Pin and the reason next to it, and keep the enforcement email. The reason is what the appeal has to answer.

The steps in writing

The same sequence, written out so you can follow it yourself.

  1. 01

    We read the notice and the store

    Your enforcement email, Ads Manager status, disapproved Pins, landing pages, catalog feed and billing. Nothing gets written until we see the full picture.

    Enforcement emailAds Manager statusDisapproved PinsCatalog feed
  2. 02

    We find what Pinterest acted on

    We trace your Pins, pages, feed, store policies, users and payments until we find the real cause and it holds up when a reviewer starts asking questions.

    Pin and page auditFeed reconciliationLikely signalTeam that reviews it
  3. 03

    We grade the case before you commit

    You’ll know how hard your case is and why. If we can’t help, we tell you before you pay.

    Case gradeRisk notesFixes required firstWorking timeline range
  4. 04

    We write to the guideline cited

    The reason, the ad URLs, what you’ve fixed and proof behind every point, written to the guideline cited. A second specialist reviews it before it’s filed.

    Appeal statementEvidence indexSite change logQuality review
  5. 05

    We keep the case moving

    We use the one click appeal or the Help Center and track every reply. If it’s declined, we rebuild from the reason given. We never resend the same appeal.

    Submission logReply analysisEscalation routeRelaunch checklist
If the first appeal is declined

Each rung adds evidence or authority. We climb only as far as the case needs.

Rung 1

Fix and re-review

Disapproved Pins and pages fixed so they go back through review.

Clears most ad level problems.
Rung 2

Enforcement email appeal

The one click appeal link in your enforcement email, or the in product appeal.

The main path for advertiser and account actions.
Rung 3

Help Center appeal

A Help Center appeal with the rejection reason, the ad URLs and the evidence.

Used when the in product path is unavailable or a decision needs a second look.
Rung 4

Billing and balance track

Billing holds and remaining funds worked through business support while the appeal runs.

Run in parallel so funds do not wait on the appeal.
Rung 5

Pre-escalation notice

When a case is stuck and the facts are on your side, an attorney-reviewed notice puts the dispute on record with Pinterest. We only use it when the case calls for it.

The last rung. We prepare it with counsel. Attorney-reviewed, and used only when the case calls for it.
Stuck

Struggling to get it back on your own?

Book a call and we’ll map out your next move.

Your case

Check Where Your Pinterest Ads Case Stands

Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.

  1. 1What did you receive
  2. 2Where does it stand
  3. 3What applies
  4. 4What you have

What did Pinterest send you

Where does the case stand today

Tick everything that applies

Which of these can you get

Preliminary gradeModerate
Team that reviews it
What they check
How we would work it
Still missing

A first look from four answers. The real grade comes after your free assessment.

Your case file

Pinterest case, draft

NoticeNot chosen yet
StatusNot chosen yet
Risk signalsNone ticked
DocumentsNot checked yet
GOT SUSPENDED?UnmatchedMatched
Matched case
97%Peak reinstatement rate
Drag to rotate
Why the hard cases come here

We are the ones advertisers come to when every other agency and law firm has already failed.

Most advertisers find us after their appeals were declined and another agency already tried. A declined appeal stays on the account, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.

How hard is your case

Know How Hard Your Pinterest Ads Case Is Before You Pay

Toggle what’s true for your account and watch the grade change. The more damage on the account, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.

Risk signals
MODModerate
Moderate
What Pinterest sees
How we work it

Moderate

One ad or billing problem on a clean account. We fix the Pin, page or payment, then request re-review.

Difficult

An account action or a category with extra rules. We separate policy from billing, fix each one, then appeal with the ad URLs.

Hell 1

A pattern Pinterest reads as intentional, plus an earlier appeal. We fix every disapproval at the source and show the check that stops repeats.

Hell 2

Pinterest questions the business, beyond any single ad. We document a site rebuild and lay out your business record in ecommerce terms.

Hell 3

Removal plus category or data use concerns. We fix category compliance, the Pinterest Tag and consent, then file one complete appeal.

Hell 4

Users or payments shared with an advertiser already removed. We map every link, remove access and file one well timed Help Center appeal.

Hell 5

A long record against the business. We work your balance through business support alongside the appeal.

Hell 6

No human path left. We decline before you pay.

Hell 7

No real option left. We decline before you pay.

What you get

What’s Included in Your Pinterest Ads Appeal

Everything we file for you, every reply Pinterest sends back and a plan to keep it from happening again.

Your case file, pinnedOpen a Pin
Save
Case file, item 1 of 5

Appeal statement

The reason, the ad URLs and what you fixed, written to the Pinterest guideline cited.

InsideGuideline cited in the noticeAd URLs listedEach fix with before and after
Save
Case file, item 2 of 5

Pin and page audit

Every disapproved Pin and landing page, with before and after.

InsideEvery disapproved PinDestination page checksBefore and after captures
Save
Case file, item 3 of 5

Feed reconciliation report

Every catalog mismatch we found and fixed.

InsidePrice and availability mismatchesFeed values against the live siteFix date per item
Save
Case file, item 4 of 5

Submission log

What we filed, when we filed it and every reply Pinterest sent back.

InsideEvery appeal and the path usedReplies with datesNext action per reply
Save
Case file, item 5 of 5

Catalog and creative playbook

The feed and Pin checks to run before every upload.

InsideFeed check before each uploadPin claim checklistLanding page rules
More in this case file
Note

Every item in the case file opens like a Pin close up. Tap one below to see what is inside it.

01

Appeal statement

The reason, the ad URLs and what you fixed, written to the Pinterest guideline cited.

02

Pin and page audit

Every disapproved Pin and landing page, with before and after.

03

Feed reconciliation report

Every catalog mismatch we found and fixed.

04

Submission log

What we filed, when we filed it and every reply Pinterest sent back.

05

Catalog and creative playbook

The feed and Pin checks to run before every upload.

Illustrative previews. Your file is built from your Pins, pages, and feed.

Inside the packet

What Goes Into a Strong Pinterest Ads Appeal

Pinterest wants to see what went wrong, what you fixed and the proof behind both. Tap a document to see an example.

Pinterest Ads reference

Pinterest Ads Suspension Types and Who Reviews Them

Pick a category, then open any case to see who reviews it, what sets it off and what we submit.

Who reviews Pinterest cases

A

Ad review

Reviews every ad against the Pinterest advertising guidelines, usually within 24 hours, and again after edits to targeting or description.

A Pin and destination that meet the specific guideline cited in the disapproval.

Pin image and textLanding pageRestricted category rulesTargeting
A

Advertiser review

Decides advertiser level actions, up to removing an advertiser from Pinterest’s advertising tools.

A legitimate business with a transparent site and a clean pattern going forward.

Business modelSite quality and transparencyRepeated disapprovalsLinks to removed advertisers
C

Catalog and merchant review

Reviews product feeds, product Pins, and merchant program status for shopping.

A feed that matches the site and a store that meets merchant guidelines.

Feed accuracyPrice and availability matchSite checkout and policiesMerchant guidelines
B

Billing and payments

Reviews failed payments, unpaid balances, and payment ownership.

A valid payment method the business owns and a settled balance.

Payment method ownerFailed chargesBalance statusBilling country
P

Pinterest business support

The Help Center and support path, including the one click appeal link that Pinterest puts in enforcement emails.

A clear appeal naming the rejection reason and the ads concerned, with the fix shown.

Appeal clarityAd URLs citedPrior appealsEvidence attached

Ad disapprovals

Pinterest noticePin disapproved

Pin disapproved

We fix the image, text, or claim named in the email.

Reviewed by

Ad review

What triggers it

An image, text, or claim that fails a named advertising guideline.

What we submit

The corrected Pin with the ad URL and the guideline it now meets.

Pinterest noticeLanding page disapproved

Landing page disapproved

We fix the destination so it matches the Pin and the guidelines.

Reviewed by

Ad review

What triggers it

A destination that does not match the Pin or breaks a guideline.

What we submit

The fixed page, matched to the Pin price, product, and claims.

Pinterest noticeLimited approval

Limited approval

We confirm whether the limit is required and appeal it when it is not.

Reviewed by

Ad review

What triggers it

A category that Pinterest limits by region or age.

What we submit

Targeting adjusted to the rule, or evidence the limit does not apply.

Pinterest noticeRestricted category

Restricted category

We apply the category rules for targeting and content.

Reviewed by

Ad review

What triggers it

Products in a category with its own content and targeting rules.

What we submit

Pins, pages, and targeting aligned to that category rule.

Pinterest noticeBefore and after imagery

Before and after imagery

Results imagery on a health or beauty Pin.

Reviewed by

Ad review

What triggers it

A before and after image that the guidelines restrict.

What we submit

Replacement creative that shows the product without the result claim.

Pinterest noticePrice shown on the Pin

Price shown on the Pin

A price in the Pin that the page does not match.

Reviewed by

Ad review

What triggers it

A Pin price that differs from the landing page at review time.

What we submit

Matched prices across Pin, feed, and page, with the fixed URL.

Advertiser actions

Pinterest noticeAdvertiser removed

Advertiser removed

We document the business and the site changes and appeal.

Reviewed by

Advertiser review

What triggers it

A business, site, or pattern that Pinterest no longer accepts in its ad tools.

What we submit

The business record and documented site changes, filed through the enforcement email appeal.

Pinterest noticeAd account suspended

Ad account suspended

We identify policy versus billing and appeal the right track.

Reviewed by

Advertiser review with Billing and payments

What triggers it

A policy, payment, or linked account problem at the account level.

What we submit

The fix for the right track, with evidence, before the appeal.

Pinterest noticeRepeated disapprovals

Repeated disapprovals

We tie each one to a control that stops repeats.

Reviewed by

Advertiser review

What triggers it

Many disapprovals in a short period that read as a pattern.

What we submit

Each disapproval tied to a cause and the control that prevents repeats.

Pinterest noticeCompromised account

Compromised account

We secure access and reverse unauthorized ads.

Reviewed by

Pinterest business support

What triggers it

Unauthorized users, ads, or spend on the account.

What we submit

The access timeline, the unauthorized ads, and the security fixes in place.

Pinterest noticeRemoval after a declined appeal

Removal after a declined appeal

A second appeal on a removal already declined once.

Reviewed by

Advertiser review

What triggers it

An appeal that repeats the first without new evidence.

What we submit

The documented site changes and control that were missing from the first appeal.

Pinterest noticeShared user with a removed advertiser

Shared user with a removed advertiser

An agency or freelancer on both businesses.

Reviewed by

Advertiser review

What triggers it

A business access user also listed on a removed advertiser.

What we submit

The working relationship, the date access ended, and the current user list.

Shopping and catalogs

Pinterest noticeCatalog rejected

Catalog rejected

We reconcile the feed with the live site.

Reviewed by

Catalog and merchant review

What triggers it

A feed with price, availability, or link errors against the site.

What we submit

A reconciled feed checked against the live store.

Pinterest noticeProduct Pins limited

Product Pins limited

We fix price, availability, and image mismatches.

Reviewed by

Catalog and merchant review

What triggers it

Product Pins whose price, stock, or image does not match the site.

What we submit

Corrected feed items and matching product pages.

Pinterest noticeMerchant status lost

Merchant status lost

We bring store policies and checkout up to the merchant guidelines.

Reviewed by

Catalog and merchant review

What triggers it

A store that no longer meets the merchant guidelines.

What we submit

Updated checkout, shipping, and returns pages that meet them.

Pinterest noticeFeed ingestion failure

Feed ingestion failure

The catalog stopped updating.

Reviewed by

Catalog and merchant review

What triggers it

A data source that fails to fetch or parse.

What we submit

A fixed data source and a clean ingestion log.

Data and tracking

Pinterest noticePinterest Tag restriction

Pinterest Tag restriction

We fix consent and tag setup.

Reviewed by

Ad review

What triggers it

Tag setup or consent that does not meet data rules.

What we submit

Corrected tag configuration and consent records.

Pinterest noticeConversion feature limits

Conversion feature limits

We document compliant data use and request access back.

Reviewed by

Advertiser review

What triggers it

Data use that does not fit Pinterest's measurement rules.

What we submit

A documented, compliant data flow and a request to restore access.

Pinterest noticeAudience restriction

Audience restriction

We fix list sourcing before uploading again.

Reviewed by

Ad review

What triggers it

Uploaded lists without a clear consent source.

What we submit

List sourcing records and a clean list before any new upload.

Pinterest noticeTag firing on the wrong domain

Tag firing on the wrong domain

The Pinterest Tag reports events from a site not on the account.

Reviewed by

Ad review

What triggers it

Tag events from an unclaimed or unrelated domain.

What we submit

Tag removed from the wrong site and the correct domain claimed.

Billing

Pinterest noticeBilling hold

Billing hold

We settle and document before reactivation.

Reviewed by

Billing and payments

What triggers it

A failed charge or unpaid balance that stopped ads.

What we submit

Settlement proof and the payment owner's documents.

Pinterest noticeFailed payment

Failed payment

We replace the payment method and prove ownership.

Reviewed by

Billing and payments

What triggers it

A declined card or a payment method the business may not own.

What we submit

A new payment method and proof the business owns it.

Pinterest noticeRemaining balance

Remaining balance

We pursue funds through business support.

Reviewed by

Pinterest business support

What triggers it

Funds left on an account that can no longer spend.

What we submit

A written balance request with the billing history attached.

Pinterest noticeDisputed card charge

Disputed card charge

The card holder disputed a Pinterest charge.

Reviewed by

Billing and payments

What triggers it

A chargeback on an ads invoice.

What we submit

The charge history, a withdrawn dispute or settlement, and a verified card.

?
Not on this list

Your Pinterest case may not be listed here. We have likely seen it.

We’ve worked far more Pinterest cases than fit on one page, including rare notices and stacked decisions. Send us your notice and we’ll work out the path with you.

Pinterest Ads questions

Pinterest Ad Account Suspension FAQs

Don’t see your question? Send us your notice and we’ll answer it directly.

Why was my Pinterest ad rejected?

Pinterest rejects an ad when the Pin, its text or its landing page does not meet Pinterest’s Advertising Standards. Every ad is checked against those standards before it runs. Pinterest tells you in Ads Manager and by email from its ad review team, and the email names the reason your Pin did not comply.

How do I appeal a rejected Pinterest ad?

You appeal a Pinterest ad disapproval by emailing Pinterest with the disapproval reason you received and the URLs of the affected ads. Fix the Pin and the landing page first, then explain what changed. An appeal for an unchanged ad usually gets the same answer. Keep the message short, specific and tied to the reason Pinterest gave.

How long does Pinterest ad review take?

Pinterest ad review can take up to 24 hours. If you change the targeting or the description after you submit, the ad goes through review again and can take another 24 hours. Make every fix in one edit so the ad is not stuck in repeat reviews. You get an honest time range after your free assessment.

Why was my Pinterest business account suspended?

Pinterest suspends or deactivates an account for breaking its Community Guidelines, for spam, for account security concerns or for intellectual property problems. Pins, comments, messages or whole accounts built around policy breaking content can lead to deactivation. Pinterest uses automated systems and human reviewers, so a clear explanation in the appeal matters.

How do I appeal a Pinterest account suspension?

You appeal a Pinterest account suspension through the appeal link in the suspension email or the account deactivation page in the Pinterest Help Center. Explain why the account should not have been deactivated and what you changed. Pinterest says it will look at the request and get back to you, though it does not publish a response time.

Why was I removed from the Pinterest Verified Merchant Program?

Pinterest suspends merchants from the Verified Merchant Program when they stop meeting its requirements or when product Pins get excessive user reports. Requirements include healthy catalog ingestion, products that meet merchant guidelines and a working conversion tag that records page visits, add to cart and checkout events. Pinterest alerts you in Business hub and by email.

How long do I have to fix a Verified Merchant Program suspension?

Pinterest gives merchants 30 days after a Verified Merchant Program suspension to fix the outstanding issues. If you fix them in time, you are re-enrolled automatically. If not, the suspension becomes permanent and you lose verified merchant status. Start with the catalog and the conversion tag, since those are checked over 30 day periods.

Why are my Pinterest product Pins or catalog rejected?

Pinterest product Pins and catalogs are usually rejected when the feed does not match the live site or the products break merchant guidelines. Check that price, availability, images and links in the feed match each product page, and that your store policies are complete. Fix the feed at the source before you upload it again.

Should I open a new Pinterest account after a suspension?

Opening a new Pinterest account after a suspension rarely solves anything, because the same site, catalog and payment details tie it back to the first one. It can also hurt the appeal on the original account. Fix the cause and appeal the suspended account through Pinterest’s own process.

Is it worth hiring a Pinterest Ads appeal service?

A Pinterest Ads appeal service is worth it when the account is suspended, a merchant suspension clock is running or the same ads keep getting rejected. We find what Pinterest acted on, fix the Pins, pages and feed, and send one clear appeal. Start with a free assessment of your case.

How much does Pinterest Ads reinstatement help cost?

The cost of Pinterest Ads reinstatement work depends on how hard the case is. A single disapproved Pin takes far less work than a suspended business account with a catalog and merchant status on the line. Every case starts with a free assessment, and you get a clear price and an honest read on the odds before you pay anything.

Can anyone guarantee Pinterest reinstatement?

No one can guarantee Pinterest reinstatement, because Pinterest makes the final decision on every appeal. Be careful with anyone who promises one. What we commit to is the work: finding the real cause, fixing it on the Pins, pages and feed and backing the appeal with proof. If we do not see a path, we tell you before you pay.

Who we protect

The Advertisers, Brands and Agencies That Trust Us

Some agreed to be named. Most can’t be. Tap a gold-framed face to hear it from them.

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Get a Free Assessment of Your Pinterest Ads Suspension

Send us your Pinterest email. We’ll tell you where you stand before you pay anything. Don’t edit blind, because every edit restarts review.

  • A strategist reads your notice before the call
  • You leave with your next step and the grade in writing
  • No fee to talk, no obligation after
Pinterest noticeAdvertiser removedReceived
1The real trigger is here, not in the label
2The team that reviews it
What we foundYour next stepGrade and next step in writing
NoticeWhat we foundYour next step
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