Get an Honest Assessment of Your Case Before You File Anything.
Marketplaces, ad platforms, merchant accounts, affiliate networks, app stores and developer programs, banks and fintech, press and reviews, creator monetization programs and social media. Before anything is sent, we go through your notice, find what really set it off, tell you how hard the case is and hand you the plan.
Five quick questions give you a first look. It is a draft. The real assessment needs the notice, and we do that part for free.
What We Look at on Every Case
What happened, why it happened, what’s already been sent, who else is exposed and whether it can be won. We check six things on every case before anyone writes a word.
The words the platform used decide the policy we write to. We read the notice, not the summary of it.
Sellers minimize without meaning to. We find the cause behind the notice, including the warnings before it.
Anything you already sent is on the record. We check it for conflicts before a single new word goes out.
Almost always understated, and almost always what sinks an otherwise good appeal.
Funds held, daily revenue at risk, inventory at risk, and your other accounts.
Green, amber, or red, given honestly, with what it would take to move it.
This is how the case looks on our wall before the call. Six notes. Move them around, flip any one, to see why it is up there.
Why Your Next Appeal Has to Be the Right One
A rushed appeal usually makes things worse. Every submission stays on the platform’s record, and a first attempt that contradicts the second damages the case. We build one clear record from the start.
The consultation covers the notice, the account history and what’s already been sent, so your first real submission is the right one. If the case can’t be won, you hear it now, before you’ve paid for it.
- Before you file, not after
- Prior submissions checked for conflicts
- A written read you keep
Every case starts green on paper. Flip a switch for each thing that is true of yours and watch what it does to the light.
How a Consultation Works
It starts with a free assessment and ends with a plan you keep.
This is a consultation, compressed. Press play, or jump to any chapter, and read along with the transcript.
Consultations for Every Platform We Cover
Consultations cover every platform category we work in. Tap a category to see the platforms inside it.
Outside these? Our unique cases process covers platforms not on the list.
Every platform in our practice sits in one of these categories. Tap one to see what that kind of platform tends to look at.
What You Walk Away With After a Consultation
You leave knowing what happened, whether it can be won, what it would take and what to avoid while you wait. If the case isn’t worth fighting, we tell you. For some clients, that’s the most valuable answer they get.
CP-0098- Exact notice and policyRead
- Real triggerFound
- Prior submissionsChecked
- Linked account exposureNamed
- Viability gradeGiven
- What not to do meanwhileListed
The days after a notice are when most cases get damaged. Drag each card to Do or Do not, or tap a card and then a side. Each placement is explained.
Consultation FAQs
Don’t see your question? Send us your notice and we’ll answer it directly.
What should I do before I appeal an account suspension?
Before you appeal an account suspension, save the exact notice, read which policy it names and collect what you already sent along with any replies. Pull the account data around the date it happened and list every account linked to you. Do not file until you know the real cause, since the platform reads every later appeal against the first.
Why was my appeal denied?
An appeal is usually denied because it did not answer what the platform actually flagged. Common reasons are a generic template, a root cause that does not match the account data, missing proof such as invoices or identity documents, or a story that contradicts an earlier submission. The denial message often points to the gap that needs fixing.
Should I send another appeal after a rejection?
Sending another appeal right after a rejection usually hurts more than it helps. Platforms read each new appeal against the ones before it, so a rushed second attempt that repeats or contradicts the first can stall the case. Read the denial, fix the exact gap it names and submit once with new proof. Get a free assessment first.
How many times can I appeal a suspension?
How many times you can appeal a suspension depends on the platform and the type of action. Some allow repeated appeals, some limit them, and some actions, like a Walmart termination, cannot be appealed at all. Since every attempt stays on the record, treat each appeal as if it may be your last real chance.
Can a suspension on one account affect my other accounts?
A suspension on one account can affect your other accounts when the platform links them through shared details like identity, bank, address, device or business information. On Amazon, a new or second account tied to a deactivated one can be deactivated too, along with its funds. List every linked account before you file anything.
What documents do I need for a suspension appeal?
The documents for a suspension appeal depend on what the notice names. Authenticity cases need supplier invoices, identity cases need government ID and business records, and performance cases need order and carrier data. Every document must be genuine and match the account details exactly. Never create or edit a document to fill a gap.
What is a suspension consultation?
A suspension consultation is a review of your case before you file anything. We go through the notice, the account history, what was already sent and who else is exposed, then tell you what really set it off, how hard it is and what to avoid while you wait. It covers marketplaces, ad platforms, processors, banks, app stores, creator programs and social media.
Is the suspension consultation free?
The assessment that starts every consultation is free. If your case needs a deeper working session, we confirm the scope and the cost before anything is scheduled. You never pay for something you did not agree to first, and you keep the plan whether or not you hire us after.
Will you tell me if my case cannot be won?
We will tell you if your case cannot be won. If there is no real path to a human reviewer, you hear it before you pay, and where we can, we point you to what would help instead. For some clients, a straight no on day one is the most valuable answer they get.
Can anyone guarantee the outcome of a suspension appeal?
No one can guarantee the outcome of a suspension appeal, because the platform makes the final decision. Be careful with anyone who promises one. What we commit to is the work: an honest look at your case, one clear record from the start and a straight answer on your chances before you pay.
Other Services Clients Often Need Next
Hover over a service to see how it fits with this one.
Unique cases
When your platform is outside the usual list, or another firm already sent the case back, it moves to our unique cases process.
- Any platform assessed
- Escalation mapped
- Honest viability first
Retainer
Keep the team that knows your case on the account, so the next notice starts with context.
- Same team, ongoing
- Notices read the day they land
- Records kept current
Amazon account health maintenance
After reinstatement, monthly upkeep run with Basilio Inc works the violations before they turn into the next notice.
- Violations pulled every month
- Worst first, by health impact
- Disputes on the removable ones
Get a Free Assessment Before You File
Request a consultation and send us your notice. We’ll tell you where you stand before you pay anything.
The assessment is free. Any paid scope is confirmed before it is scheduled.