The Amazon Appstore Appeal Service Agency That Reinstates the Developer Accounts Other Reinstatement Agencies Give Up On.

If your app failed review or got pulled from the Amazon Appstore, every day it’s down costs you installs and royalties. The Appstore now runs on Fire TV, Fire tablets and Fire TV built-in devices. We read the test report, reproduce the failure on the Fire device it names and answer the policy or agreement term behind the action. Start with a free assessment and know where you stand before you pay.

97%Peak reinstatement rate
10,000+Cases resolved
145+Platforms covered
Free assessment before you pay anythingEvery reply written to the test report or policy citedAttorney-reviewed letters when a case needs legal weight
Your app on Fire TVPick what happened
HomeFindLiveAppsFire TV
Your apps and games
Your appUpdate rejected
Two test cases failed on the Fire TV model in the report
Reviewed by the app testing team

Test failure

We reproduce it on that Fire device, fix it and resubmit with notes for each test case.

Case grade ModerateSend us this case →
Note

Pick what happened to your app. The Fire TV row shows what the customer now sees, and the panel shows the team that owns it.

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What we recover on the Amazon Appstore

Get Your Amazon Appstore Apps Live and Royalties Paid

A failed submission, a removed app and a royalty hold each run through a different part of the Developer Console. We work all of it at once.

Amazon Appstore · Developer Console, App list
Before2 blocked
Failed test cases4
Resubmissions3 failed
Devices coveredFire tablet
All 5Live 3Rejected or removed 2
AppApp IDStatus
Kids puzzle gameRejected
Streaming companion appRemoved
Photo frame appSuppressed
Workout timerWarning
Recipe readerLive
AfterAll live
Failed test cases0
ResubmissionsApproved
Devices coveredFire TV and tablet
All 5Live 5Rejected or removed 0
AppApp IDStatus
Kids puzzle gameLive
Streaming companion appLive
Photo frame appLive
Workout timerLive
Recipe readerLive

What changesEach app worked on its own route, a device fix, a listing correction, or a withdrawal, until the catalog is live again.

Amazon Appstore · Developer Console, Account
BeforeUnder review
Account statusUnder review
Linked account findingOpen
Apps affected2
35Account standing
Signing key linkOpen
Content policyOpen
IP complaintOpen
Privacy policyResolved
AfterGood standing
Account statusActive
Linked account findingClosed
Apps affected0
90Account standing
Signing key linkExplained
Content policyResolved
IP complaintWithdrawn
Privacy policyResolved

What changesThe developer account cleared, with the signing key traced to its real owner and every open finding closed.

Amazon Appstore · Payments and tax
BeforeRoyalties held
Tax interviewIncomplete
Bank dataUnverified
Next paymentPaused
Royalties earnedHeld
Royalties, month Held
In-app purchase, month Held
Royalties, month Held
AfterPaid
Tax interviewComplete
Bank dataVerified
Next paymentScheduled
Royalties earnedReleased
Royalties, month Paid
In-app purchase, month Paid
Royalties, month Scheduled

What changesRoyalties released once the tax interview and bank data are complete, on a payments track separate from the content dispute.

Drag the handle to compare. Illustrative figures.
Who reviews your app

Who at the Amazon Appstore Reviews Your App

An Appstore action can come from device testing, content review, account review or payments. Our people have sat on the other side of these reviews. Press a row to see what each team checks.

The Appstore review teams, on a Fire TV menuPress the D-pad
OKUse the D-pad
Who reviews your app
Team 01 of 6

App testing

Tests every submission on the target Fire devices for function, compatibility and remote or touch navigation.

Needs to see

A build that passes on the listed devices, with the failed test case fixed and noted.

How we answer it

We reproduce on the exact Fire model in the report and document the fix per test case.

Note

Press up or down on the remote, or tap a row. Each team reads a different record, so we confirm which one acted before writing a word.

Your notice

What Your Amazon Appstore Notice Means

The notice tells you what Amazon flagged. It rarely tells you why. Pick the notice that matches yours and see what sets it off, what Amazon can prove and what it’s only assuming.

Submission failed, test report

Test failure

Reviewed by the app testing team

Typical grade: Moderate

What sets it off

  • Remote or focus navigation that breaks on Fire TV
  • Crash on launch on a listed device
  • An in-app purchase flow that fails

What they can prove

  • The test case that failed
  • The device and build it failed on

What they infer

  • That the build is not ready for that device

Our pathway

  1. 1Reproduce on the Fire model in the report
  2. 2Fix the build
  3. 3Record the passing case
  4. 4Resubmit with notes per test case
Most Appstore rejections are device specific. We test on the Fire model named in the report.
SEC
Content policy rejection

Content policy

Reviewed by the content policy review team

Typical grade: Moderate

What sets it off

  • Listing text that promises features the app lacks
  • Screenshots that do not match the build
  • Content rating answers that do not fit

What they can prove

  • The listing and build it reviewed

What they infer

  • That customers are being misled

Our pathway

  1. 1Line up listing, screenshots, and build
  2. 2Correct content and rating answers
  3. 3Document the change
  4. 4Reply in the Developer Console
Content rejections clear fastest when the listing and the app say the same thing.
STRIKE
Live app removed from the catalog

App removed

Reviewed by the content policy review team

Typical grade: Difficult

What sets it off

  • A policy issue found after launch
  • A complaint against a live app
  • A security concern in the build

What they can prove

  • The version that was live
  • The complaint or finding on file

What they infer

  • That the issue affects customers now

Our pathway

  1. 1Confirm whether it is the app or the account
  2. 2Cure the issue in a new build
  3. 3Show the change log
  4. 4Reply with evidence
We confirm whether it is the app or the account before replying.
NOTICE
Copyright or trademark takedown

IP complaint

Reviewed by the IP and notice handling team

Typical grade: Difficult

What sets it off

  • A rights claim on an icon, title, or content
  • Licensed content without proof of license

What they can prove

  • The complaint and the claimant
  • The listing at the time

What they infer

  • That the claim is valid until withdrawn

Our pathway

  1. 1Check what the claim actually covers
  2. 2Request a withdrawal from the claimant
  3. 3Correct the listing
  4. 4Provide license documents
A withdrawal usually clears an IP removal faster than argument.
$HELD
Royalty hold

Royalties withheld

Reviewed by the developer payments team

Typical grade: Moderate

What sets it off

  • An incomplete tax interview
  • Bank data that does not match the payee

What they can prove

  • The missing or mismatched data

What they infer

  • That payment cannot go out safely

Our pathway

  1. 1Complete the tax interview
  2. 2Match bank data to the payee
  3. 3Confirm the balance
  4. 4Open a payment claim
Royalty holds are usually a data gap. We close it first.
Developer account suspended, linked account

Linked account

Reviewed by the developer account review team

Typical grade: Hell 1 to 2

What sets it off

  • A signing key, bank, or tax ID shared with a terminated account
  • A contractor who built for both

What they can prove

  • The shared identifier
  • When it appeared

What they infer

  • Common control
  • An attempt to return after termination

Our pathway

  1. 1Map every shared identifier
  2. 2Trace the signing key to its owner
  3. 3Show independence with records
  4. 4Appeal with corrective actions
Account actions need a full record. We build it before writing.
Before you resubmit

Which Fire Devices Your Appstore App Still Fails On

A rejection names one device, but the next tester may pick another. We test every Fire device your app targets, by input method, and write notes for each failed case.

Fire device test matrixTap a cell
Remote and D-padTouch inputVideo playbackIn-app purchaseListing and screenshots
Fire TV Stick
Fire TV Cube
Fire TV built-in TV
Fire HD 10 tablet
Fire Max 11 tablet
Not testedPassesFailsDoes not applyTap a cell to change it
Resubmission notes
0tested0failing0untested

    Illustrative. Devices and test areas depend on what your app targets in the Developer Console.

    Note

    Mark what passes and fails on each Fire device you target. The notes on the right are written the way a tester reads them, one case at a time.

    How Amazon sees your developer account

    How Amazon Decides Whether to Restore Your Appstore App

    Amazon doesn’t read your appeal on its own. It reads it against your whole account: your test history, your live apps, your IP complaints, your royalty status and every resubmission you’ve sent before. We write yours to answer what Amazon is actually weighing.

    !

    Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not an Amazon Appstore screen or tool. Names, IDs, and records are invented or redacted.

    Developer recordDeveloper account Fire TV and Fire tabletDeveloper account Open investigation
    App removed from the catalog. Developer account under review. Royalties on hold.
    Annotated: do not restore without signing key provenance.

    Developer summary

    Latest test report

    Test results are device specific. A pass on one Fire model tells the tester nothing about another, so we test the one in the report.

    Identity

    Standing

    Payments

    Developer ConsoleApp listPayments and taxContact us
    AccountTax IDBankPayee nameEmail domainSigning keyDeviceNetworkPackage name
    This accountUnder review23435
    Developer 02Terminated
    Developer 03Active
    Developer 04Active
    Developer 05Active
    Developer 06Fraud flag
    Developer 07Inactive

    Showing 7 of 16 linked records. Linked account actions rest on shared build and payment data. We map every hit and show who controls each account.

    SearchShow 10 entries
    AppStatusReasonDevices
    Showing 1 to 6 of 5 entries123...Next
    Crashes per 100 launches on Fire TV, by buildWithin targetBreachThreshold

    2.3.22.3.42.3.52.3.72.3.92.4.02.4.1Fix

    The line is our own working bar for a clean resubmission, not an Amazon threshold.

    SearchShow 10 entries
    BuildSubmittedResultTest case
    Showing 1 to 6 of 41 entries123...Next
    SearchShow 10 entries
    ActionLast30 dayLifetime
    Showing 1 to 9 of 233 entries123...Next
    SearchShow 10 entries
    CaseStatusQueueUpdated
    Showing 1 to 5 of 22 entries123...Next
    SearchShow 10 entries
    WhenBrowser, OSDevice IDNetworkTime zoneLocation
    Showing 1 to 6 of 207 entries123...Next
    How the team reads itTap any line in the record

    Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.

    Step by step

    How to Get an Amazon Appstore App Approved or Reinstated

    This is the order we work every Fire TV and Fire tablet case. You can follow it yourself, or we run it for you, start to finish.

    The resubmission, screen by screenClick through the steps
    Developer ConsoleApp status

    We read the test report and history

    AppVersionStatus
    Streaming app2.4.1Rejected
    Streaming app2.4.0Live
    View test report2 failed cases, 1 metadata note
    Test reportSubmission historyAccount noticesPayment report
    What we do here

    The test report, every past submission, your account notices and your payment status. Nothing gets written until we see the full picture.

    Note

    This is the order we work every Appstore file, from the app status page to a status request with developer support. Click a step to open its screen.

    1. 01
      Intake

      We read the test report and history

      The test report, every past submission, your account notices and your payment status. Nothing gets written until we see the full picture.

      • Test report
      • Submission history
      • Account notices
      • Payment report
    2. 02
      Trigger

      We reproduce on the Fire device

      We test the exact device and input method in the report and read your listing the way the reviewer did.

      • Device repro
      • Failed test cases
      • Listing review
      • Owning team
    3. 03
      Grade

      We grade the case before you pay

      You’ll know how hard your case is and why. If we can’t help, we tell you before you pay.

      • Case grade
      • Risk notes
      • Build changes needed
      • Working timeline range
    4. 04
      Write

      We write to the test case or policy

      A resubmission note or appeal for each failed case, with recordings and proof. A second specialist reviews it before it’s filed.

      • Reply or appeal
      • Test case notes
      • Exhibit index
      • Quality review
    5. 05
      Escalate

      We carry it to a decision

      Every reply from Amazon tells us something. If it’s rejected, we rebuild from the reason given. We never resend the same appeal.

      • Submission log
      • Reply analysis
      • Support plan
      • Royalty tracker

    If the resubmission is rejected again

    Each step reaches a different team at Amazon. We only move up once the step below is finished.

    Rung 1

    Resubmission with test notes

    A fixed build with notes for every failed test case.

    Most submission failures end here.
    Rung 2

    Developer Console appeal

    An appeal through the app status and contact path, for removals and account actions.

    Written to the policy point cited, with exhibits.
    Rung 3

    Developer Support escalation

    A focused support case when a complete appeal stalls.

    Used for status and routing, not to reargue.
    Rung 4

    Royalty track

    Royalty holds worked on their own, with your tax interview and bank details complete.

    Opened from the start.
    Rung 5

    Attorney pre-escalation notice

    When a case is stuck and the facts are on your side, an attorney-reviewed notice under the distribution agreement puts it on record. We only use it when the case calls for it.

    The top rung. Used only when the case calls for it.
    Stuck

    Struggling to get it back on your own?

    Book a call and we’ll map out your next move. Or submit your case and start with a free assessment.

    Your case

    Check Where Your Amazon Appstore Case Stands

    Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.

    1. 1What did you receive
    2. 2Where does it stand
    3. 3What applies
    4. 4What you have

    What did Amazon Appstore send you

    Where does the case stand today

    Tick everything that applies

    Which of these can you get

    Preliminary gradeModerate
    Team that reviews it
    What they check
    Next step
    Still missing

    A first look from four answers. The real grade comes after your free assessment.

    Your case file

    Amazon Appstore case, draft

    NoticeNot chosen yet
    StatusNot chosen yet
    Risk signalsNone ticked
    DocumentsNot checked yet
    GOT SUSPENDED?UnmatchedMatched
    Matched case
    97%Peak reinstatement rate
    Drag to rotate
    Why the hard cases come here

    We are the ones developers come to when every other agency and law firm has already failed.

    Most developers find us after their appeals were rejected and another agency already tried. A rejected appeal stays on the account, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.

    How hard is your case

    Know How Hard Your Amazon Appstore Case Is Before You Pay

    Toggle what’s true for your account and watch the grade change. The more damage on the account, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.

    Risk signals
    MODModerate
    Moderate
    What Amazon sees
    How we work it

    Moderate

    A test failure on one device, on an account in good standing. We reproduce it on the Fire model named, fix it and resubmit with notes.

    Difficult

    A live app removed over a policy point or a rights claim. We fix the content and listing, then reply in the Developer Console with proof.

    Hell 1

    Past fixes that didn’t hold. It takes a full test pass on every device and a catalog cleanup before the next submission.

    Hell 2

    An account level action under the distribution agreement. We map the account record, then write the appeal to the term cited.

    Hell 3

    Build or payment details shared with an account Amazon already acted on. We map every signing key and payee and where each one came from.

    Hell 4

    Conduct findings and several rejections on file. We trace the vendors, end the practice and send one complete escalation.

    Hell 5

    The account is unlikely to come back, but money is still owed. We work the reinstatement and the royalty track at the same time.

    Hell 6

    No human path left. We tell you before you pay.

    Hell 7

    No real option left. We tell you before you pay.

    What you get

    What’s Included in Your Amazon Appstore Appeal

    Everything we file for you, every reply Amazon sends back and what your team needs to keep the app approved.

    Open each fileMove through the menu
    Your case file
    File 01

    Resubmission notes

    Notes for each failed test case, tied to the Fire device it failed on.

    Test caseFixDevice
    Remote navigation, loginFocus order rebuiltFire TV
    Listing matches contentScreenshot 2 replacedAll
    IAP purchase flowNo change, passesAll
    Note

    Move through the menu like a Fire TV settings screen. Each file opens to what it actually looks like when we hand it over.

    01

    Resubmission notes

    Notes for each failed test case, tied to the Fire device it failed on.

    02

    Appeal letter

    For removals and account actions, written to the content policy or agreement term on your notice.

    03

    Device test log

    Recordings and results from every Fire device you target.

    04

    Payments reconciliation

    Your tax interview, bank details and royalty claim, checked and complete.

    05

    Fire release checklist

    Checks for remote input, in-app purchases and metadata before every submission.

    Inside your case file

    What Goes Into a Strong Amazon Appstore Appeal

    Amazon wants to see what failed, what you fixed and the proof behind both. Tap a document to see an example.

    Case types

    Amazon Appstore Case Types and Who Reviews Them

    Pick a category and open any case to see who reviews it, what sets it off and what we send. Submit Case if yours isn’t here.

    Who reviews Amazon Appstore cases

    A

    App testing

    Tests every submission on the target Fire devices for function, compatibility and remote or touch navigation.

    A build that passes on the listed devices, with the failed test case fixed and noted.

    Device compatibilityRemote and D-pad navigationCrashes and freezesIAP flow
    C

    Content policy review

    Applies the Appstore content policy to app content, metadata, and category.

    Content and metadata that fit the policy, or a clear showing that the flagged item does not apply.

    Content and ratingsMetadata accuracyProhibited contentImpersonation
    D

    Developer account review

    Reviews account level actions such as suspension or termination under the distribution agreement.

    A precise account of the issue, what changed, and records that support account independence.

    Violation historyLinked accountsFraud signalsIdentity data
    I

    IP and notice handling

    Handles rights holder complaints about apps and listings.

    Proof of rights or a withdrawal, and a corrected listing.

    Complaint typeRights holderAsset similarityOwnership proof
    D

    Developer payments

    Manages royalties, payment information, and tax interview status.

    Complete tax and bank data and a claim for royalties not tied to refunds.

    Tax interview statusBank detailsRefund exposureAccount standing
    D

    Developer Support and Legal

    Appstore developer support and Amazon’s legal channels, reached when a complete file stalls.

    A record showing the process was followed and the decision does not match the policy.

    Complete recordAgreement termsRevenue at stakePrior contacts

    Submission failures

    Amazon Appstore noticeCrash or completeness

    Crash or completeness

    We reproduce on the listed Fire device and fix per test case.

    Reviewed by

    App testing

    What triggers it

    A crash, freeze, or missing function on a listed Fire device.

    What we submit

    A fixed build with notes and a recording per failed test case.

    Amazon Appstore noticeRemote and navigation

    Remote and navigation

    We fix focus and D-pad handling for TV.

    Reviewed by

    App testing

    What triggers it

    Focus or D-pad handling that fails on Fire TV.

    What we submit

    Corrected focus handling tested on the named Fire TV model.

    Amazon Appstore noticeMetadata rejection

    Metadata rejection

    We align listing content with the app.

    Reviewed by

    Content policy review

    What triggers it

    Listing text, icons, or screenshots that do not match the app.

    What we submit

    A listing rewritten to match the build, with current screenshots.

    Amazon Appstore noticeDuplicate or spam apps

    Duplicate or spam apps

    We consolidate or differentiate the catalog.

    Reviewed by

    Content policy review

    What triggers it

    Several apps with the same function or template.

    What we submit

    A consolidated catalog or clear differences between apps.

    Amazon Appstore noticeParental controls or kids category mismatch

    Parental controls or kids category mismatch

    An app aimed at children that does not meet the kids category rules.

    Reviewed by

    App testing with content policy review

    What triggers it

    A kids targeted app with ads, links, or data collection that breaks the category rules.

    What we submit

    A corrected build and category settings, with the change documented.

    Removals

    Amazon Appstore noticeContent policy removal

    Content policy removal

    We cure the content and reply with evidence.

    Reviewed by

    Content policy review

    What triggers it

    App content or category outside the Appstore content policy.

    What we submit

    The cured content and a reply citing the policy point.

    Amazon Appstore noticeSecurity removal

    Security removal

    We audit SDKs and document the clean build.

    Reviewed by

    Content policy review

    What triggers it

    An SDK or behavior flagged as a security risk.

    What we submit

    An SDK audit and a clean build with the flagged component removed.

    Amazon Appstore noticeCopyright takedown

    Copyright takedown

    We establish rights or replace assets.

    Reviewed by

    IP and notice handling

    What triggers it

    A rights holder claim on images, audio, or text in the app.

    What we submit

    License proof or replacement assets and a corrected listing.

    Amazon Appstore noticeTrademark takedown

    Trademark takedown

    We work the withdrawal and the listing.

    Reviewed by

    IP and notice handling

    What triggers it

    A mark in the app name or listing claimed by another owner.

    What we submit

    A withdrawal request and a listing that no longer uses the mark.

    Amazon Appstore noticeRemoval after an SDK update

    Removal after an SDK update

    A third party SDK changed behavior and the app was pulled.

    Reviewed by

    Content policy review

    What triggers it

    Data collection or ad behavior that the listing does not disclose.

    What we submit

    The SDK version change, the fixed build, and an updated privacy policy.

    Developer account

    Amazon Appstore noticeAccount suspension

    Account suspension

    We map the record and appeal to the agreement term.

    Reviewed by

    Developer account review

    What triggers it

    A violation pattern tied to the distribution agreement.

    What we submit

    A mapped account record and corrective actions with exhibits.

    Amazon Appstore noticeLinked account action

    Linked account action

    We prove independence with records.

    Reviewed by

    Developer account review

    What triggers it

    Shared keys, payees, or data with an actioned developer.

    What we submit

    Records that show independence and explain every real link.

    Amazon Appstore noticeFraud or manipulation

    Fraud or manipulation

    We trace vendors and end the practice first.

    Reviewed by

    Developer account review

    What triggers it

    Fake installs, reviews, or IAP activity.

    What we submit

    The vendor trace and proof the practice ended.

    Amazon Appstore noticeAccount transfer questions

    Account transfer questions

    The app moved to a new owner and records do not line up.

    Reviewed by

    Developer account review

    What triggers it

    A new payee or entity on apps with an existing history.

    What we submit

    The transfer agreement and matching entity, tax, and bank records.

    Payments

    Amazon Appstore noticeRoyalty hold

    Royalty hold

    We close tax and bank data gaps.

    Reviewed by

    Developer payments

    What triggers it

    Missing tax or bank data or an account under review.

    What we submit

    Completed tax and bank data and a royalty claim on its own track.

    Amazon Appstore noticeTax interview issues

    Tax interview issues

    We correct the interview for the entity.

    Reviewed by

    Developer payments

    What triggers it

    A tax interview that does not match the payee entity.

    What we submit

    A corrected interview for the right entity.

    Amazon Appstore noticeIAP payout questions

    IAP payout questions

    We reconcile reports and claim unpaid amounts.

    Reviewed by

    Developer payments

    What triggers it

    Payment reports that do not reconcile with sales.

    What we submit

    A reconciliation and a claim for unpaid amounts.

    Amazon Appstore noticePayee name mismatch

    Payee name mismatch

    The bank account holder differs from the payee on the account.

    Reviewed by

    Developer payments

    What triggers it

    A bank record that does not match the payee name.

    What we submit

    A bank letter in the payee's name or a corrected payee record.

    Privacy and escalation

    Amazon Appstore noticePrivacy policy and data

    Privacy policy and data

    We align disclosures with what the app collects.

    Reviewed by

    Content policy review

    What triggers it

    Data collection that the privacy policy does not disclose.

    What we submit

    Updated disclosures that match what the app collects.

    Amazon Appstore noticeFinal appeal

    Final appeal

    We escalate a complete file through support.

    Reviewed by

    Developer Support and Legal

    What triggers it

    A complete appeal that stalled without a decision.

    What we submit

    A focused support case with the full record attached.

    Amazon Appstore noticeLegal letter

    Legal letter

    Attorney-reviewed letters under the distribution agreement.

    Reviewed by

    Developer Support and Legal

    What triggers it

    A decision that does not match the policy after every step was taken.

    What we submit

    An attorney-reviewed letter under the distribution agreement.

    Amazon Appstore noticeData deletion request handling

    Data deletion request handling

    The app lacks a clear way for users to ask for data deletion.

    Reviewed by

    Content policy review

    What triggers it

    A privacy policy without a deletion path.

    What we submit

    An updated privacy policy and the in app or web deletion path.

    ?
    Don’t see yours?

    Your Amazon Appstore case may not be listed here. We have likely seen it.

    We’ve worked far more Amazon Appstore cases than fit on one page, including rare notices and stacked decisions. Send it over and we’ll work out the path with you.

    Amazon Appstore questions

    Amazon Appstore Rejection and Removal FAQs

    Don’t see your question? Send us your notice and we’ll answer it directly.

    Why was my Amazon Appstore app rejected?

    Amazon rejects an Appstore app when it fails testing or breaks the content policy. Testers check that the app works as described, does not impair the device and does not put customer data at risk. Amazon emails the reasons for the failed approval, so read that test report line by line before you change anything.

    How long does Amazon Appstore review take?

    Amazon Appstore review has no fixed time, but once approved an app usually goes live a few hours after the release time you choose. If your app is still in review after six days, Amazon says you can use the Contact Us form to ask for clarification. Amazon emails you whenever the submission status changes.

    How do I fix a rejected Amazon Appstore app?

    To fix a rejected Amazon Appstore app, follow the test report, fix the failed items and submit a new app version. Use the testing instructions field to answer the report and tell testers how to reach each feature. Test on the exact Fire device named in the report, since many failures only show up on one device.

    Why did Amazon suspend my app from the Appstore?

    Amazon suspends further distribution of an Appstore app when it decides the app contains, facilitates or promotes content its policy prohibits. That includes offensive or illegal content, malicious behavior, IP infringement, deceptive behavior and spam. Amazon emails the address on your developer account with the specific reason for the action.

    Why was my Amazon developer account terminated?

    Amazon terminates a developer account for repeated or serious violations, such as malware, fraud and apps that may harm users or devices. Under the Amazon Developer Services Agreement, Amazon can also suspend or end an account right away for a breach or when it decides your participation puts Amazon, users or others at risk.

    How do I appeal an Amazon Appstore decision?

    To appeal an Amazon Appstore decision, reply through the developer console Contact Us form with the app name, the reason given in Amazon’s email and the fix you made. Keep it short and specific, and attach proof such as licenses for content you use or a fixed build. Amazon makes the final call on app availability.

    Why are my Amazon Appstore royalties withheld?

    Amazon can withhold Appstore royalties until your balance passes the minimum payment threshold or until you give valid bank account details. It can also hold all royalties while a rights claim or possible breach is resolved, and permanently withhold them if it decides the account was used for deceptive, fraudulent or illegal activity.

    When does Amazon pay Appstore royalties?

    Amazon pays Appstore royalties for mobile and TV apps about 30 days after the end of the calendar month in which the sale was made. Payments wait until your balance passes the minimum threshold. If your agreement ends, Amazon may hold royalties for three months past their due date to cover refunds and offsets.

    What Amazon Appstore policies get apps removed most often?

    Amazon Appstore removals often come from intellectual property and deceptive behavior rules. Apps must not infringe others’ rights, misrepresent what they do, falsely suggest a brand partnership, copy other apps or use confusingly similar names. A disclaimer does not excuse unlicensed content, so keep proof of rights for every asset you use.

    Can someone help me get my Amazon Appstore app reinstated?

    Yes. We go through your test report or policy notice, rebuild the fix on the Fire devices that failed and write the response with proof. Royalty holds get worked on their own track. Book a free assessment and we will tell you how hard your case is before you pay anything.

    What does an Amazon Appstore appeal service cost?

    The cost of an Amazon Appstore appeal service depends on how hard the case is. A single device failure is quick work. A policy removal or a terminated developer account takes more. We start with a free assessment and quote a price before any work begins, so you know the cost upfront.

    Can anyone guarantee Amazon Appstore approval?

    No one can guarantee Amazon Appstore approval, because Amazon makes the final decision on which apps are published. Be careful with anyone who promises it. What we commit to is the work: a full review of your case, a fix built on evidence and a straight answer about your chances before you pay. We fight to get your withheld royalties released.

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    Get a Free Assessment of Your Amazon Appstore Case

    Send us the test report or notice. We’ll tell you where you stand before you pay anything.

    • A strategist reads your notice before the call
    • You leave with the grade and next step in writing
    • No fee to talk, no obligation after
    Amazon Appstore noticeTest failureReceived
    1The real trigger is here, not in the label
    2The team that reviews it
    What we seeNext step readyGrade and next step in writing
    NoticeWhat we seeYour next step
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