The Authorize.net Reserve Dispute Service That Gets Withheld Funds Released.

Authorize.net is the gateway. In most setups your money sits with a separate merchant account provider and acquiring bank, so a hold can come from any of the three. We find out which one acted and why, then answer that party with the records it asks for. Start with a free assessment and know where you stand before you pay.

97%Peak reinstatement rate
10,000+Cases resolved
145+Platforms covered
Free assessment before you pay anythingGateway, reseller, and acquirer roles mapped firstAttorney-reviewed letters when a hold needs legal weight
Authorize.net Merchant InterfacePick your situation
Merchant InterfaceHomeTransactionsReportsToolsAccount
Settlement batchDateAmountStatus
Batch 5801472Sep 22$18,420.00
Batch 5811462Sep 23$21,065.50
Batch 5821452Sep 24$19,880.25
Who acted
Your filtersGatewayProvider or resellerAcquiring bank

Note

Pick what you are seeing. The batch list shows where the money stopped, and the strip shows which party actually acted.

As featured in
Fox BusinessBusiness InsiderCBS NewsMarketWatchHuffPostInternational Business Times
What we recover with Authorize.net

Get Your Authorize.net Gateway Back and Your Funds Released

A gateway suspension stops transactions. An acquirer reserve locks your settlements. A MATCH listing follows you to the next processor. We work each one with the party that controls it.

Authorize.net · Merchant Interface, Account home
BeforeSuspended
ProcessingStopped
Requested documents3 open
API keysExposed
26Gateway standing
Card testing findingOpen
Business reviewOpen
Fraud filtersOff
Account verificationResolved
AfterActive
ProcessingLive
Requested documentsAccepted
API keysRotated
90Gateway standing
Card testing findingResolved
Business reviewCleared
Fraud filtersActive
Account verificationResolved

What changesThe gateway is processing again, with the documents requested, the filters in place, and the credentials that let the attack in rotated.

Authorize.net · Processor statement, Reserve activity
BeforeReserve and held batch
Rolling reserveApplied
Held batch1
FundingDelayed
Reserve balanceHeld
Batch 44Held
Reserve window Held
Reserve window Held
AfterReleased
Rolling reserveReduced
Held batch0
FundingNormal
Reserve balanceReleased on schedule
Batch 44Funded
Reserve window Released
Reserve window Scheduled

What changesThe held batch funded and the reserve reduced or released on an exposure model the acquirer can check.

Authorize.net · Acquirer MATCH inquiry
BeforeListed
MATCH recordWrong reason code
New merchant accountsDeclined
Acquirer responseNone
12Boarding readiness
Reason codeDisputed
Termination recordDisputed
Principal recordListed
Supporting documentsResolved
AfterCorrected
MATCH recordCorrected or removed
New merchant accountsConsidered
Acquirer responseOn file
78Boarding readiness
Reason codeCorrected
Termination recordAmended
Principal recordUpdated
Supporting documentsResolved

What changesA wrong or removable MATCH record contested with the acquirer that placed it, so new applications are read on the right facts.

Drag the handle to compare. Illustrative figures.
Who reviews your case

Who Reviews Your Authorize.net Account and Funds

Most merchants call the gateway about money the gateway doesn’t hold. Our people have sat on the other side of these reviews. Pick a party to see what it controls.

Who owns each transaction statusPick a party
GatewayGateway to processorAcquirer and providerAuthorized, Pending CaptureFDS Pending ReviewDeclinedCaptured, Pending SettlementSettled SuccessfullyChargebackReserve withheld
Owns the highlighted states

Gateway risk and account review

Needs to see

What we do

Note

A card transaction moves through statuses owned by different parties. Pick one and the states it controls light up.

Your Authorize.net notice

What Your Authorize.net Notice Means

The notice tells you what was flagged. It rarely tells you who acted or why. Pick the notice that matches yours and see what sets it off, what they can prove and what they’re only assuming.

$HELD
Rolling reserve

Reserve imposed

Reviewed by Acquiring bank risk

Typical grade: Difficult

What sets it off

  • A chargeback or refund spike
  • An average ticket above the application
  • A longer delivery window

What they can prove

  • Processing statements and dispute counts
  • What the application said

What they infer

  • That future liability is higher than the reserve covers

Our pathway

  1. 1Rebuild exposure from processing statements
  2. 2Show the spike has ended and why
  3. 3Disclose and document any business change
  4. 4Ask for a reduction through the reseller
Reserves move on exposure data, not on complaints. We build the model the acquirer uses.
?
Held settlement batch

Batch held

Reviewed by Acquiring bank risk

Typical grade: Moderate

What sets it off

  • Unusual volume or ticket size in one batch
  • Transactions the risk team wants to check

What they can prove

  • The transactions in the batch
  • The merchant agreement terms

What they infer

  • That some sales may not be real or delivered

Our pathway

  1. 1Pull every transaction in the batch
  2. 2Attach order and delivery proof
  3. 3Explain any unusual order
  4. 4Send through the reseller
A held batch is released transaction by transaction.
Fraud Detection Suite holds

Transactions held

Set off by your Fraud Detection Suite settings

Typical grade: Moderate

What sets it off

  • Filters tuned too tight
  • A real attack caught by filters

What they can prove

  • The filter that triggered each hold
  • The merchant agreement terms

What they infer

  • That the transaction may be fraud

Our pathway

  1. 1Review each held transaction
  2. 2Approve or void on the evidence
  3. 3Tune the filters to the real risk
  4. 4Document the settings
Filters should stop attacks, not your customers. We tune them to both.
Gateway account suspension

Gateway suspended

Reviewed by Gateway risk and account review

Typical grade: Difficult

What sets it off

  • Card testing through the account
  • Exposed API credentials
  • A document request not answered

What they can prove

  • The attack pattern and dates
  • Login and API activity

What they infer

  • That the account is not secure

Our pathway

  1. 1Show the attack and when it stopped
  2. 2Rotate keys and secure logins
  3. 3Turn on the right filters
  4. 4Send the documents requested
Most gateway suspensions are a security fix plus the right paperwork.
Card network dispute monitoring

Chargeback ratio

Reviewed by Chargebacks

Typical grade: Difficult

What sets it off

  • Disputes above what card network programs watch
  • A run of fraud reason codes

What they can prove

  • Dispute counts and reason codes by month
  • The merchant agreement terms

What they infer

  • That the merchant cannot control disputes

Our pathway

  1. 1Break disputes down by reason code
  2. 2Fix the source of each group
  3. 3Show the ratio after the fix
  4. 4Report the plan through the acquirer
Dispute ratios fall when each reason code gets its own fix.
SEC
Business model change review

Business model change

Reviewed by your merchant account provider or reseller

Typical grade: Moderate

What sets it off

  • New products since boarding
  • New price points or billing models

What they can prove

  • What is processed now
  • What the application said

What they infer

  • That the change was hidden

Our pathway

  1. 1Disclose the change in writing
  2. 2Document the new products and pricing
  3. 3Show fulfillment and refund policy
  4. 4Ask to update the account profile
Undisclosed change reads as risk. Disclosed change reads as growth.
Mastercard MATCH listing

MATCH listing

Reviewed by Acquiring bank risk

Typical grade: Hell 3 to 5

What sets it off

  • An acquirer termination
  • A reason code the merchant disputes

What they can prove

  • The termination and the reason code entered
  • The merchant agreement terms

What they infer

  • That the merchant is a risk to any acquirer

Our pathway

  1. 1Get the reason code and the placing acquirer
  2. 2Gather proof the code is wrong
  3. 3Ask the placing acquirer to correct or remove it
  4. 4Prepare new applications on the right facts
Only the acquirer that placed a MATCH record can correct it. We build the file it needs.
Fraud filters

How Authorize.net Fraud Filters Stop a Card Testing Attack

Loose filters let an attack through, and the fraud chargebacks that follow are what the acquirer acts on. Tightening your filters is part of the fix we document in the reserve request.

Tune the filters against a card testSet each filter
Fraud Detection SuiteFilter action
Velocity Filter
Hourly Velocity Filter
Transaction IP Velocity Filter
Enhanced AVS Handling
Enhanced CCV Handling
Amount Filter

Illustrative simulation of 300 card test attempts and 60 real orders. Filter names follow the Fraud Detection Suite. Real results depend on your traffic and settings.

300 card test attempts
60 real orders
DeclinedHeld for reviewPassed to the card networkApproved
What the acquirer would see

Note

Set each filter to report, hold, or decline and run the same attack through it. The bars show what gets through and how many real customers you would stop.

How your acquirer sees your account

How Your Acquirer Decides Whether to Release Your Funds

The acquirer doesn’t read your request on its own. It reads it against your whole account: your chargeback and refund ratios, your average ticket, your delivery window and what you told them at boarding. We write yours to answer what it’s actually weighing.

!

Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not an Authorize.net screen or tool. Names, IDs, and records are invented or redacted.

Merchant risk recordGateway ID Merchant account Reseller Open investigation
Reserve applied by acquirer. Settlement batch held. Gateway processing active.
Likely question: is there an exposure model?

Merchant summary

Exposure and dispute signals

Authorize.net is the gateway. In most setups the reserve and your withheld funds sit with the merchant account provider and acquiring bank.

Identity

Boarding

Controls

Merchant InterfaceSettlement reportsFraud Detection SuiteProcessor statements
AccountTax IDPrincipalBank accountWebsiteAddressDescriptorPhoneEmailDevice
This merchantReserve2223
Merchant 02Terminated
Merchant 03Active
Merchant 04Active
Merchant 05Under review
Merchant 06MATCH listed
Merchant 07Active

Showing 7 of 12 related records. Principals with more than one business are common. We show what each business sells and why the terminated one does not predict this one.

SearchShow 10 entries
BatchStatusReserve heldFunded
Showing 1 to 7 of 412 entries123...Next
SearchShow 10 entries
FilterBeforeAfterEffect
Chargeback ratio, monthlyWithin targetBreachThreshold

M1M2M3M4M5M6M7M8

The line is an example acquirer limit, not a card network threshold. We rebuild this from your processor statements.

SearchShow 10 entries
ActionLast30 dayLifetime
Showing 1 to 9 of 1,322 entries123...Next
SearchShow 10 entries
CaseStatusQueueUpdated
Showing 1 to 5 of 21 entries123...Next
SearchShow 10 entries
WhenBrowser, OSDevice IDNetworkTime zoneLocation
Showing 1 to 6 of 358 entries123...Next
How the team reads itTap any line in the record

Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.

Step by step

How to Get Your Authorize.net Reserve and Batches Released

The gateway, the reseller and the acquirer each control a different part of the account. Below is how we work your case, start to finish.

Your Authorize.net case, as a status pageOpen a component
Settlements held, case in progressStep 1 of 5
DoneIn progressScheduledIllustrative
Case updates

We collect every notice and statement

Gateway notices, provider emails, processing statements and chargeback reports. Nothing gets written until we see the full picture.

Note

Gateway notices, provider emails, processing statements and chargeback reports. Nothing gets written until we see the full picture.

  1. 01Intake

    We collect every notice and statement

    Gateway notices, provider emails, processing statements and chargeback reports. Nothing gets written until we see the full picture.

    • Gateway notices
    • Provider emails
    • Processing statements
    • Chargeback report
  2. 02Trigger

    We map the parties and the trigger

    Gateway, reseller, acquirer or your own filters. We work out which one acted and why, and make sure the reason holds up when someone starts asking questions.

    • Party map
    • Filter review
    • Chargeback analysis
    • Acting party
  3. 03Grade

    We grade the case before you pay

    You’ll know how hard your case is and how much of your money is at risk. If we can’t help, we tell you before you pay.

    • Case grade
    • Funds at risk
    • Documents still needed
    • Working timeline range
  4. 04Write

    We write to the acting party

    A response and release request backed by an exposure model built from your own data. A second specialist reviews it before it’s filed.

    • Response letter
    • Exposure model
    • Exhibit index
    • Quality review
  5. 05Escalate

    We keep settlements moving

    We track every reply and answer only what’s still missing. Attorney-reviewed letters come in only when the record supports them. We never resend the same response.

    • Submission log
    • Reply analysis
    • Escalation route
    • Release tracker
If the first response is declined

How an Authorize.net case escalates, rung by rung

1

Gateway or provider response

The complete response to whichever party acted, with every document it asked for.

Most cases are decided here once the right party is reached.
2

Reserve reduction request

A written request to the acquirer through your provider, backed by your exposure data.

Reserves move on data.
3

MATCH correction request

A documented correction request to the acquirer that placed the listing.

Only that acquirer can correct it.
4

Attorney pre-escalation notice

When a case is stuck and the facts are on your side, an attorney-reviewed letter under the merchant agreement puts the dispute on record. We only use it when the case calls for it.

The top rung. We prepare the notice with attorneys. We use it only when the case calls for it.

Struggling to get it back on your own?

Book a call and we’ll map out your next move.

Your case

Check Where Your Authorize.net Case Stands

Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.

  1. 1What did you receive
  2. 2Where does it stand
  3. 3What applies
  4. 4What you have

What did Authorize.net send you

Where does the case stand today

Tick everything that applies

Which of these can you get

Preliminary gradeModerate
Team that reviews it
What they check
Our route
Still missing

A first look from four answers. The real grade comes after your free assessment.

Your case file

Authorize.net case, draft

NoticeNot chosen yet
StatusNot chosen yet
Risk signalsNone ticked
DocumentsNot checked yet
GOT SUSPENDED?UnmatchedMatched
Matched case
97%Peak reinstatement rate
Drag to rotate
Why the hard cases come here

We are the ones merchants come to when every other agency and law firm has already failed.

Most merchants find us after their requests went nowhere and another agency already tried. Everything you send stays on the record, so the next request has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.

How hard is your case

Know How Hard Your Authorize.net Case Is Before You Pay

Toggle what’s true for your account and watch the grade change. The more damage on the account, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.

Risk signals
MODModerate
Moderate
What the team sees
How we work it

Moderate

A single held batch or filter hold on a stable account. Transaction proof and a filter review, then a release request.

Difficult

Exposure or account questions where the cause hasn’t been named yet. An exposure model and records sent to whichever party acted.

Hell 1

Dispute ratios or undisclosed business changes that raise liability. Reason code analysis, the source fixed and the change disclosed.

Hell 2

Fraud disputes that pushed the account into network monitoring. The attack timeline, filter changes and a ratio falling month by month.

Hell 3

A closed account and a broken route to the acquirer. A direct path to acquirer risk, with your funds claimed on their own record.

Hell 4

A termination with a reason code that doesn’t fit the facts. Processing history and chargeback data sent to the acquirer that terminated you.

Hell 5

A listing that blocks new processing while funds are still withheld. The correction request and the release request worked together.

Hell 6

Past a human path. We decline before you pay.

Hell 7

No real option left. We decline before you pay.

What you get

What’s Included in Your Authorize.net Case

What each party needs to release your funds and a plan to keep you processing.

Your Authorize.net case file, report by reportOpen a report, switch the view
ReportsYour case file
party-map.pdf

Who holds your funds, who suspended what and how to reach each one.

Note

Each report is one part of the file you receive. Open it as a table or as a document. Example content.

Report 01

Party map

Who holds your funds, who suspended what and how to reach each one.

Report 02

Response letter

Your response to the party that acted, with every document it asked for.

Report 03

Exposure model

Your chargeback and refund liability, built from your own data.

Report 04

Fraud filter review

The Fraud Detection Suite settings we recommend for your traffic.

Report 05

Chargeback controls

Responses by reason code and the steps that stop the next wave.

Inside the packet

What Goes Into a Strong Authorize.net Release Request

The acquirer wants to see your real exposure and proof it’s under control. Tap a document to see an example.

Authorize.net reference

Authorize.net Account Actions and Who Reviews Them

Pick a category, then open any case to see who reviews it, what sets it off and what we submit.

Who reviews Authorize.net cases

G

Gateway risk and account review

Authorize.net’s review of gateway accounts, which can suspend transaction processing.

Account data and transaction records that explain the flagged activity.

Fraud filter resultsTransaction patternsAccount dataReseller notices
M

Merchant account provider or reseller

The ISO or reseller that boarded you and manages the relationship.

Accurate, current business data and a clear explanation of changes.

Application dataProcessing historyChargebacksBusiness changes
A

Acquiring bank risk

The bank that settles your card transactions and sets reserves and terminations.

Exposure data showing liability below the reserve.

Chargeback ratioRefund ratioVolume versus approvalCategory risk
F

Fraud Detection Suite settings

The gateway’s fraud filters that decline, hold, or flag transactions for review.

Filters configured to match real risk and held transactions reviewed.

Filter rulesHeld transactionsVelocity limitsAVS and CVV
C

Chargebacks

Chargebacks handled through the merchant account provider.

Evidence by reason code and a falling ratio.

Reason codeEvidence qualityResponse timeRatio trend
L

Legal

The legal departments of the acquirer or provider, and Authorize.net for gateway matters.

A complete record showing funds held without reason.

Complete recordAmount heldTime heldAgreement terms

Holds and reserves

Authorize.net noticeAcquirer reserve

Acquirer reserve

We model exposure and request reduction.

Reviewed by

Acquiring bank risk

What triggers it

Exposure from chargebacks, refunds, ticket size, or delivery time above what the account supports.

What we submit

An exposure model showing liability below the reserve, sent through the provider.

Authorize.net noticeHeld settlement batch

Held settlement batch

We document transactions for release.

Reviewed by

Acquiring bank risk

What triggers it

A batch with transactions that look out of pattern.

What we submit

Invoices and delivery records for the held transactions.

Authorize.net noticeDelayed funding

Delayed funding

We restore normal timing with the provider.

Reviewed by

Merchant account provider or reseller

What triggers it

Settlement timing changed during a risk review.

What we submit

A request for the basis of the delay and the records that close the review.

Authorize.net noticeUpfront reserve at boarding

Upfront reserve at boarding

A reserve set before processing starts.

Reviewed by

Acquiring bank risk

What triggers it

A new merchant or a business type it rates as higher risk.

What we submit

Processing history from past accounts and a plan to review the reserve after a set period.

Authorize.net noticeReserve kept after closure

Reserve kept after closure

The account closed and the reserve has not been returned.

Reviewed by

Acquiring bank risk

What triggers it

A closed account with dispute exposure still open.

What we submit

The exposure left, the release schedule in the agreement, and a request to release.

Gateway actions

Authorize.net noticeGateway suspension

Gateway suspension

We answer the gateway with records.

Reviewed by

Gateway risk and account review

What triggers it

Gateway activity or account data that triggered a stop.

What we submit

Transaction reports and business documents answering the gateway's specific question.

Authorize.net noticeAccount closure

Account closure

We pursue access to reports and funds.

Reviewed by

Merchant account provider or reseller

What triggers it

A decision to end the merchant relationship.

What we submit

Reconsideration where the facts support it and a claim for held funds.

Authorize.net noticeTransactions held by filters

Transactions held by filters

We tune filters and release legitimate transactions.

Reviewed by

Fraud Detection Suite settings

What triggers it

Filters holding legitimate transactions for review.

What we submit

Tuned filter settings and review of each held transaction.

Authorize.net noticeAccount locked after failed logins

Account locked after failed logins

Access locked after repeated failed attempts.

Reviewed by

Gateway risk and account review

What triggers it

Login attempts that look like an attack.

What we submit

Identity confirmation and the security changes made.

MATCH and termination

Authorize.net noticeMATCH listing

MATCH listing

We contest through the listing acquirer.

Reviewed by

Acquiring bank risk

What triggers it

A merchant terminated and reported by an acquirer.

What we submit

A documented correction request to the acquirer that placed the listing.

Authorize.net noticeWrong reason code

Wrong reason code

We document why the code does not apply.

Reviewed by

Acquiring bank risk

What triggers it

A reason code that does not match the facts of the termination.

What we submit

Processing and chargeback history that supports the correct code.

Authorize.net noticeMerchant account terminated

Merchant account terminated

We pursue settlement funds and a reason.

Reviewed by

Acquiring bank risk

What triggers it

Risk the acquirer decided it would not carry.

What we submit

The account record and a claim for funds held after termination.

Authorize.net noticeTermination without notice

Termination without notice

The merchant account ended with little warning.

Reviewed by

Merchant account provider or reseller

What triggers it

A termination under the merchant agreement.

What we submit

A request for the stated reason, the funding schedule, and any correction needed.

Chargebacks and fraud

Authorize.net noticeChargeback ratio

Chargeback ratio

We fix the source and represent.

Reviewed by

Chargebacks

What triggers it

Disputes above the level the acquirer and networks accept.

What we submit

Reason code analysis, representment on winnable cases, and the source fix.

Authorize.net noticeCard testing attacks

Card testing attacks

We document the attack and controls.

Reviewed by

Gateway risk and account review

What triggers it

Bursts of small authorizations from rotating cards.

What we submit

The attack timeline and the filters enabled to stop it.

Authorize.net noticeCard network programs

Card network programs

We reduce ratios below thresholds.

Reviewed by

Acquiring bank risk

What triggers it

Ratios that place the account in a network monitoring program.

What we submit

A month by month plan and data showing the ratio falling.

Authorize.net noticeFriendly fraud disputes

Friendly fraud disputes

Real customers dispute real orders.

Reviewed by

Chargebacks

What triggers it

Disputes on orders with delivery on file.

What we submit

Delivery, usage, and customer contact evidence per dispute.

Verification and escalation

Authorize.net noticeKYC and business review

KYC and business review

We align documents.

Reviewed by

Merchant account provider or reseller

What triggers it

Business details that need to be confirmed or updated.

What we submit

Current business documents and ownership records.

Authorize.net noticeBusiness model change review

Business model change review

We document changes for underwriting.

Reviewed by

Acquiring bank risk

What triggers it

Products, prices, or delivery that differ from the application.

What we submit

A disclosure of the change with records that show the new risk.

Authorize.net noticeLegal letter

Legal letter

Attorney-reviewed letters under the merchant agreement.

Reviewed by

Legal

What triggers it

A complete record showing funds held without reason.

What we submit

A letter under the merchant agreement prepared with attorneys.

Authorize.net noticeOwnership change review

Ownership change review

A new owner or principal triggers a review.

Reviewed by

Merchant account provider or reseller

What triggers it

A change in ownership on the merchant account.

What we submit

The ownership documents and new principal details.

?
Not on this list

Your Authorize.net case may not be listed here. We have likely seen it.

We’ve worked far more Authorize.net cases than fit on one page, including rare notices and stacked decisions. Send it over and we’ll work out the path with you.

Authorize.net questions

Authorize.net Reserve and Suspension FAQs

Don’t see your question? Send us your notice and we’ll answer it directly.

Why is Authorize.net holding my funds?

Authorize.net usually is not the party holding your funds, because it is a payment gateway. Authorize.net says your Merchant Service Provider deposits settlement funds, sets processing limits and manages holds and funding periods. Check your merchant statement to find that provider, then ask what review is open and what they need from you.

Who do I contact when my Authorize.net deposits stop?

When Authorize.net deposits stop, contact your Merchant Service Provider first, since it handles funding to your bank account. Authorize.net says it has no view into your provider’s information, so its support can only help with gateway issues like settings or a suspended gateway account. Your provider’s contact details are on your merchant statement.

What does FDS Pending Review mean on Authorize.net?

FDS Pending Review on Authorize.net means a transaction tripped a fraud filter set to "Do not authorize, but hold for review." You have 5 days to approve or decline it in the Merchant Interface, or it expires. A transaction marked FDS Authorized/Pending Review was authorized and held, and you get 30 days to review it.

Why are my Authorize.net transactions held for review?

Authorize.net holds transactions for review when they trip a filter in the Advanced Fraud Detection Suite, such as the Amount, Velocity, AVS or Shipping-Billing Mismatch filters. The filter action you chose decides what happens next. Review held transactions through Transaction Search, and adjust filters that keep catching good customers.

Why was my Authorize.net merchant account terminated?

An Authorize.net merchant account is usually terminated by the acquiring bank behind your provider, often for high chargebacks, fraud, products outside your approved terms or a big change in volume. Ask your provider for the reason in writing. That reason decides how long funds stay locked and whether a MATCH listing could follow.

How long can my merchant provider hold my Authorize.net funds?

The hold length on Authorize.net funds is set by your merchant agreement with your provider and acquiring bank. Authorize.net itself does not set it. Many agreements keep a reserve until the chargeback window on past sales closes. Read the reserve and termination sections of your agreement, then ask your provider for a dated release schedule.

How do I get a merchant reserve on Authorize.net reduced?

A reserve on an Authorize.net account is reduced by the acquirer, so the request goes through your Merchant Service Provider. Acquirers move on exposure, so show your real chargeback ratio, refund speed, delivery times and how much of your past volume is still disputable. A clear, data backed request gets read faster than a complaint.

What is the MATCH list and how long does it last?

The MATCH list is Mastercard’s database of merchants terminated by their acquirer for reasons like excessive chargebacks or fraud, and a listing stays active for 5 years. Only the acquirer that placed it can remove it, usually when it was added in error. If you do not know the acquirer, Mastercard takes inquiries at matchbusinessowner@mastercard.com.

Should I open a new merchant account if my Authorize.net funds are held?

Opening a new merchant account to get around a hold or a termination makes your case harder, because acquirers screen applicants and owners against MATCH. A second account can also pull the same scrutiny. The better path is to answer the open review, settle chargebacks and show the fixes. We do not help anyone evade a closure.

Can someone help me get my Authorize.net funds released?

Yes, a specialist can help you work out who actually holds your Authorize.net funds and build a release request backed by your transaction data. We identify the provider and acquirer, document each held batch and size the request to real exposure. Book a free assessment and we will tell you where you stand before you pay.

What does an Authorize.net funds release service cost?

An Authorize.net funds release service is priced by how hard the case is. A few held batches take less work than a terminated account with a reserve and a possible MATCH listing. We start with a free assessment of your statements and notices, then quote the work plainly before you commit to anything.

Can anyone guarantee my Authorize.net funds will be released?

No one can guarantee your Authorize.net funds will be released, because your provider, its acquiring bank or Authorize.net makes the final decision. Be careful with anyone who promises it. What we commit to is the work: a full review of your case, a documented release request and a straight answer on your chances before you pay.

Who we protect

The Merchants, Brands and Platforms That Trust Us

Some agreed to be named. Most can’t be. Tap a gold-framed face to hear it from them.

Tap any gold-framed face to hear it from them
Start here

Get a Free Assessment of Your Authorize.net Hold

Send us the notice, your processing statements and your chargeback report. We’ll tell you where you stand before you pay anything.

  • A specialist reads your notice before the call
  • You leave with your next step and the grade in writing
  • No fee to talk, no obligation after
Authorize.net noticeGateway suspendedReceived
1The real trigger is in your account
2The team that reviews it
What we foundYour next stepGrade and next step in writing
NoticeWhat we foundYour next step
© 2026 "Basilio Inc", All Rights Reserved.Terms & ConditionsPrivacy PolicyDisclaimerAcceptable Use