When eBay issues MC002, it means they tried to reach you and failed, and your account gets pushed into follow-up review. Sellers usually notice selling activity slows down, listing functions get limited, or account access starts getting interrupted until eBay receives confirmation. This is triggered by seller behavior like ignoring calls, missing verification requests, using contact information that does not match account records, or running account changes that raise identity concerns.
DISCLAIMER
Although we have a high success rate, we DO NOT GUARANTEE reinstatement. Various factors are involved in reinstatement and there will be instances where Amazon will refuse to cooperate. Our services and resources help clients increase their chances of reinstatement, but do not guarantee any outcome.
We require all of our clients to do their own due diligence regarding legitimate supply chain acquisition and other appeal related service activities after being given instructions. We do not sign any forms on behalf of clients.
GOT SUSPENDED?
MC002 – EBAY FOLLOW-UP ON UNSUCCESSFUL PHONE CALL
GOT SUSPENDED?
MC010 – LIMITATION
When eBay issues an MC010 limitation, your account stays open, but key selling functions get restricted, so listings can stop going live and transactions can get interrupted. Sellers usually notice listing limits, selling holds, reduced account capabilities, or requests for additional verification before activity can continue. This is triggered by seller behavior like sudden changes to account details, unusual selling patterns, repeated buyer complaints, or performance issues that increase disputes, late shipments, and cancellations. It can also be triggered when eBay detects activity that looks like account misuse, linked behavior, or inconsistent information tied to billing and identity.
GOT SUSPENDED?
MC010 – LIMITATION
When eBay issues an MC010 limitation, your account stays open, but key selling functions get restricted, so listings can stop going live and transactions can get interrupted. Sellers usually notice listing limits, selling holds, reduced account capabilities, or requests for additional verification before activity can continue. This is triggered by seller behavior like sudden changes to account details, unusual selling patterns, repeated buyer complaints, or performance issues that increase disputes, late shipments, and cancellations. It can also be triggered when eBay detects activity that looks like account misuse, linked behavior, or inconsistent information tied to billing and identity.
GOT SUSPENDED?
MC011 – YOUR EBAY ACCOUNT HAS BEEN RESTRICTED
When eBay issues MC011, the account remains accessible, but selling and listing functions get restricted because eBay is controlling risk on the account. Sellers usually notice blocked listings, limits on selling activity, delayed payouts, or required verification steps before the account can operate normally. This is triggered by seller behavior like repeated policy violations, inconsistent account details, unusual selling patterns, or buyer issues that increase disputes, refunds, and negative feedback. It can also be triggered when eBay detects activity that looks like account misuse, unauthorized access, or linked account behavior.
MC013 – SUSPENSION / RESTRICTION NOTICE (NON-SPECIFIC / EARLY-STAGE)
Moderate to Difficult
GET REINSTATED
GOT SUSPENDED?
MC013 – SUSPENSION / RESTRICTION NOTICE (NON-SPECIFIC / EARLY-STAGE)
When eBay issues MC013, it means your account has entered an early enforcement stage where selling functions can get restricted before eBay provides clear details. Sellers usually notice sudden listing limits, reduced selling activity, or requests for actions that are not fully explained. This is triggered by seller behavior that creates risk history, like repeated policy issues, inconsistent account information, unusual selling spikes, or buyer complaints that increase disputes and refunds.
GOT SUSPENDED?
MC013 – SUSPENSION / RESTRICTION NOTICE (NON-SPECIFIC / EARLY-STAGE)
When eBay issues MC013, it means your account has entered an early enforcement stage where selling functions can get restricted before eBay provides clear details. Sellers usually notice sudden listing limits, reduced selling activity, or requests for actions that are not fully explained. This is triggered by seller behavior that creates risk history, like repeated policy issues, inconsistent account information, unusual selling spikes, or buyer complaints that increase disputes and refunds.
MC013 – SUSPENSION / RESTRICTION NOTICE (NON-SPECIFIC / EARLY-STAGE)
Moderate to Difficult
GET REINSTATED
GOT SUSPENDED?
MC017 – LISTING-LEVEL POLICY NOTICE
When eBay issues MC017, one or more listings get flagged for policy issues, and the account can start accumulating enforcement history even if sales are still active. Sellers usually notice listing removals, warnings on specific items, reduced visibility on affected listings, or repeated policy messages tied to similar products. This is triggered by seller behavior like keyword stuffing, misleading titles, incorrect item specifics, prohibited terms, duplicate listings, or using images and descriptions that do not match the actual item.
GOT SUSPENDED?
MC018 – LISTING REMOVED: ACCEPTED PAYMENTS
When eBay issues MC018 for accepted payments, the listing gets removed because the payment setup on the item does not meet eBay’s requirements. Sellers usually notice the item disappears from search, active listings drop, and attempts to relist get blocked or removed again. This is triggered by seller behavior like using the wrong payment settings, offering payment terms eBay does not allow, mismatching payment methods across listings, or listing in a way that conflicts with managed payments rules.
GOT SUSPENDED?
MC018 – LISTING REMOVED: ACCEPTED PAYMENTS
When eBay issues MC018 for accepted payments, the listing gets removed because the payment setup on the item does not meet eBay’s requirements. Sellers usually notice the item disappears from search, active listings drop, and attempts to relist get blocked or removed again. This is triggered by seller behavior like using the wrong payment settings, offering payment terms eBay does not allow, mismatching payment methods across listings, or listing in a way that conflicts with managed payments rules.
GOT SUSPENDED?
MC018 – LISTING REMOVED: SEARCH AND BROWSE MANIPULATION
When eBay removes a listing for search and browse manipulation, the listing gets pulled because eBay believes you are trying to force visibility through listing tactics. Sellers usually notice sudden removals, repeated takedowns on similar listings, and reduced visibility even after relisting. This is triggered by seller behavior like keyword stuffing, adding irrelevant brand names, misleading titles, incorrect item specifics, duplicate listings, or using variations that are not tied to the actual product.
GOT SUSPENDED?
MC019 – LISTING REMOVED: ITEM IS SIGNIFICANTLY MISREPRESENTED
When eBay issues MC019, the listing gets removed because eBay believes the buyer is not receiving what the listing promised. Sellers usually notice item removals, increased return requests, negative feedback on similar products, and stricter review on future listings in the same category. This is triggered by seller behavior like using incorrect condition labels, inaccurate item specifics, misleading photos, compatibility claims that are not true, or descriptions that overstate what the item includes.
GOT SUSPENDED?
MC019 – LISTING REMOVED: ITEM IS SIGNIFICANTLY MISREPRESENTED
When eBay issues MC019, the listing gets removed because eBay believes the buyer is not receiving what the listing promised. Sellers usually notice item removals, increased return requests, negative feedback on similar products, and stricter review on future listings in the same category. This is triggered by seller behavior like using incorrect condition labels, inaccurate item specifics, misleading photos, compatibility claims that are not true, or descriptions that overstate what the item includes.
GOT SUSPENDED?
MC027 – EBI NOTICE: REGISTRATION ON HOLD – NON PAYMENT
When eBay issues MC027, registration gets placed on hold because eBay records show a non-payment issue tied to fees or billing. Sellers usually notice account access limitations, selling functions interrupted, listings blocked from going live, or actions that require payment before the account can continue. This is triggered by seller behavior like missed fee payments, failed billing methods, chargebacks on eBay fees, or billing information that does not match account records.
MC067 – VERO TAKEDOWN / TRADEMARK VIOLATION (SINGLE OR FIRST-INSTANCE)
Moderate to Difficult
GET REINSTATED
GOT SUSPENDED?
MC067 – VERO TAKEDOWN / TRADEMARK VIOLATION (SINGLE OR FIRST-INSTANCE)
When eBay issues an MC067 VeRO takedown, a rights owner has reported your listing and eBay removes it immediately. Sellers usually notice the listing pulled from search, the item removed from active inventory, and warnings that future violations can affect selling privileges. This is triggered by seller behavior like using trademarked brand names incorrectly, listing products that the rights owner does not allow, using protected images, or sourcing items that cannot be verified as authorized.
GOT SUSPENDED?
MC067 – VERO TAKEDOWN / TRADEMARK VIOLATION (SINGLE OR FIRST-INSTANCE)
When eBay issues an MC067 VeRO takedown, a rights owner has reported your listing and eBay removes it immediately. Sellers usually notice the listing pulled from search, the item removed from active inventory, and warnings that future violations can affect selling privileges. This is triggered by seller behavior like using trademarked brand names incorrectly, listing products that the rights owner does not allow, using protected images, or sourcing items that cannot be verified as authorized.
MC067 – VERO TAKEDOWN / TRADEMARK VIOLATION (SINGLE OR FIRST-INSTANCE)
Moderate to Difficult
GET REINSTATED
GOT SUSPENDED?
MC999 – ACCOUNT WARNING NOTICE
When eBay issues an MC999 warning, the account is still active, but eBay is documenting enforcement history and tracking behavior tied to risk. Sellers usually notice warning messages, specific listing issues repeating, and a higher chance of takedowns or restrictions if similar activity continues. This is triggered by seller behavior like repeated policy violations, misleading listings, poor buyer experience patterns, or actions that create disputes, returns, and negative feedback.
MC183 – ACCOUNT RESTRICTED / SUSPENDED / LIMITED (CONTEXT-DEPENDENT, NON-PERMANENT)
Moderate to Difficult
GET REINSTATED
GOT SUSPENDED?
MC183 – ACCOUNT RESTRICTED / SUSPENDED / LIMITED (CONTEXT-DEPENDENT, NON-PERMANENT)
When eBay issues MC183, the account stays accessible, but selling privileges can get reduced or temporarily suspended depending on what triggered enforcement. Sellers usually notice listing blocks, selling limits, restricted account functions, or required actions before activity can continue. This is triggered by seller behavior like repeated policy violations, buyer complaints that increase returns and disputes, performance issues tied to late shipping and cancellations, or inconsistent account information that raises verification risk
GOT SUSPENDED?
MC183 – ACCOUNT RESTRICTED / SUSPENDED / LIMITED (CONTEXT-DEPENDENT, NON-PERMANENT)
When eBay issues MC183, the account stays accessible, but selling privileges can get reduced or temporarily suspended depending on what triggered enforcement. Sellers usually notice listing blocks, selling limits, restricted account functions, or required actions before activity can continue. This is triggered by seller behavior like repeated policy violations, buyer complaints that increase returns and disputes, performance issues tied to late shipping and cancellations, or inconsistent account information that raises verification risk
MC183 – ACCOUNT RESTRICTED / SUSPENDED / LIMITED (CONTEXT-DEPENDENT, NON-PERMANENT)
Moderate to Difficult
GET REINSTATED
