What you do in the next few days decides whether you get your shop Reinstated.
The suspension notice from Etsy names a category, not the cause. Behind it an intellectual property report, a handmade or reseller flag, a run of buyer cases, or a detail tied your shop to another, and the Trust and Safety reviewer deciding your appeal is reading how your shop reads across Etsy's policy, payments, and risk systems. Answer the category instead of that note and the appeal is closed by default, and the denial stays on the file for the next reviewer. We rebuild that note, assemble the file the desk is grading, and route it to a person who can lift the action.
Shop Reinstatement
Temporary and permanent shop suspensions and account terminations worked back to a human review.
Listing & Policy Recovery
IP and infringement takedowns, handmade and prohibited-item flags, and removed listings turned back on.
Funds Recovery
Payment Account Reserve and held deposits released in parallel, whether or not the shop survives.
As Featured In
Who We Protect
The operators, brands, and firms that trust us
Some agreed to be named. Most cannot be. Here is the part of the roster we are allowed to show.
Tap any gold-framed face to hear it from them
Most of our client roster will never appear on this page.
We work with the agencies, management companies, aggregators, and major brands other firms send their hardest cases to. Some are running eight and nine figures. Nearly all are bound by NDA, so their names stay off the record. That confidentiality is exactly why they choose us. Every engagement is vetted before we take it, and every operator above put their name behind that decision.
Highly vetted. NDA protected. Trusted at the top.A closed shop, a frozen balance, and a window that is closing.
Shop closed
Listings, reviews, and shop access gone, usually a category and nothing more.
Funds frozen
Money held in a Payment Account Reserve and deposits frozen while the review runs.
Window closing
Listings and shop standing decay while the clock runs.
Etsy enforcement is many desks, and each one runs its own workflow.
An automated policy and risk system flags the shop, on an intellectual property report, a handmade or reseller signal, a cluster of buyer cases, a prohibited-item match, or a device or bank detail shared with a suspended shop. A Trust and Safety reviewer then decides the appeal, and they do not re-run your data, they grade your submission against the note the system left. Answer one desk and the others never see it.
Trust and Safety
Marketplace Integrity
Shop Support
Shop Verification
IP & Infringement
Handmade & Policy
Payments & Reserve
Escalations
Answering the notice, not the trigger
Etsy names a category or an IP report. The real flag sits upstream in your sourcing, a listing that reads as mass-produced, or a linked shop.
Over-admission
Etsy reads the appeal as an admission of record. Concede a violation it never alleged and it becomes evidence the next reviewer inherits.
Arguing it is unfair
Reads as a seller who never understood the policy. The fastest denial there is.
A document that fails screening
An invoice that does not reconcile, or a photo set that does not support a handmade claim, closes the appeal on its own.
Etsy does not see your appeal. It sees this.
Behind the notice sits an internal shop record: your policy standing, your verification state, the shops it ties to yours, and a running log of reviewer notes. This is a generalized view of what the desk is grading while your appeal waits in the queue.
Potentially how it looks. This is reconstructed from our research and quantified only from the cases we have handled, not an Etsy-published screen. Real shop records, IDs, names and listings are redacted.
You have seen one of these. We have worked all of them.
Each notice belongs to a different desk and a different process. The wording is deliberately vague. We read the trigger behind it.
Every case is reverse-engineered into the method we built.
We built this. Years of it, one resolved case at a time since 2018.
We mapped how Etsy actually decides, every enforcement type from the notice back to the trigger. More than 10,000 cases feed the grading engine, the document screening, and an enforcement-pattern database, all built in-house, none for sale and none licensed. Your case starts where the last one left off, not from a blank appeal. If another agency tells you they hold the same data or run the same system, they are not telling you the truth. You either build it over 10,000 cases, or you do not have it. We will show you the system itself and how it runs. It is proprietary infrastructure we engineered over those cases, not a wrapper around a public AI model.
We work three layers at once. Your case lives where they overlap.
Most people argue one layer. We line up all three and find the honest middle where your case can actually move.
The goal is to move your file out of the automated queue and in front of a human who can decide. An automated system says no by default, so we build the case into a gray zone, clean enough and framed tightly enough that a reviewer can nudge it forward instead of the reflexive denial, and we hand them a reason to say yes that fits their own policy.
Reconstruct the trigger behind the notice
An IP or infringement takedown is almost always a sourcing and documentation failure, not a proven counterfeit. A permanent suspension is usually a trust or linking pattern, and a handmade or reseller flag is about how your production reads against Etsy's policy. We appeal the trigger, not the label.
Separate what Etsy can prove from what it infers
Risk models act on correlation, not proof. We position the file on the compliant side of that line. We never fabricate an input.
Move the case from the machine to a human
Each type has its own route: a written appeal to the right Trust and Safety standard, a support escalation, an infringement retraction worked with the rights owner. We escalate past the first automated no.
Grade the file before Etsy does
Our case-grading engine scores it against the desk's validation, and every document is screened for metadata. If it will not pass, it does not go out.
The appeals read like they were written from the other side of the desk.
Part of our team has worked inside marketplace enforcement, the Trust and Safety and Marketplace Integrity desks that decide a shop like yours. We reverse-engineered Etsy's internal review workflow and keep a working database of how its enforcement moves by category, which flags escalate and which retract.
No back door, and we do not want one. What we hold is more durable: the machine understood from the inside and turned into tooling, the grading engine that scores the file before submission, the document screening that catches what metadata gives away, and an enforcement database of how a case like yours has actually resolved.
Etsy does not suspend shops one way, so we do not appeal them one way.
Enforcement links across the shop. A single infringement report can pull the whole shop under review, a handmade flag reaches your listings, and a suspension freezes your Payment Account Reserve. We work all of it, the shop, the listings, and the funds.
IP & infringement
Trademark and copyright infringement reports, counterfeit and replica claims, repeat-infringement strikes.
Shop & account suspension
Temporary and permanent shop suspension and account termination.
Handmade & reseller
Handmade policy violations, reseller and mass-produced flags, production-partner disclosure.
Identity & linked shops
Identity and shop verification, tax and VAT reconciliation, and linked or associated shops.
Prohibited & buyer cases
Prohibited and restricted items, item-not-as-described, non-delivery, and stacked buyer cases.
Listings & policy
Removed listings, policy takedowns, and listing reinstatement worked back to a human.
Feedback & reviews
Review and feedback manipulation actions and the patterns that stack into a suspension.
Infringement retractions
Rights-owner reports, trademark and copyright disputes, and retractions worked with the rights owner.
Access & recovery
Shops closed, locked, hacked, or taken over.
Funds & reserve
Payment Account Reserve and held deposit release, run in parallel with the reinstatement.
The professional side
Brand management, contracts and legal letter representation, secondary shops, and account health maintenance.
Every Etsy region
Reinstatement across Etsy regions, where the enforcement logic and rules shift by market.
We grade every shop, from Moderate to a permanent termination.
Moderate one through three, Difficult one through three, and a single Hell Case, the permanent termination, a shop closed with no stated reason and no timeline. Whether it comes back depends on what was actually done. Most permanent terminations are not fraud, they are trust and linking calls, a shop tied to another by device or bank detail, or an identity that does not reconcile, and those are still doable once someone lays it out for a human. Only genuine fraud is the hard no. We will not take your case if we believe we cannot reinstate your shop. Once we take it, we work it until there is no feasible option left.
We price on difficulty, not on how much we think you can pay.
Recoverable cases
- Single-listing takedowns
- Buyer-case issues
- Prohibited-item fixes
- Common policy flags
The ones that end sellers
- Repeat IP and infringement strikes
- Handmade and reseller terminations
- Linked-shop actions
- Full account termination
Scale and protect
- Multi-shop isolation
- Trademark and brand protection
- Ongoing account health maintenance
- Full suite staffing
We defend real businesses.
Consumer protection comes first. Honest operators hurt by a real mistake or a system that misfired get a second chance. People who want to scam a customer, launder money, walk away from accountability there is hard evidence they owe, or push income claims that would not survive the FTC do not, and no fee changes that. Our name is on every case, and the customer on the other side of it is who we protect first.
And the way we work stays clean. We do not fabricate documentation, we do not purchase internal notations, we do not bribe employees, and we do not engage in any malicious activity. What we hold is the enforcement machine understood from the outside and rebuilt into tooling, built on 10,000+ resolved cases and growing.
You do not have to decide anything today except to have us look.
Send the case, the notice, the account, and the history, and we read it the way the desk will. We tell you the trigger we see, the route we would take, and whether we can help. If we can, you know the path and the scope before you commit a dollar. If we cannot, you know that too.