The DHL Fulfillment Network Investigation Service That Finds Your Missing Stock and Raises It With the Right Party.

DHL Fulfillment Network is the ecommerce fulfillment service run by DHL Supply Chain. It stores your goods in DHL fulfillment centers, takes orders from platforms like Shopify, WooCommerce and Temu, picks, packs and ships them through a network of transport partners and handles returns. Stock and orders show in the MySupplyChain dashboard.

DHL Fulfillment Network is a separate service from DHL Express. Fulfillment Network sits under DHL Supply Chain and runs the warehouses, while parcels leave with a carrier that may be a DHL parcel business or another partner. Each side has its own terms and its own claim route, so a lost unit must be raised with the right one.

You check DHL Fulfillment Network inventory in MySupplyChain, the dashboard DHL provides for orders, stock levels, inbound quality and outbound volumes. Compare its counts with your storefront orders, supplier packing lists and carrier tracking. A gap between those records is where missing stock shows up, and each gap needs to be placed at a handover.

Who pays for stock lost inside a DHL fulfillment center depends on your fulfillment agreement. Under US law, a warehouse must use the care a reasonably careful person would, and it can limit its liability through the storage agreement. Read your agreement’s liability terms, valuation method and any inventory tolerance before raising a claim. We check it first.

DHL Express requires all claims to be submitted in writing within 30 days from the date DHL accepted the shipment. Warehouse discrepancies follow the notice period in your fulfillment agreement instead, and other carriers set their own deadlines. Rebuild the count early so each gap reaches the right party before its window closes.

DHL Express limits its liability to 26 Special Drawing Rights per kilogram for air shipments, about US$35 per kilogram, and 8.33 SDR per kilogram for road shipments, unless the shipper bought shipment value protection. Lost profits and other indirect losses are excluded. Light, valuable goods lose the most under weight-based limits.

A DHL claim payout is often lower than the loss because carrier liability is priced by weight unless value was declared and protection was bought. Inside the warehouse, your fulfillment agreement may also cap liability or value goods at cost. The same missing unit can be worth very different amounts depending on which side of the handover it went missing.

A DHL lost inventory claim needs records that show what you sent and where it went. That means your inbound paperwork and packing lists, MySupplyChain stock and order exports, storefront orders, carrier tracking and supplier invoices for value. Never create or edit a record to fill a gap. Send us what you have and we will show what is missing.

A DHL fulfillment investigation service rebuilds your unit count from inbound to delivery, works out whether each loss happened in the warehouse or with the carrier and raises it with the right party under the right terms. We file each gap once, with an indexed file your DHL account team can check. Start with a free assessment.

The cost of a DHL stock investigation depends on how many units, months and handovers are involved and how clean the records are. A gap inside one fulfillment center takes less work than losses spread across several carriers. We start with a free assessment of your exports, then give you a price before any work begins.

No one can guarantee a DHL claim payout, because DHL Supply Chain or the carrier decides each claim under its own terms. Be careful with anyone who promises one. What we commit to is the work: every unit placed at a handover, every documented gap raised once, and a straight answer on what is worth pursuing before you pay.