The Shopee FBS Reconciliation Service That Finds Your Missing Stock and Files the Claims Your Records Prove.

Yes. Under the Singapore Fulfilment by Shopee terms, Shopee is liable for stock lost or damaged while in its possession, up to the Replacement Value of the product. That Replacement Value is the total liability and the seller’s only remedy. Other Shopee markets publish their own terms, so check the version that applies to your shop.

In the Singapore Fulfilment by Shopee terms, Replacement Value is 97 percent of the lowest price you offered for the product on Shopee in the preceding 90 calendar days, after discounts and rebates. That means a deep discount in the last 90 days lowers what Shopee pays for a lost unit, so track your pricing history.

Under the Singapore Fulfilment by Shopee terms, you have three working days from Shopee’s notification to dispute the recorded inbound quantity with supporting evidence. That is a very short window. Check every inbound count the day the notice arrives, with your delivery note, carton count and photos ready to send.

The Singapore Fulfilment by Shopee terms give you seven business days after you collect the products to raise a dispute about missing or unsellable items in a Return from Warehouse. Count and photograph every returned carton as soon as you collect it, because claims raised after that window can be refused.

Shopee can refuse a delivery, accept a reduced quantity or accept extra unlisted products with fees, at its own discretion, when stock arrives unlabeled, damaged or different from the inbound request. Shopee’s recorded count then becomes your stock. Dispute any wrong count quickly, and fix the labeling or packing behind it.

If Shopee pays the Replacement Value for a lost product and later recovers it, the Singapore terms let Shopee set off that payment against other amounts it owes you. Recovered units are added back to your stock. Keep a running record of every paid unit so offsets on your statements make sense.

Under the Singapore terms, unsellable FBS stock below a set value threshold is disposed of by Shopee with a fee, while items at or above the threshold must be collected by you within the stated time or they are treated as abandoned. Watch your unsellable stock reports so higher value items are not lost.

A Shopee FBS claim starts from Shopee’s own recorded count. Against it you need your inbound request, the delivery note quantity, the SKU and variation, carton photos and your invoice references. Each unit you claim should tie to a record. Never create or edit a document to fill a gap.

A Shopee FBS reconciliation service is worth it when the three day and seven day windows are too short for your team to catch every gap. We check inbound counts, warehouse stock and returns against your paperwork every month and raise only what the records prove. Start with a free assessment of your FBS records.

The cost of Shopee FBS reconciliation depends on your markets, SKU count and monthly inbound volume. We start with a free assessment, show you what looks claimable under your market’s terms and then quote the work. The price follows how much there is to reconcile and how hard the gaps are to prove.

No. Shopee makes the final decision on every FBS claim and pays no more than the Replacement Value. Be careful with anyone who promises a payout. What we commit to is the work: every documented gap raised inside its window with the records behind it, and a straight answer on what is worth raising before you pay.