The Wayfair CastleGate Reconciliation Service That Finds Your Missing Inventory and Files What Your Records Prove.

CastleGate is Wayfair’s own logistics network for suppliers, built for big and bulky home goods. It has two parts: CastleGate Forwarding, which moves freight from overseas, and CastleGate Fulfillment, which stores inventory and ships orders to customers. Wayfair says CastleGate runs 15 fulfillment centers across the United States, Canada and the United Kingdom.

CastleGate Forwarding moves freight from the factory to Wayfair’s network, covering drayage and inbound transport, consolidation, ocean freight, insurance and customs clearance. CastleGate Fulfillment handles inventory management and positioning, storage, pick and pack, outbound routing and multichannel orders. Each part leaves its own records, so a missing unit can sit in either one.

Suppliers typically keep ownership of inventory while it sits in CastleGate and pay for storage and fulfillment services on it. That means a unit lost or damaged inside the network is the supplier’s loss until it is raised with Wayfair and settled. Missing units nobody raises simply drop off your balance sheet.

Missing or damaged CastleGate inventory is raised with Wayfair through Partner Home or Wayfair supplier support, one case per incident. Include the purchase order, the receiving record, the unit count and photos of the cartons. Two cases for the same incident, or a case without the PO behind it, slow down the good ones.

CastleGate records what the warehouse actually counted at receiving, which can be lower than your shipment if cartons were short, mislabeled, damaged on arrival or received under the wrong SKU. That recorded count becomes your inventory. Compare it to your packing list and bill of lading for every PO before you accept it.

In a CastleGate damage claim, the key question is whose hands the carton was in when it was damaged. Photos from the dock at receiving point to transit, while damage found later points to storage or handling. Packaging that falls short of Wayfair’s requirements points the damage back at the supplier.

The window for a CastleGate claim depends on the claim type and your supplier agreement, and Wayfair sets it in Partner Home. Older gaps are harder to get reviewed, so reconcile every month and raise the oldest eligible gaps first. Confirm the current window for your account before you file anything.

Yes. CastleGate Multichannel Fulfillment ships orders from your other sales channels out of the same network, so those units move through the same receiving and storage records. Losses on multichannel orders sit in the same inventory you reconcile for Wayfair orders. Track both together so nothing is counted twice or missed.

A CastleGate reconciliation service is worth it when you ship enough bulky inventory through Wayfair that nobody matches every PO, receipt and adjustment by hand. We reconcile PO by PO, build each damage file around custody and raise only what the records support. Start with a free assessment of your CastleGate records.

The cost of CastleGate reconciliation depends on your SKU count, PO volume and how far back the gaps go. We start with a free assessment, show you what looks claimable under your supplier agreement and then quote the work. The price follows how much there is to reconcile and how hard the gaps are to prove.

No. Wayfair makes the final decision on every CastleGate claim. Be careful with anyone who promises a payout. What we commit to is the work: every documented gap raised once, inside its window, with custody and records behind it, and a straight answer on what is worth filing before you pay.