What you do in the next few days decides whether you get your store Reinstated.
The notice from Shopify names a category, not the cause. Behind it a chargeback rate past the threshold, a high-risk or prohibited business signal, an Acceptable Use Policy match, a deceptive or intellectual property report, or a detail that tied your store to another, and the Trust and Safety reviewer deciding your appeal is reading how your store reads across Shopify's Acceptable Use Policy, Payments, and risk systems. Answer the category instead of that note and the appeal is denied by default, and the denial stays on the file for the next reviewer. We rebuild that note, assemble the file the desk is grading, and route it to a person who can lift the action.
Store Reinstatement
Store deactivations, Acceptable Use Policy actions, and account terminations worked back to a human review.
Store & Policy Recovery
Acceptable Use Policy actions, prohibited-business flags, and deceptive and IP reports worked back on.
Funds Recovery
Shopify Payments reserve and held payouts released in parallel, whether or not the store survives.
As Featured In
Who We Protect
The operators, brands, and firms that trust us
Some agreed to be named. Most cannot be. Here is the part of the roster we are allowed to show.
Tap any gold-framed face to hear it from them
Most of our client roster will never appear on this page.
We work with the agencies, management companies, aggregators, and major brands other firms send their hardest cases to. Some are running eight and nine figures. Nearly all are bound by NDA, so their names stay off the record. That confidentiality is exactly why they choose us. Every engagement is vetted before we take it, and every operator above put their name behind that decision.
Highly vetted. NDA protected. Trusted at the top.A closed store, a frozen balance, and a window that is closing.
Store closed
Storefront dark, products and admin access gone, usually a category and nothing more.
Funds frozen
Money held in a Shopify Payments reserve and payouts frozen while the review runs.
Window closing
Store standing and customer trust decay while the clock runs.
Shopify enforcement is many desks, and each one runs its own workflow.
An automated policy and payments-risk system flags the store, on a chargeback rate past the threshold, a high-risk or prohibited business match, an Acceptable Use Policy signal, a deceptive or intellectual property report, or a device or bank detail shared with a terminated store. A Trust and Safety reviewer then decides the appeal, and they do not re-run your data, they grade your submission against the note the system left. Answer one desk and the others never see it.
Trust and Safety
Payments Risk
Acceptable Use Policy
Identity & Verification
IP, DMCA & Rights
Chargebacks & Disputes
Payments & Reserve
Escalations
Answering the notice, not the trigger
Shopify names a category or an Acceptable Use Policy violation. The real flag sits upstream in your business model, your chargeback pattern, or a linked store.
Over-admission
Shopify reads the appeal as an admission of record. Concede a violation it never alleged and it becomes evidence the next reviewer inherits.
Arguing it is unfair
Reads as a merchant who never understood the policy. The fastest denial there is.
A document that fails screening
An invoice or supplier record that does not reconcile, or a business detail that cannot be verified, closes the appeal on its own.
Shopify does not see your appeal. It sees this.
Behind the notice sits an internal merchant record: your policy standing, your Payments risk state, the stores it ties to yours, and a running log of reviewer notes. This is a generalized view of what the desk is grading while your appeal waits in the queue.
Potentially how it looks. This is reconstructed from our research and quantified only from the cases we have handled, not a Shopify-published screen. Real merchant records, IDs, names and stores are redacted.
You have seen one of these. We have worked all of them.
Each notice belongs to a different desk and a different process. The wording is deliberately vague. We read the trigger behind it.
Every case is reverse-engineered into the method we built.
We built this. Years of it, one resolved case at a time since 2018.
We mapped how Shopify actually decides, every enforcement type from the notice back to the trigger. More than 10,000 cases feed the grading engine, the document screening, and an enforcement-pattern database, all built in-house, none for sale and none licensed. Your case starts where the last one left off, not from a blank appeal. If another agency tells you they hold the same data or run the same system, they are not telling you the truth. You either build it over 10,000 cases, or you do not have it. We will show you the system itself and how it runs. It is proprietary infrastructure we engineered over those cases, not a wrapper around a public AI model.
We work three layers at once. Your case lives where they overlap.
Most people argue one layer. We line up all three and find the honest middle where your case can actually move.
The goal is to move your file out of the automated queue and in front of a human who can decide. An automated system says no by default, so we build the case into a gray zone, clean enough and framed tightly enough that a reviewer can nudge it forward instead of the reflexive denial, and we hand them a reason to say yes that fits their own policy.
Reconstruct the trigger behind the notice
An Acceptable Use Policy action is almost always about how your business model reads, not a single product. A Shopify Payments freeze is almost always a chargeback, risk, or verification pattern, and a deactivation is usually a trust or linking call. We appeal the trigger, not the label.
Separate what Shopify can prove from what it infers
Risk models act on correlation, not proof. We position the file on the compliant side of that line. We never fabricate an input.
Move the case from the machine to a human
Each type has its own route: a written appeal to the right Trust and Safety standard, a Payments risk review, a DMCA or IP retraction worked with the rights owner. We escalate past the first automated no.
Grade the file before Shopify does
Our case-grading engine scores it against the desk's validation, and every document is screened for metadata. If it will not pass, it does not go out.
The appeals read like they were written from the other side of the desk.
Part of our team has worked inside marketplace enforcement, the Trust and Safety and Risk desks that decide a store like yours. We reverse-engineered Shopify's internal review workflow and keep a working database of how its enforcement moves by category, which flags escalate and which retract.
No back door, and we do not want one. What we hold is more durable: the machine understood from the inside and turned into tooling, the grading engine that scores the file before submission, the document screening that catches what metadata gives away, and an enforcement database of how a case like yours has actually resolved.
Shopify does not shut stores one way, so we do not appeal them one way.
Enforcement links across the store. A single Acceptable Use Policy action can pull the whole store down, a chargeback pattern can freeze your Payments account, and a deactivation freezes your Shopify Payments reserve. We work all of it, the store, the Payments account, and the funds.
Acceptable Use Policy
Acceptable Use Policy violations, Terms of Service deactivations, and prohibited or high-risk business actions.
Store & account deactivation
Temporary and permanent store deactivations and account terminations.
Shopify Payments holds
Payments reserves, payout holds, and Payments account termination driven by risk or verification.
Chargebacks & disputes
Excessive chargeback and dispute rates, fraud-analysis flags, and representment.
Deceptive & IP
Deceptive or misleading practice reports, DMCA complaints, and trademark and copyright claims.
Identity & verification
Business and identity verification, know-your-customer holds, and bank and payout verification.
Prohibited & high-risk
Prohibited-business flags, high-risk vertical actions, and restricted-goods removals.
Infringement retractions
Rights-owner reports, DMCA and trademark disputes, and retractions worked with the rights owner.
Access & recovery
Stores closed, locked, hacked, or compromised.
Funds & reserve
Shopify Payments reserve and payout release, run in parallel with the reinstatement.
The professional side
Brand management, contracts and legal letter representation, secondary stores, and account health maintenance.
Every Shopify region
Reinstatement across Shopify regions, where the payments and policy rules shift by market.
We grade every store, from Moderate to a permanent termination.
Moderate one through three, Difficult one through three, and a single Hell Case, the permanent termination, a store closed and the Shopify Payments account terminated with no timeline. Whether it comes back depends on what was actually done. Most permanent terminations are not fraud, they are risk and linking calls, a store tied to another by device or bank detail, or an identity that does not reconcile, and those are still doable once someone lays it out for a human. Only genuine fraud is the hard no. We will not take your case if we believe we cannot reinstate your store. Once we take it, we work it until there is no feasible option left.
We price on difficulty, not on how much we think you can pay.
Recoverable cases
- Reserve and payout reviews
- Verification holds
- Single-report takedowns
- Common policy flags
The ones that end merchants
- Common policy and payments flags
- Acceptable Use Policy terminations
- Payments account termination
- Full account termination
Scale and protect
- Multi-store isolation
- Trademark and brand protection
- Ongoing account health maintenance
- Full suite staffing
We defend real businesses.
Consumer protection comes first. Honest operators hurt by a real mistake or a system that misfired get a second chance. People who want to scam a customer, launder money, walk away from accountability there is hard evidence they owe, or push income claims that would not survive the FTC do not, and no fee changes that. Our name is on every case, and the customer on the other side of it is who we protect first.
And the way we work stays clean. We do not fabricate documentation, we do not purchase internal notations, we do not bribe employees, and we do not engage in any malicious activity. What we hold is the enforcement machine understood from the outside and rebuilt into tooling, built on 10,000+ resolved cases and growing.
You do not have to decide anything today except to have us look.
Send the case, the notice, the account, and the history, and we read it the way the desk will. We tell you the trigger we see, the route we would take, and whether we can help. If we can, you know the path and the scope before you commit a dollar. If we cannot, you know that too.