The TikTok Shop Appeal Service Agency That Reinstates the Shops Other Reinstatement Agencies Give Up On.

If TikTok Shop suspended or deactivated your shop, every day it stays down costs you sales and keeps your settlements frozen. Each violation record also has its own 30 day window to appeal. We go through your whole shop, find what actually caused the points and write the Corrective Action Plan TikTok Shop needs to see. Start with a free assessment and know where you stand before you pay.

97%Peak reinstatement rate
10,000+Cases resolved
145+Platforms covered
Free assessment before you pay anythingViolation appeals filed inside the Seller Center windowAttorney-reviewed letters under the Seller terms when needed
Your Seller Center, step by stepOpen the screen you are stuck on
Seller CenterHome / Violation records
Violation record
Late dispatch, Tier 1Points deducted
Reviewed by Shop governance and policy review

Violation points

How we work it

Appeal wrong points inside the window, fix the valid ones, and submit a Corrective Action Plan.

What we pull first
Case grade ModerateSend us this case →
Note

Open the Seller Center screen where the problem shows. We will show you which team reviews it and what it needs.

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What we recover on TikTok Shop

Get Your TikTok Shop Back and Your Funds Released

TikTok Shop penalties stack. One suspension can freeze your products, cut your LIVE and video reach and defer your settlements. We work all of it at once.

TikTok Shop · Account Health
BeforeDeactivated
SellingBlocked
Violation pointsAbove limit
Appeal statusRejected once
8Account health
Misleading claimsOpen
Restricted productOpen
Trademark reportOpen
Late dispatchAt risk
AfterActive
SellingRestored
Violation pointsCleared
Appeal statusApproved
88Account health
Misleading claimsResolved
Restricted productRemoved
Trademark reportRetracted
Late dispatchOn target

What changesThe shop live again, with every violation behind the deactivation answered in one Corrective Action Plan.

TikTok Shop · Manage Products
Before214 not live
Delisted products37
Listing creationBlocked
LIVE and video taggingSuspended
All 1,208Live 994Frozen 214
ProductProduct IDStatus
Collagen gummiesFailed
Posture correctorFrozen
LED face maskFrozen
Phone case, 2 packFailed
Hair clips setLive
AfterCatalog live
Delisted products0
Listing creationOpen
LIVE and video taggingRestored
All 1,208Live 1,208Frozen 0
ProductProduct IDStatus
Collagen gummiesLive
Posture correctorLive
LED face maskLive
Phone case, 2 packLive
Hair clips setLive

What changesEach delisted or frozen product worked on its own reason, from a claim rewrite to a document upload, until the catalog and tagging are back.

TikTok Shop · Finance, Settlements
BeforeDeferred and frozen
SettlementDeferred
WithdrawalsSuspended
Payment freezeActive
Unsettled balanceFrozen
Settlement, current periodDeferred
Settlement, last monthFrozen
Pending withdrawalSuspended
AfterSettled
SettlementStandard
WithdrawalsAllowed
Payment freezeLifted
Unsettled balanceReleased
Settlement, current periodSettled
Settlement, last monthSettled
Pending withdrawalPaid

What changesDeferred order income settled and withdrawals reopened once the shop clears, with returns reserves left where they belong.

Drag the handle to compare. Illustrative figures.
Who reviews your appeal

Who at TikTok Shop Reviews Your Appeal

Violation points can come from six different TikTok Shop teams, and each one checks for something different. Our people have sat on the other side of these reviews. Tap a team to see what it wants from you.

Pin a team to the LIVE roomTap a team in the showcase
Your shopLIVE6 teams watching

Governance points history pulled

Listings claim in image 2

Fulfillment late dispatch week 3

1
Pinned teamShop governance and policy review
Showcase6
What this team does

Issues violation records, deducts points from the Account Health Rating, and reviews appeals submitted in Seller Center.

What this team needs to see

A Corrective Action Plan showing the violation is understood, corrected, and controlled.

How we answer it

We answer each violation record separately and write the plan to the exact policy on it.

Teams in the showcase
Note

Every point on your rating was issued by one of these six teams. Pin each one the way you would pin a product in a LIVE session.

Your violation notice

What Your TikTok Shop Violation Notice Means

The violation record tells you what TikTok Shop flagged. It rarely tells you why. Pick the notice that matches yours and see what sets it off, what TikTok Shop can prove and what it’s only assuming.

?
Product and listing violation

Product policy

Reviewed by Product and listing review

Typical grade: Moderate

What sets it off

  • A listing that breaks a product or listing rule
  • Repeat violations on similar SKUs
  • Missing or failed documents

What they can prove

  • The listing as submitted
  • The rule cited and the points added

What they infer

  • That the rest of the catalog has the same problem

How we work it

  1. 1Audit every listing in the category
  2. 2Fix or remove what breaks the rule
  3. 3Appeal the calls that are wrong
  4. 4Show the listing review now in place
Points add up across the catalog, so we fix the whole catalog.
Misleading product claims

Misleading claims

Reviewed by Product and listing review

Typical grade: Difficult

What sets it off

  • Health, weight loss, or result claims
  • Before and after or medical wording

What they can prove

  • The claim text and images
  • The creator videos that repeat it

What they infer

  • That customers were misled

How we work it

  1. 1Find every claim in listings and videos
  2. 2Rewrite to what can be supported
  3. 3Brief creators on allowed claims
  4. 4Appeal with the corrected listings
The claim lives in the listing and in every creator video. We clean up both.
Fulfillment performance

Late dispatch

Reviewed by Fulfillment performance

Typical grade: Moderate

What sets it off

  • Late dispatch above target
  • Seller fault cancellations

What they can prove

  • Each late or cancelled order
  • The week the rate crossed the line

What they infer

  • That the cause is still running

How we work it

  1. 1Trace each late order to a cause
  2. 2Fix the stock sync or carrier issue
  3. 3Show completed fixes with dates
  4. 4Appeal with the order data
Performance cases are the most recoverable when the root cause comes from your own orders.
SEC
Intellectual property infringement

IP report

Reviewed by Intellectual Property Protection Center

Typical grade: Difficult

What sets it off

  • A trademark, copyright, or counterfeit report from a rights owner
  • A test purchase or customer complaint

What they can prove

  • The report and the rights owner
  • The listing content at the time

What they infer

  • That the claim is valid unless retracted

How we work it

  1. 1Check whether the claim covers your product
  2. 2Request a retraction from the rights owner
  3. 3Correct the listing where needed
  4. 4Counter notice only on solid ground
The fastest way to clear an IP report is usually a retraction.
$HELD
Deferred settlement

Settlement hold

Reviewed by Seller Center finance and verification

Typical grade: Moderate

What sets it off

  • The shop is under review
  • Chargebacks or disputes rising

What they can prove

  • The balance and orders held
  • The dispute record

What they infer

  • That refunds or penalties may follow

How we work it

  1. 1Identify the review behind the hold
  2. 2Separate settled orders from disputed
  3. 3Clear the shop side first
  4. 4Request release through finance
Funds follow the shop. We clear the shop and the settlement moves.
STRIKE
LIVE and video content violation

Creator content

Reviewed by Content moderation for LIVE and video

Typical grade: Difficult

What sets it off

  • A LIVE or video that breaks content rules
  • Creator claims tied to your products

What they can prove

  • The video or LIVE replay
  • The product tagged

What they infer

  • That the shop is responsible for the claim

How we work it

  1. 1Pull each flagged video and LIVE
  2. 2Separate your content from the creator's
  3. 3Remove or correct what breaks the rules
  4. 4Appeal with the split shown
Joint penalties hit shop and creator together. We show which side owns the content.
Related shop enforcement

Related shop

Reviewed by Shop governance and policy review

Typical grade: Hell 1 to 2

What sets it off

  • A shared legal representative, bank, or device
  • A link to a deactivated shop

What they can prove

  • The shared identifier
  • When it was last used

What they infer

  • Common control
  • An attempt to get around an earlier decision

How we work it

  1. 1Map every identifier on the shop
  2. 2Isolate the one that creates the link
  3. 3Prove what is independent
  4. 4Appeal with the map attached
Related shop cases are won with a map, not an apology.
Your appeal windows

Which TikTok Shop Violations to Appeal First

You get 30 calendar days from the day a violation is issued to appeal it in Seller Center. Points you leave alone stay on your Account Health Rating. Set your days and see which deadline hits first.

The 30 day appeal plannerSet the days and mark the wrong ones
Your violation recordsIllustrative points
Late dispatchTier 1 6 pts
Misleading claim in a creator videoTier 2 12 pts
Listing claim tied to the videoTier 2 12 pts
Seller fault cancellationTier 1 6 pts
Appeal order, closest deadline first
Rating if the wrong points come off
50100150

Note

Each record has its own 30 calendar day window. Set how long ago each one landed and mark the ones that were issued wrong.

How TikTok Shop sees your shop

How TikTok Shop Decides Whether to Reinstate Your Shop

TikTok Shop doesn’t read your appeal on its own. It reads it against your whole shop: your Account Health Rating, every violation record, your fulfillment numbers, any linked shops and every appeal you’ve sent before. We write yours to answer what TikTok Shop is actually weighing.

!

Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not a TikTok Shop screen or tool. Names, IDs, and records are invented or redacted.

Shop governance recordShop ID Seller Center USShop tier Open investigation
Shop deactivated. Account Health Rating at zero. Corrective Action Plan under review.
Annotated: repeat misleading claims on wellness listings. Do not restore without a listing audit.

Shop summary

Violations and performance

Every violation takes points off your Account Health Rating. At 150, 100 and 50 points you lose more of the shop. At zero the shop is deactivated.

Identity

Standing

Finance

Shop profileManage ProductsFinanceAdd note
AccountBusiness licenseBank accountLegal rep IDPhoneEmailDeviceNetworkCreator handleWarehouse
This shopDeactivated234522
Shop 02Deactivated
Creator 03Restricted
Shop 04Active
Creator 05Active
Shop 06Fraud flag
Shop 07Active
Shop 08Active

Showing 8 of 44 related records. Joint penalties follow shared identifiers between shops and creators, so we map every one.

SearchShow 10 entries
ViolationSourcePointsAppeal
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Violation points added, weeklyWithin targetBreachThreshold

W1W2W3W4W5W6W7W8

The line marks where we see enforcement step up, not a published TikTok Shop threshold.

SearchShow 10 entries
PeriodStatusReasonAmount
Showing 1 to 6 of 18 entries123...Next
SearchShow 10 entries
ActionLast30 dayLifetime
Showing 1 to 10 of 1,352 entries123...Next
SearchShow 10 entries
CaseStatusQueueUpdated
Showing 1 to 5 of 88 entries123...Next
SearchShow 10 entries
WhenBrowser, OSDevice IDNetworkTime zoneLocation
Showing 1 to 6 of 731 entries123...Next
How the team reads itTap any line in the record

Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.

Step by step

How to Get a Suspended TikTok Shop Reinstated

Step through the Seller Center appeal form the way your appeal moves through it. Below is how we work your case, start to finish.

Build the appeal, field by fieldStep through the form
Seller Center

Appeal a violation

30 days to appeal
Waiting on step 1
Waiting on step 2
Waiting on step 3
Waiting on step 4
Waiting on step 5
Note

Start with the record itself. Read every violation record in Seller Center and note the day it was issued, because the 30 day window starts there.

How we work your case

The same sequence, written out so you can follow it yourself.

  1. 01

    We read every violation record

    Your notice, every violation record, your Account Health Rating, past appeals and the products, videos and orders behind them. Nothing gets written until we see the full picture.

    Violation recordsAccount Health RatingPrior appealsContent and order links
  2. 02

    We trace each point to its source

    Each point traces back to a product, a creator video, an order or a report. We find the pattern the valid ones share and make sure it holds up when a reviewer starts asking questions.

    Points historySource per recordShared patternAppeal deadlines
  3. 03

    We grade the case before you pay

    You’ll know how hard your case is and which records can realistically come off. If we can’t help, we tell you before you pay.

    Case gradeRecords to appealDocuments still neededWorking timeline range
  4. 04

    We write the Corrective Action Plan

    Appeals on the points that were issued wrong, and a Corrective Action Plan for the valid ones with proof behind every point. A second specialist reviews it before it’s filed.

    Corrective Action PlanViolation appealsExhibit indexQuality review
  5. 05

    We follow every record to a decision

    We file in Seller Center and read every decision for what it says is missing. If it’s denied, we rebuild from the denial reason. We never resend the same appeal.

    Submission logDecision analysisSecond appealsSettlement request
If your appeal is denied

Each rung adds evidence or authority. We climb only as far as the case needs.

Rung 1

First violation appeal

Filed in Seller Center within 30 calendar days of the violation, with evidence and a Corrective Action Plan. Most points that can come off are decided here.

Most recoverable points are decided here, so the first appeal carries the most work.
Rung 2

Second appeal

If the first appeal is denied, the next window is shorter. We only file again when we can answer the denial reason with stronger proof.

We only file it when we can add something real to the record.
Rung 3

IP retraction

For a report filed through the Intellectual Property Protection Center, we ask the rights owner to retract it while the appeal runs.

A retraction can remove the record faster than an appeal.
Rung 4

Settlement track

Your withheld funds go through Seller Center finance support on their own track from day one, tied to clearing what TikTok Shop says you owe.

We keep your funds on their own path from day one.
Rung 5

Pre-escalation notice

When a case is stuck and the facts are on your side, an attorney-reviewed notice under the TikTok Shop seller terms puts the dispute on record. We only use it when the case calls for it.

The last rung. An attorney-reviewed notice, used only when the case calls for it.
Stuck

Struggling to get it back on your own?

Book a call and we’ll map out your next move.

Your case

Check Where Your TikTok Shop Case Stands

Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.

  1. 1What did you receive
  2. 2Where does it stand
  3. 3What applies
  4. 4What you have

What did TikTok Shop send you

Where does the case stand today

Tick everything that applies

Which of these can you get

Preliminary gradeModerate
Team that reviews it
What they check
How we work it
Still missing

A first look from four answers. The real grade comes after your free assessment.

Your case file

TikTok Shop case, draft

NoticeNot chosen yet
StatusNot chosen yet
Risk signalsNone ticked
DocumentsNot checked yet
GOT SUSPENDED?UnmatchedMatched
Matched case
97%Peak reinstatement rate
Drag to rotate
Why the hard cases come here

We are the ones sellers come to when every other agency and law firm has already failed.

Most sellers find us after their appeals were denied and another agency already tried. A denied appeal stays on the shop’s record, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.

How hard is your case

Know How Hard Your Case Is Before You Pay

Toggle what’s true for your shop and watch the grade change. The more damage on the shop, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.

Risk signals
MODModerate
Moderate
What the team sees
How we work it

Moderate

Points on a shop still above the first milestone. We fix the cause and appeal the wrong records inside 30 days.

Difficult

Product or IP records that need documents or a retraction. A catalog audit, the right category documents and a retraction request.

Hell 1

A denied appeal, or points from creators the shop doesn’t control yet. New proof for the second window and a rewritten creator brief.

Hell 2

LIVE or video features restricted over content violations. We trace the session, tighten host rules and appeal the records behind it.

Hell 3

A rating at zero with authenticity questions on file. We rebuild the full points history and an invoice chain a reviewer can verify.

Hell 4

Linked to other shops or creators and carrying their penalties. We map every link, show what’s independent, then write one Corrective Action Plan.

Hell 5

Points past their appeal window and funds withheld. A Corrective Action Plan for the rest, with the settlement track running alongside.

Hell 6

Past a human path. We tell you before you pay.

Hell 7

No real option left. We tell you before you pay.

What you get

What’s Included in Your TikTok Shop Appeal

Everything we file in Seller Center, every decision TikTok Shop sends back and a plan to keep it from happening again.

Open the case packetOpen a file
Case packet

Illustrative contents

Exhibit 01

Corrective Action Plan

What happened, what you fixed and how you’ll prevent it, written to the policy on each violation record.

We acknowledge the violation record issued for our serum listing. The claim in a creator video went beyond what the product page supports, and the record was correct.

An affiliate creator added results language that was not in our brief. Our approval step checked the product tag, not the spoken claims.

The video was removed, the listing claims were rewritten, and all active creators were re-briefed. Exhibits 1 to 4 show each change with dates.

Every creator video is checked against an approved claims list before it goes live, and Account Health is reviewed weekly by a named owner.

Exhibits attached1Listing before and after2Video removal confirmation3Creator re-brief record4Weekly health review sheet
Exhibit 02

Violation appeals

An appeal for every record that should come off, filed inside its window.

RecordPolicyRoute
Listing claimsProduct contentAppeal with CAP
Creator videoAffiliate contentAppeal, video removed
Late dispatchFulfillmentAccepted, fix logged
Exhibit 03

Points history map

Every violation record traced to the product, creator video, order or report behind it.

Record 1Product listing
Record 2Affiliate creator
Record 3Carrier handoff
Record 4Customer report
Exhibit 04

Creator brief and claims policy

An approved claims list and a sign-off step that keep creator videos and LIVE sessions inside policy.

Approved claims

Hydrating serum, 30 ml

Suitable for daily use

Never say

Clinically proven results

Cures or treats skin conditions

Exhibit 05

Submission log

What we filed, when we filed it and every decision TikTok Shop sent back.

Day 2Appeal filed, record 1Submitted
Day 2Appeal filed, record 2Submitted
Day 3Settlement request, finance supportOpen
Day 9Decision received, record 1Logged
Note

The Corrective Action Plan leads the packet. Everything behind it is evidence that the plan is real.

01

Corrective Action Plan

What happened, what you fixed and how you’ll prevent it, written to the policy on each violation record.

02

Violation appeals

An appeal for every record that should come off, filed inside its window.

03

Points history map

Every violation record traced to the product, creator video, order or report behind it.

04

Creator brief and claims policy

An approved claims list and a sign-off step that keep creator videos and LIVE sessions inside policy.

05

Submission log

What we filed, when we filed it and every decision TikTok Shop sent back.

Inside the packet

What Goes Into a Strong TikTok Shop Corrective Action Plan

TikTok Shop wants to see the cause, the fix and the proof behind both. Tap a document to see an example.

TikTok Shop reference

TikTok Shop Suspension Types and Who Reviews Them

Pick a category, then open any case to see who reviews it, what sets it off and what we send.

Who reviews TikTok Shop cases

S

Shop governance and policy review

Issues violation records, deducts points from the Account Health Rating, and reviews appeals submitted in Seller Center.

A Corrective Action Plan showing the violation is understood, corrected, and controlled.

Violation tierPoints historyRepeat violationsCorrective Action Plan quality
P

Product and listing review

Reviews products for prohibited and restricted items, misleading claims, and listing quality.

Listings corrected at the source and the documents that category requires.

Product categoryClaims in title and imagesQualification documentsPrior takedowns
C

Content moderation for LIVE and video

Reviews shoppable videos and LIVE sessions, including claims made by creators promoting your products.

Evidence the content has been removed or corrected and that creator briefs now control claims.

Claims made on cameraProduct tag accuracyCreator historyCommunity Guidelines
I

Intellectual Property Protection Center

Receives trademark and copyright reports from registered rights owners and removes the products named.

A retraction from the rights owner, or proof the report does not apply.

Rights owner registrationProduct contentInvoice chainRepeat reports
F

Fulfillment performance

Measures dispatch, cancellation, and delivery metrics that feed shop performance and points.

The operational cause of the metric fixed, with data showing recovery.

Late dispatch rateSeller fault cancellationsValid trackingDelivery times
S

Seller Center finance and verification

Handles settlement holds, payment freezes, withdrawal suspensions, and identity and business verification.

Consistent ownership records and liabilities resolved or covered.

Open liabilitiesVerification statusBank ownershipRefund exposure

Shop suspension

TikTok Shop noticeShop deactivation

Shop deactivation

We rebuild the full points history and appeal every record that should come off.

Reviewed by

Shop governance and policy review

What triggers it

An Account Health Rating that reached zero.

What we submit

The full points history, appeals on wrong records, and a Corrective Action Plan.

TikTok Shop noticeJoint penalties on linked shop and creator

Joint penalties on linked shop and creator

We separate the shop from the creator conduct that triggered the link.

Reviewed by

Shop governance and policy review

What triggers it

A creator's conduct linked to the shop.

What we submit

The separation between the shop and the creator conduct.

TikTok Shop noticeRelated shop

Related shop

We map the detail linking shops and prove what is independent.

Reviewed by

Shop governance and policy review

What triggers it

Shared details with another shop under enforcement.

What we submit

An identifier map and proof of what is independent.

TikTok Shop noticeLIVE shopping suspension

LIVE shopping suspension

We trace the session behind the penalty and fix the brief and host controls.

Reviewed by

Content moderation for LIVE and video

What triggers it

A LIVE session that broke content or claims rules.

What we submit

The session traced, and the fixed brief and host controls.

TikTok Shop noticeLoss of product tagging

Loss of product tagging

We answer the content violations behind it and restore tagging access.

Reviewed by

Content moderation for LIVE and video

What triggers it

Content violations on shoppable videos.

What we submit

Answers to each violation and a request to restore tagging.

TikTok Shop noticeDeactivation after verification recheck

Deactivation after verification recheck

The shop passed verification once and then failed a recheck.

Reviewed by

Seller Center finance and verification

What triggers it

Documents that no longer match the shop details.

What we submit

Current documents matched to one entity and legal representative.

Products and listings

TikTok Shop noticeProduct delisting

Product delisting

We correct the listing and audit the catalog for the same issue.

Reviewed by

Product and listing review

What triggers it

A product that breached a listing policy.

What we submit

The corrected listing and a catalog audit for the same issue.

TikTok Shop noticeListing freeze or creation block

Listing freeze or creation block

We resolve the violations that triggered the block and request restoration.

Reviewed by

Product and listing review

What triggers it

Violations that triggered a block on new listings.

What we submit

The resolved violations and a restoration request.

TikTok Shop noticeRestricted or prohibited product

Restricted or prohibited product

We supply category qualifications or remove the product and show the catalog is clean.

Reviewed by

Product and listing review

What triggers it

A product in a restricted or prohibited category.

What we submit

Category qualifications, or proof the product is removed and the catalog is clean.

TikTok Shop noticeMisleading claims

Misleading claims

We rewrite claims to what the product can support.

Reviewed by

Product and listing review

What triggers it

Claims in titles, images, or videos the product cannot support.

What we submit

Rewritten claims the product can support.

TikTok Shop noticeProduct certification request

Product certification request

A category asks for test reports or certificates before listing.

Reviewed by

Product and listing review

What triggers it

A regulated category with no document on file.

What we submit

The required report or certificate, matched to the product.

Affiliate and creator

TikTok Shop noticeAffiliate program suspension, seller side

Affiliate program suspension, seller side

We fix the creator briefs and sample terms that produced the violation.

Reviewed by

Content moderation for LIVE and video

What triggers it

Creator content that produced a violation for the shop.

What we submit

Fixed creator briefs and sample terms.

TikTok Shop noticeAffiliate program suspension, creator side

Affiliate program suspension, creator side

We document the creator's corrected content and compliance going forward.

Reviewed by

Content moderation for LIVE and video

What triggers it

A creator's content that broke affiliate rules.

What we submit

The corrected content and compliance going forward.

TikTok Shop noticeCreator monetization suspension

Creator monetization suspension

We address the conduct behind it and request commission release.

Reviewed by

Content moderation for LIVE and video

What triggers it

Creator conduct that removed commission eligibility.

What we submit

The conduct addressed and a commission release request.

TikTok Shop noticeSample fraud flag

Sample fraud flag

Free samples sent to creators who never post.

Reviewed by

Shop governance and policy review

What triggers it

Sample orders with no linked content.

What we submit

The sample records, creator agreements, and the tightened sample process.

Authenticity and IP

TikTok Shop noticeTrademark report

Trademark report

We pursue the rights owner retraction and correct any use of the mark.

Reviewed by

Intellectual Property Protection Center

What triggers it

A rights owner report on use of a mark.

What we submit

A retraction request and corrected use of the mark.

TikTok Shop noticeCopyright report

Copyright report

We replace contested content and document ownership.

Reviewed by

Intellectual Property Protection Center

What triggers it

Content claimed by another owner.

What we submit

Replacement content and proof of ownership.

TikTok Shop noticeCounterfeit report

Counterfeit report

We assemble an invoice chain and supplier authorization the reviewer can verify.

Reviewed by

Intellectual Property Protection Center

What triggers it

A claim that goods are not genuine.

What we submit

An invoice chain and supplier authorization the reviewer can verify.

TikTok Shop noticeBrand authorization missing

Brand authorization missing

A branded product with no authorization on file.

Reviewed by

Intellectual Property Protection Center

What triggers it

A brand listing from a seller who is not the brand owner.

What we submit

The authorization chain or invoices from the brand.

Performance and reach

TikTok Shop noticeLate dispatch

Late dispatch

We tie late orders to a warehouse or carrier cause and show the fix.

Reviewed by

Fulfillment performance

What triggers it

Orders shipped after the dispatch deadline.

What we submit

The warehouse or carrier cause and the fix with data.

TikTok Shop noticeSeller fault cancellations

Seller fault cancellations

We fix inventory sync and show the rate recovering.

Reviewed by

Fulfillment performance

What triggers it

Orders cancelled for seller side reasons.

What we submit

The inventory sync fix and the rate recovering.

TikTok Shop noticeTraffic reduction to listings, LIVE, or video

Traffic reduction to listings, LIVE, or video

We clear the violations behind the reduction and restore reach.

Reviewed by

Shop governance and policy review

What triggers it

Violations that reduced reach.

What we submit

The cleared violations and a restoration request.

TikTok Shop noticeRemoval from campaigns and programs

Removal from campaigns and programs

We restore eligibility once the rating and records are clean.

Reviewed by

Shop governance and policy review

What triggers it

A rating or record below program eligibility.

What we submit

A clean rating and records with an eligibility request.

TikTok Shop noticeNegative review rate rising

Negative review rate rising

Low ratings concentrate on a few products.

Reviewed by

Fulfillment performance

What triggers it

Ratings and complaints tied to specific SKUs.

What we submit

The product or listing fix at the source.

Funds and verification

TikTok Shop noticeDeferred settlement

Deferred settlement

We resolve the risk behind the delay and request normal settlement timing.

Reviewed by

Seller Center finance and verification

What triggers it

Risk that delays settlement timing.

What we submit

The risk resolved and a request for normal timing.

TikTok Shop noticePayment freeze

Payment freeze

We raise the freeze on its own track tied to resolved liability.

Reviewed by

Seller Center finance and verification

What triggers it

Funds frozen against open liability.

What we submit

A separate request tied to resolved liability.

TikTok Shop noticeWithdrawal suspension

Withdrawal suspension

We clear the verification or compliance issue blocking withdrawals.

Reviewed by

Seller Center finance and verification

What triggers it

A verification or compliance issue blocking withdrawals.

What we submit

The cleared issue and matching records.

TikTok Shop noticeIdentity and business verification

Identity and business verification

We audit every document for mismatches before resubmission.

Reviewed by

Seller Center finance and verification

What triggers it

Documents that do not match each other.

What we submit

An audited document set with every mismatch fixed.

TikTok Shop noticeBank account change hold

Bank account change hold

The payout account changed and withdrawals paused.

Reviewed by

Seller Center finance and verification

What triggers it

New bank details on a shop with a balance.

What we submit

Proof the account belongs to the verified entity.

?
Something else

Your TikTok Shop case may not be listed here. We have likely seen it.

We’ve handled far more TikTok Shop case types than fit on one page, including rare notices and stacked violations. Send us your notice and we’ll work out the path with you.

TikTok Shop suspension questions

TikTok Shop Account Suspension FAQs

Don’t see your question? Send us your notice and we’ll answer it directly.

Why was my TikTok Shop suspended?

TikTok Shop suspends or deactivates a shop when violation records pile up against its policies, such as prohibited or restricted products, misleading claims, late dispatch, intellectual property reports or problems with related shops. Each violation is listed under Violation Records on the Shop Health page in Seller Center. Start there and match each record to the product, video or order behind it.

How do I appeal a TikTok Shop violation?

You appeal a TikTok Shop violation in Seller Center by going to the Shop Health page, then Violation Records, then View and Appeal, then Appeal. Give a clear explanation of why the enforcement was a mistake and attach supporting documents, images or videos. A successful appeal removes the enforcement and restores the privileges you lost.

How long do I have to appeal a TikTok Shop violation?

You have 30 calendar days after TikTok Shop sends the violation notification to file your first appeal. If that appeal is denied, you get a second appeal within 15 calendar days after the decision is sent. Miss both windows and the enforcement stays on your shop, so track the date on every record.

Can I appeal again if TikTok Shop denies my appeal?

Yes, TikTok Shop allows one second appeal, filed within 15 calendar days after the first decision is sent. It only helps if it answers the reason for the denial with stronger proof. If the second appeal fails, TikTok Shop keeps the enforcement and the loss of privileges in place. Get a free assessment before you use it.

How long does TikTok Shop reinstatement take?

TikTok Shop reinstatement can take days for a single wrongly issued violation and much longer when a shop is deactivated or tied to several records. Each record has its own appeal and decision, so a shop with many violations moves one record at a time. File complete appeals inside each window to avoid losing time.

What should I include in a TikTok Shop appeal?

A TikTok Shop appeal should include a clear explanation of why the enforcement action was taken in error, backed by supporting documents, images or videos. Useful proof includes supplier invoices, product certificates, shipping and tracking records or a rights owner’s authorization. Answer the exact policy on the violation record, and fix the listing or content before you file.

What happens to my money when TikTok Shop suspends my shop?

When TikTok Shop suspends or deactivates a shop, settlements and withdrawals can be held while violations and any amounts owed are reviewed. Clearing wrongly issued records through appeals is often the fastest way back to your locked money. Keep order, delivery and refund records together for the review. We fight to get it released.

Can a creator’s video get my TikTok Shop penalized?

Yes, claims an affiliate creator makes about your product in a shoppable video or LIVE session can lead to violations tied to that product. Remove or correct the content, fix your product page and give every creator an approved list of claims they can make. Appeal any record that was issued in error within 30 days.

Can I open a new TikTok Shop if mine is deactivated?

Opening a new TikTok Shop to get around a deactivation is risky, because related shops can be flagged and acted on together. A new shop tied to a deactivated one can lose its own products and settlements. The safer route is to appeal the violation records on the original shop within their deadlines and fix what caused them.

Is it worth hiring a TikTok Shop appeal service?

Hiring a TikTok Shop appeal service makes sense when violations are stacking, a first appeal was already denied or settlements are locked. A good service traces each record to its cause, appeals the ones issued in error and files inside every deadline. Start with a free assessment so you know how hard your case is before you pay.

How much does a TikTok Shop reinstatement service cost?

The cost of TikTok Shop reinstatement depends on how hard the case is. A few product records on an active shop take less work than a deactivated shop with related shops and denied appeals. We start with a free assessment, then quote a price based on the work your case actually needs.

Can anyone guarantee TikTok Shop reinstatement?

No. TikTok Shop makes the final decision on every appeal, so no one can promise reinstatement, and you should be careful with anyone who does. What we commit to is the work: we build each appeal on real proof and file it inside its window. You also get a straight answer on your chances before you pay.

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The Sellers and Brands That Trust Us

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Get a Free Assessment of Your TikTok Shop Suspension

Send us your violation records. We’ll tell you where you stand before you pay anything.

  • A case specialist reads your notice before the call
  • You leave with your next step and the grade in writing
  • No fee to talk, no obligation after
TikTok Shop noticeViolation pointsReceived
1The real trigger is here, not in the label
2This team reviews it
Our assessmentNext step setGrade and next step in writing
NoticeOur assessmentYour next step
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