The Sitejabber Review Removal Service That Takes Down the Reviews Other Agencies Can’t.
Sitejabber is now SmartCustomer, and your reviews, star average and history moved with it. The platform now asks reviewers for proof of purchase and checks for AI-written content, so your order records decide most disputes. We match every review to your orders, flag the ones that break the review integrity guidelines and reply to the real ones. Start with a free assessment and know where you stand before you pay.
My sister ordered the Harbor sofa here and it never came. Someone should shut these people down for good.
Whether the reviewer’s name, email, or order number matches a real order with you.
Send us this case →Pick what you are dealing with. The chip or line that carries it lights up, and you see who at the platform decides it. Example review, illustrative.
Get Fake Sitejabber Reviews Removed and Your Star Average Back
Your Sitejabber profile is now a SmartCustomer profile, and the same reviews follow you there. We work them where they live now.
What changesReviews that break the integrity rules removed on your order record, with real buyers answered.
What changesStar average no longer pulled by reviews without a real purchase, and every link pointing to the live profile.
What changesReplies that show shoppers how the store handles problems.
Who at Sitejabber Reviews a Flagged Review
The platform now pairs proof of purchase with automated detection. Our people have sat on the other side of these reviews. Scan a block to see what each check looks for.
Purchase verification
Checks that each review comes with proof of a real purchase, a requirement the platform announced in 2026.
A reason to believe the proof does not match a real order with you.
We compare what the review claims with your order system and show the gap.
Each block of the label is a function that checks the review. Scan a block to read what it looks at and what it needs.
Which Sitejabber Reviews Can Be Removed
Each kind of bad review is checked by a different part of the platform and needs different proof. Pick what you’re dealing with and see what sets it off, what the platform can prove and what it’s only assuming.
No real purchase
Checked by Purchase verification
Typical grade: DifficultWhat sets it off
- A review with no matching order
- Proof that does not name your store
What they can prove
- The proof the reviewer uploaded
- The reviewer’s identity check
What they infer
- That the purchase was from you
Our pathway
- 1Search orders by name, email, and date
- 2Compare the proof with your records
- 3Cite the rule
- 4Flag from the dashboard
The platform wants proof of purchase. We show there is no purchase to prove.
Second-hand
Checked by Review moderation
Typical grade: ModerateWhat sets it off
- A review of a friend’s or relative’s order
- Phrases like my sister bought
What they can prove
- The review text
What they infer
- That the reviewer ordered
Our pathway
- 1Quote the lines
- 2Cite the rule
- 3Flag once
- 4Reply if the story is real
A borrowed story is not a review under the rules.
Generated reviews
Checked by Scam and AI detection
Typical grade: Hell 1 to 2What sets it off
- Reviews with shared structure
- A burst within hours
What they can prove
- Its own content and behavior signals
What they infer
- That each review is independent
Our pathway
- 1Lay the reviews side by side
- 2Show the timing
- 3Send one pattern flag
- 4Let detection confirm
Generated reviews leave fingerprints. We line them up.
Insider
Checked by Review moderation
Typical grade: ModerateWhat sets it off
- A current or former employee reviewing
- Inside details only staff know
What they can prove
- The review text
What they infer
- That the reviewer is a customer
Our pathway
- 1Confirm dates from payroll
- 2Match them to the review
- 3Cite the rule
- 4Keep private data out
Insider reviews are banned in both directions.
Duplicate
Checked by Review moderation
Typical grade: ModerateWhat sets it off
- The same order reviewed twice
- A review repeated after edits
What they can prove
- Both reviews
What they infer
- That they are separate orders
Our pathway
- 1Pull the single order
- 2Show both reviews
- 3Cite the rule
- 4Ask for the duplicate to come down
One order, one review.
Abusive content
Checked by Review moderation
Typical grade: ModerateWhat sets it off
- Threats against staff
- Hateful language
What they can prove
- The text as published
What they infer
- That it is acceptable criticism
Our pathway
- 1Quote the line
- 2Cite the rule
- 3Flag once
- 4Keep the complaint separate
A bad experience can be written without threats.
Can a Bad Sitejabber Review Be Removed?
Only when it breaks the review integrity rules. No purchase, a borrowed story, an employee review, a duplicate or abuse are all grounds. A real buyer’s late delivery gets a reply. Untick what the review fails and see where you stand.
Rules follow the platform’s published review integrity guidelines. A real buyer’s honest review is not a ground.
Every check starts as true. Untick any check the review fails. Each broken segment is a rule you can flag under.
How Sitejabber Decides Whether to Remove a Review
Sitejabber doesn’t read your flag on its own. It reads it against your whole profile: the proof the reviewer uploaded, your order history, past flags and how the review was written. We build yours to answer what the platform is actually weighing.
Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not a Sitejabber screen or tool. Names, IDs, and records are invented or redacted.
Review summary
Order and content checks
The platform decides on its review integrity rules. A real buyer with a late delivery stays up and gets a reply.
Store profile
Review record
Reviewer
Showing 7 of 19 related records. The platform confirms what only it can see.
The line is our review marker, not a platform rule.
Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.
How to Get a Fake Sitejabber Review Removed
The order check comes first, because the proof of purchase rule turns on it. Below is how we work your case, start to finish.
We capture your profile and reviews
Every review, your star average, past flags and the links and widgets that still point to the old domain. Nothing gets filed until we see the full picture.
Every review, your star average, past flags and the links and widgets that still point to the old domain. Nothing gets filed until we see the full picture.
- 01Intake
We capture your profile and reviews
Every review, your star average, past flags and the links and widgets that still point to the old domain. Nothing gets filed until we see the full picture.
- Review export
- Rating snapshot
- Prior flags
- Link check
- 02Match
We match every review to your orders
Names, dates, products and delivery details checked against your order system and catalog.
- Order match table
- Catalog check
- Phrasing map
- Genuine review list
- 03Grade
We grade the case before you pay
You’ll know how hard your case is and why. If a review comes from a real buyer, you hear it from us first. If we can’t help, we tell you before you pay.
- Case grade
- Rule per review
- Evidence still needed
- Working timeline range
- 04Flag
We flag from the business dashboard
One flag per review, citing the rule it breaks, with your records behind it. Real reviews get a reply. A second specialist reviews it before it’s filed.
- Flag copies
- Evidence exhibits
- Reply drafts
- Attorney-reviewed letters
- 05Track
We follow each flag to a decision
We log every outcome and track your star average. If a flag is declined, we rebuild it from the reason. We never resend the same flag.
- Flag log
- Outcome analysis
- Rating tracking
- Closing report
How a Sitejabber flag escalates, rung by rung
Guideline flag
A flag from the business dashboard citing the rule the review breaks, with your order records.
Most removable reviews are decided here.Support follow up
A follow-up with added records, or a documented pattern of generated or coordinated reviews.
For declined flags and clusters.Legal removal demand
An attorney-reviewed notice to the platform for false statements of fact or private information, naming each review.
Used for false statements of fact and personal information that the platform process did not clear.Author demand
An attorney-reviewed letter to the person who posted false statements of fact. We only send it after the legal risks to you are weighed.
Directed at the person who posted, not the platform, which is generally shielded for user content.Court order support
If your own attorney gets an order finding the content unlawful, we prepare it for Sitejabber and for search engines.
The last rung. Attorney-reviewed, and used only when the case calls for it.Struggling to get a flagged review looked at on your own?
Book a call and we’ll map out your next move.
Check Where Your Sitejabber Case Stands
Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.
- 1What did you receive
- 2Where does it stand
- 3What applies
- 4What you have
What did Sitejabber send you
Where does the case stand today
Tick everything that applies
Which of these can you get
- Team that reviews it
- What they check
- How we would work it
- Still missing
A first look from four answers. The real grade comes after your free assessment.
Sitejabber case, draft
We are the ones businesses come to when every other agency and law firm has already failed.
Most businesses find us after their flags were declined and another agency already tried. A declined flag stays on the record, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.
Know How Hard Your Sitejabber Case Is Before You Pay
Toggle what’s true for your profile and watch the grade change. The more reviews and the more spread, the more work it takes, and your price follows. If there’s no real removal ground, we tell you before you pay.
- What Sitejabber sees
- How we work it
Moderate
A rule breach you can see in the review text. One flag that cites the rule and quotes the line.
Difficult
A purchase or employee case that passed the platform’s checks. Order, catalog or employment records.
Hell 1
Proof that doesn’t fit, or a flag declined for missing evidence. The mismatch shown against your records.
Hell 2
A competitor tie or a reward behind the review. Public facts or the offer that drove it.
Hell 3
A cluster only the detection team can confirm. A pattern file showing structure and timing.
Hell 4
The same accounts on several of your profiles. One evidence file, flagged profile by profile.
Hell 5
Rule-breaking and real reviews in the same week. Flag the ones that break the rules, reply to the real ones.
Hell 6
A real buyer’s honest review. We decline before you pay.
Hell 7
A practice the rules prohibit. We decline before you pay.
What’s Included in Your Sitejabber Case
Every review matched to your orders, every flag filed and your star average tracked.
Every review matched against your orders and catalog, with the rule it breaks or a note that it’s real.
Order searches, catalog proof and phrasing tables behind each flag.
Every flag, follow-up and outcome.
Replies to real reviews.
Your star average before and after, and a check that your links point to the current profile.
This is what you receive. Pick an item on the slip to lift it out of the box. Rows are an illustrative example.
Order match audit
Every review matched against your orders and catalog, with the rule it breaks or a note that it’s real.
Evidence exhibits
Order searches, catalog proof and phrasing tables behind each flag.
Flag log
Every flag, follow-up and outcome.
Reply set
Replies to real reviews.
Rating and link report
Your star average before and after, and a check that your links point to the current profile.
What Goes Into a Strong Sitejabber Flag
Sitejabber wants the rule the review breaks and the records that show it. Tap a document to see an example.
Quality review complete · ready to file
To: Purchase verification
Re: No order found
1. Root cause
Whether the reviewer’s name, email, or order number matches a real order with you.
2. Corrective actions taken
You’ll know how hard your case is and why. If a review comes from a real buyer, you hear it from us first. If we can’t help, we tell you before you pay.
3. Preventive measures
Replies to real reviews.
Exhibits A to F attached
To: Purchase verification
Re: No order found
1. Root cause
Whether the reviewer’s name, email, or order number matches a real order with you.
2. Corrective actions taken
You’ll know how hard your case is and why. If a review comes from a real buyer, you hear it from us first. If we can’t help, we tell you before you pay.
3. Preventive measures
Your star average before and after, and a check that your links point to the current profile.
Exhibits A to F attached
Sitejabber Review Types and Who Reviews Them
Pick a category, then open any case to see who reviews it, what sets it off and what we submit.
Who reviews Sitejabber cases
PPurchase verification
Checks that each review comes with proof of a real purchase, a requirement the platform announced in 2026.
A reason to believe the proof does not match a real order with you.
SScam and AI detection
Automated checks on reviewer behavior and on AI-generated text, photos, and video, with third party ID verification.
Nothing from businesses to run, but a pattern it can confirm helps.
RReview moderation
Reviews flagged content against the review integrity policy and guidelines.
A specific guideline and proof in the review or your records.
BBusiness support
The business dashboard and support channel for claimed profiles.
A claimed profile and flags sent through the dashboard, not to the reviewer.
LLegal
The platform’s channel for legal claims about content, such as defamation or court orders.
A precise legal claim tied to the review.
No real purchase
Sitejabber noticeNo matching orderNo matching order
We show order searches by name, email, and date.
Purchase verification
A review with no order under the name, email, or date.
The order search tied to the proof of purchase rule.
Sitejabber noticeProduct never soldProduct never sold
We show the catalog does not include what the review describes.
Purchase verification
A review of a product not in your catalog.
Catalog history showing the product was never listed.
Sitejabber noticeReview of a different storeReview of a different store
We show the details belong to another store.
Review moderation
Details that belong to another store.
The mismatched details beside your store facts.
Sitejabber noticeMarketplace order reviewed as a direct orderMarketplace order reviewed as a direct order
A buyer who bought your product from a reseller.
Purchase verification
Proof from a marketplace, not your store.
Your order record and the reseller named on the proof.
Rule breaches by reviewers
Sitejabber noticeSecond-hand accountsSecond-hand accounts
We quote the lines that describe someone else’s order.
Review moderation
A review of someone else’s order.
The quoted lines under the second-hand rule.
Sitejabber noticeDuplicate reviews of one orderDuplicate reviews of one order
We show both reviews against one order record.
Review moderation
One transaction reviewed twice.
Both reviews and the single order record.
Sitejabber noticeIncentivized reviewsIncentivized reviews
We gather what is public about the incentive.
Scam and AI detection
Reviews tied to a reward from a third party.
The offer and the reviews that match it.
Sitejabber noticeReview tied to a chargeback in progressReview tied to a chargeback in progress
A review used as leverage in a payment dispute.
Review moderation
A review that repeats a dispute claim.
The order and dispute timeline.
Insider and conflicted
Sitejabber noticeFormer employeesFormer employees
We show employment dates against the review.
Review moderation
A review from someone who worked for you.
Employment dates under the insider review rule.
Sitejabber noticeCompetitor reviewsCompetitor reviews
We document the reviewer’s tie to a competing store.
Review moderation
A reviewer tied to a competing store.
Public facts showing the tie.
Sitejabber noticeAssociates in a disputeAssociates in a dispute
We show the business dispute behind the review.
Review moderation
A partner or supplier reviewing during a business dispute.
The dispute record and the timing.
Sitejabber noticeReview from a dropshipping supplierReview from a dropshipping supplier
A supplier reviewing after you cut ties.
Review moderation
A reviewer tied to a supply dispute.
The contract end and the review timing.
Prohibited content
Sitejabber noticeThreats and harassmentThreats and harassment
We quote the line under the content rule.
Review moderation
Threatening or harassing language.
The passage quoted under the content rule.
Sitejabber noticeHate speech or lewd contentHate speech or lewd content
We quote the passage and cite the rule.
Review moderation
Hateful or lewd content.
The passage quoted and the rule cited.
Sitejabber noticeIrrelevant contentIrrelevant content
We show the review is not about a shopping experience.
Review moderation
A review not about a shopping experience.
The lines that show it is off topic.
Sitejabber noticeFalse statements of factFalse statements of fact
We separate facts from opinion before any legal step.
Legal
A provably false factual claim.
Records that disprove it, and an attorney-reviewed notice if the rule route is used up.
Sitejabber noticeReview posting a customer service agent’s full name and cityReview posting a customer service agent’s full name and city
Personal details about a staff member.
Review moderation
Private details in the text.
The passage quoted for removal.
Patterns and profile
Sitejabber noticeGenerated or coordinated reviewsGenerated or coordinated reviews
We document shared structure and timing for detection teams.
Scam and AI detection
Reviews with shared structure and timing.
A pattern flag with the reviews side by side.
Sitejabber noticeOld links after the rebrandOld links after the rebrand
We check widgets and links point to the current profile.
Business support
Links and widgets that still point to sitejabber.com.
A list of links updated to the current profile.
Sitejabber noticeReplies to genuine reviewsReplies to genuine reviews
We write replies that show the fix.
Business support
A real review that stays up.
A reply that names the fix.
Sitejabber noticeReviews under your old store nameReviews under your old store name
Reviews that predate a rebrand of your own.
Business support
A profile split across two names.
A request to merge or relabel with ownership proof.
Your Sitejabber case may not be listed here. We have likely seen it.
We’ve worked far more Sitejabber cases than fit on one page, including rare ones and stacked decisions. Send us your profile and we’ll work out the path with you.
Sitejabber Review Removal FAQs
Don’t see your question? Send us your profile and we’ll answer it directly.
Can a negative Sitejabber review be removed?
A negative Sitejabber review can be removed only when it breaks the platform’s Review Integrity Guidelines, because reviews are never removed simply for being negative. Reviews that qualify include secondhand stories, duplicates, paid or fake reviews, reviews from your own staff, incentivized reviews and threats or harassment. A free assessment shows which of yours fit.
Is Sitejabber now SmartCustomer?
Sitejabber is now SmartCustomer. The company announced the new name on March 6, 2026, and kept the reviews it collected over twenty years as Sitejabber. Old sitejabber.com links now forward to smartcustomer.com, so your star rating and review history followed you to the new name.
Does SmartCustomer require proof of purchase for reviews?
SmartCustomer announced that all new reviews require a verified proof of purchase, along with AI content detection and identity checks. That matters when you dispute a review. If a reviewer’s name, email or date matches no order in your records, that gap is the core of your case. We match reviews to your orders in the free assessment.
How do I report a fake review on Sitejabber?
You report a fake Sitejabber review from your business dashboard by flagging it under the guideline it breaks. SmartCustomer also lets businesses request verification within 30 days of a suspicious review posting, and free plans can use that tool twice a month. Send it with your order records ready, since a flag without evidence is easy to decline.
How long does Sitejabber take to review a flagged review?
SmartCustomer says flagged reviews under investigation can take up to 30 days for moderation, and appeals are typically reviewed within 10 business days. New reviews usually post within 48 hours. A wave of fake reviews, or a review that was already kept once, can take longer because each decision is read against the last.
Can I pay Sitejabber to remove bad reviews?
You cannot pay Sitejabber to remove bad reviews. SmartCustomer states that under no circumstances can businesses pay to remove or suppress reviews. Paid plans add tools for collecting and managing reviews, and they get no special treatment on removal. The only path is showing a review breaks the guidelines.
Can I ask a customer to change a negative Sitejabber review?
Businesses cannot ask customers to remove or change a negative Sitejabber review, and threatening a reviewer is also banned. The guidelines also prohibit review gating, incentives and reviews from staff. Breaking these rules can get your profile flagged, and repeat violations can lead to rating removal and a warning banner. Answer the review publicly instead.
Can I delete my business from Sitejabber?
You cannot delete a business listing from Sitejabber. SmartCustomer states it does not remove business listings, because buyers have the right to research and review any website. What you can do is claim the profile, answer reviews, invite real customers to review you and flag reviews that break the guidelines.
How is the Sitejabber star rating calculated?
The SmartCustomer star rating is weighted toward recent reviews: 50 percent is the average of all reviews, 25 percent the average of the last 12 months and 25 percent the average of the last month. That means a burst of fake reviews hits hard, and removing them can lift your rating fast.
Is it worth hiring a Sitejabber review removal service?
Hiring help is worth it when you face a wave of fake reviews, a declined flag or a review you cannot match to any order. Free plans get two verification requests a month, so each one has to count. We search your order system for every reviewer and flag only what breaks the rules. Start with a free assessment.
How much does Sitejabber review removal cost?
The cost of Sitejabber review removal depends on how many reviews qualify and how strong the evidence is. One review with no matching order is simpler than a coordinated wave. We start with a free assessment, then give you a price before any work begins.
Can anyone guarantee Sitejabber review removal?
No one can guarantee Sitejabber review removal, because SmartCustomer makes every moderation decision. Be careful with anyone who promises it. What we commit to is the work: every review checked against your records, flagged under the right guideline, and a straight answer on your chances before you pay.
The Operators, Brands and Firms Who Trust Us
Some agreed to be named. Most can’t be. Tap a gold-framed face to hear it from them.
Get a Free Assessment of Your Sitejabber Reviews
Send us your Sitejabber profile. We’ll match every review to your orders and tell you which ones have a real ground before you pay anything.
- A specialist looks at your case before the call
- You leave with your next step and the grade in writing
- No fee to talk, no obligation after