What you do in the next few days decides whether you get your account Reinstated.
The suspension email from eBay is a code, MC999 or MC011, and almost nothing else. Behind it a transaction defect rate slipped past Seller Standards, a run of cases closed without seller resolution, an Item Not as Described pattern, or a detail tied your account to another, and the Trust and Safety reviewer deciding your appeal is reading how your account looks across eBay's Seller Standards, payments, and risk systems. Answer the code instead of that note and the appeal is closed by default, and the denial stays on the file for the next reviewer. We rebuild that note, assemble the file the desk is grading, and route it to a person who can lift the action.
Account Reinstatement
MC999 and MC011 suspensions, indefinite restrictions, and selling-limit blocks worked back to a human review.
Listing & Limit Recovery
VeRO and counterfeit takedowns, removed listings, and selling limits turned back on.
Funds Recovery
Payouts held in Managed Payments released in parallel, whether or not the account survives.
As Featured In
Who We Protect
The operators, brands, and firms that trust us
Some agreed to be named. Most cannot be. Here is the part of the roster we are allowed to show.
Tap any gold-framed face to hear it from them
Most of our client roster will never appear on this page.
We work with the agencies, management companies, aggregators, and major brands other firms send their hardest cases to. Some are running eight and nine figures. Nearly all are bound by NDA, so their names stay off the record. That confidentiality is exactly why they choose us. Every engagement is vetted before we take it, and every operator above put their name behind that decision.
Highly vetted. NDA protected. Trusted at the top.A closed account, a frozen balance, and a window that is closing.
Account suspended
Listings, feedback, and access gone, usually a code and nothing more.
Funds frozen
Payouts held in Managed Payments while the review runs.
Window closing
Active listings and store standing decay while the clock runs.
eBay enforcement is many desks, and each one runs its own workflow.
An automated risk and monitoring system flags the account, on a transaction defect rate past Seller Standards, cases closed without seller resolution, late shipment or tracking gaps, an Item Not as Described cluster, a VeRO report, or a device or payout detail shared with a suspended account. A Trust and Safety reviewer then decides the appeal, and they do not re-run your data, they grade your submission against the note the system left. Answer one desk and the others never see it.
Trust and Safety
Seller Standards
Account Support
Identity & Business
VeRO & Rights
Selling Practices
Managed Payments
Escalations
Answering the code, not the trigger
eBay sends MC999 or a selling-practices notice. The real flag sits upstream in a defect pattern, a sourcing model eBay does not allow, or a linked account.
Over-admission
eBay reads the appeal as an admission of record. Concede a violation it never alleged and it becomes evidence the next reviewer inherits.
Arguing it is unfair
Reads as a seller who never understood the policy. The fastest denial there is.
A document that fails screening
An invoice whose quantities or dates do not reconcile, or a supplier that cannot be verified, closes the appeal on its own.
eBay does not see your appeal. It sees this.
Behind the code sits an internal seller record: your Seller Standards, your verification state, the accounts it ties to yours, and a running log of reviewer notes. This is a generalized view of what the desk is grading while your appeal waits in the queue.
Potentially how it looks. This is reconstructed from our research and quantified only from the cases we have handled, not an eBay-published screen. Real seller records, IDs, names and listings are redacted.
Defect Rate
Resolution
& Tracking
You have seen one of these. We have worked all of them.
Each notice belongs to a different desk and a different process. The wording is deliberately vague. We read the trigger behind it.
Every case is reverse-engineered into the method we built.
We built this. Years of it, one resolved case at a time since 2018.
We mapped how eBay actually decides, every enforcement type from the notice back to the trigger. More than 10,000 cases feed the grading engine, the document screening, and an enforcement-pattern database, all built in-house, none for sale and none licensed. Your case starts where the last one left off, not from a blank appeal. If another agency tells you they hold the same data or run the same system, they are not telling you the truth. You either build it over 10,000 cases, or you do not have it. We will show you the system itself and how it runs. It is proprietary infrastructure we engineered over those cases, not a wrapper around a public AI model.
We work three layers at once. Your case lives where they overlap.
Most people argue one layer. We line up all three and find the honest middle where your case can actually move.
The goal is to move your file out of the automated queue and in front of a human who can decide. An automated system says no by default, so we build the case into a gray zone, clean enough and framed tightly enough that a reviewer can nudge it forward instead of the reflexive denial, and we hand them a reason to say yes that fits their own policy.
Reconstruct the trigger behind the code
A VeRO or counterfeit takedown is almost always a sourcing and documentation failure, not a proven fake. An MC999 indefinite suspension is usually a trust or linking pattern, and a Seller Standards drop is a fulfillment defect wearing a metric. We appeal the trigger, not the code.
Separate what eBay can prove from what it infers
Risk models act on correlation, not proof. We position the file on the compliant side of that line. We never fabricate an input.
Move the case from the machine to a human
Each type has its own route: a written appeal to the right Trust and Safety standard, a call to account support, a VeRO retraction worked with the rights owner. We escalate past the first automated no.
Grade the file before eBay does
Our case-grading engine scores it against the desk's validation, and every document is screened for metadata. If it will not pass, it does not go out.
The appeals read like they were written from the other side of the desk.
Part of our team has worked inside marketplace enforcement. We reverse-engineered eBay's internal review workflow and keep a working database of how its enforcement moves by category, which flags escalate and which retract.
No back door, and we do not want one. What we hold is more durable: the machine understood from the inside and turned into tooling, the grading engine that scores the file before submission, the document screening that catches what metadata gives away, and an enforcement database of how a case like yours has actually resolved.
eBay does not suspend accounts one way, so we do not appeal them one way.
Enforcement links across the account. A single VeRO report can pull the account under review, a defect pattern touches your Seller Standards, and a suspension freezes your Managed Payments payout. We work all of it, the account, the listings, and the funds.
VeRO & IP
VeRO program takedowns, counterfeit and replica claims, trademark and copyright.
Suspensions & restrictions
MC999 indefinite suspensions, MC011 and MC113 restrictions, and selling limits.
Feedback & conduct
Feedback manipulation, feedback extortion, and shill bidding actions.
Identity & linked accounts
Registration and identity verification, tax and business verification, and linked or associated accounts.
Seller Standards
Below Standard status, transaction defect rate, cases closed without resolution, late shipment.
Listings & disputes
Removed listings, Item Not as Described claims, return and refund disputes, buyer complaint patterns.
Selling practices
Prohibited and restricted items, selling-practices violations, off-eBay trading, and sourcing models eBay does not allow.
VeRO retractions
Rights-owner reports, trademark and copyright disputes, and retractions worked with the rights owner.
Access & recovery
Accounts locked, hacked, or taken over.
Payouts & funds
Payout and funds release from Managed Payments, run in parallel with the reinstatement.
The professional side
Brand management, contracts and legal letter representation, secondary seller accounts, and account health maintenance.
Every eBay site
Reinstatement across eBay international sites, where the enforcement logic and rules shift by region.
We grade on three bands now, Moderate, Difficult, and Hell 7.
Our scale is Moderate, Difficult, and Hell 7. Levels one through five were retired as the processes changed, so a case runs Moderate, then Difficult, then straight to Hell 7, the indefinite MC999 suspension, an account closed with no stated reason and no timeline. Generally speaking an MC999 is a dead end, and we will tell you that plainly. Whether there is any path left depends entirely on the evidence on the file. Where the record shows real fraud, or eBay holds hard evidence, no submission survives it and we pass. Where it is a trust or linking call and the truth reconciles on paper, there can still be a route that puts a human back on the case, but we do not promise one. We will not take your case if we believe we cannot reinstate your account, and once we take it we work it until there is no feasible option left.
We price on difficulty, not on how much we think you can pay.
Recoverable cases
- Seller Standards issues
- Selling-limit restrictions
- Single-listing takedowns
- Common policy flags
The ones that end sellers
- VeRO and counterfeit takedowns
- MC999 indefinite suspensions
- Linked-account actions
- Full account termination
Scale and protect
- Multi-account isolation
- Trademark and brand protection
- Ongoing account health maintenance
- Full suite staffing
We defend real businesses.
Consumer protection comes first. Honest operators hurt by a real mistake or a system that misfired get a second chance. People who want to scam a customer, launder money, walk away from accountability there is hard evidence they owe, or push income claims that would not survive the FTC do not, and no fee changes that. Our name is on every case, and the customer on the other side of it is who we protect first.
And the way we work stays clean. We do not fabricate documentation, we do not purchase internal notations, we do not bribe employees, and we do not engage in any malicious activity. What we hold is the enforcement machine understood from the outside and rebuilt into tooling, built on 10,000+ resolved cases and growing.
You do not have to decide anything today except to have us look.
Send the case, the notice, the account, and the history, and we read it the way the desk will. We tell you the trigger we see, the route we would take, and whether we can help. If we can, you know the path and the scope before you commit a dollar. If we cannot, you know that too.