The eBay Seller Appeal Service Agency That Reinstates the Accounts Other Reinstatement Agencies Give Up On.
An eBay notice comes with a code like MC011, MC999, MC113 or MC067, and each code goes to a different review that wants different proof. We go through your whole account, find what actually set it off and build the documented appeal eBay needs. Start with a free assessment and know where you stand before you pay.
MC011 restriction
Whether your sourcing, your identity and your selling pattern hold up when Trust and Safety looks closely.
Documented appeal with matching invoices, tracking, and identity records, responding to the notice in your account.
eBay notices carry a code. Tap the one on yours to see which team owns it and how we answer it.
Get Your eBay Account Back and Your Payouts Released
An eBay restriction can stop your selling, pull your listings and put your payouts on hold at once. The selling appeal doesn’t release funds by itself. We work each one on its own track.
What changesSelling restored on an appeal written to the reason eBay stated, with the seller level rebuilt behind it.
What changesListings back up with retractions on file and corrected content that cannot be reported again.
What changesHeld payouts released through a separate funds request with delivery proof and closed cases, because the selling appeal does not release them.
Who at eBay Reviews Your Appeal
An MC011 restriction, a VeRO takedown and a payout hold come from different teams with different standards. Our people have sat on the other side of these reviews. Tap a team to see what it wants from you.
Six teams, stacked on every eBay account. Tap a parcel to open it.
Trust and Safety
Reviews restrictions and suspensions tied to risk, sourcing, linked accounts and User Agreement breaches, including MC011 and MC999 notices.
Documents that match what you sold and a clear written account of how the business operates.
We build the appeal around verifiable documents first and keep the written statement short and specific.
Every eBay restriction is packed by one of these teams. Open a parcel to see what that team weighs and what it needs from you.
What Your eBay Suspension Code Means
The code tells you what eBay flagged. It rarely tells you why. Pick the code that matches yours and see what sets it off, what eBay can prove and what it’s only assuming.
MC011 restriction
Reviewed by Trust and Safety
Typical grade: DifficultWhat sets it off
- A risk review of sourcing, identity, or a sudden change in selling
- Invoices that do not match quantities sold
- A link to a restricted member
What they can prove
- What you sold and when
- The documents you already submitted
- Any shared identifier on file
What they infer
- That the goods or the business cannot be verified
- That the restriction should be permanent
Our pathway
- 1Audit invoices against items sold
- 2Line up ID, address, and bank to one entity
- 3Explain every shared identifier with records
- 4One complete formal appeal
MC011 is described as permanent unless the formal appeal succeeds, so we build it once, complete.
Below standard
Reviewed by Seller standards evaluation
Typical grade: ModerateWhat sets it off
- Transaction defect rate above the standard
- Cases closed without seller resolution
- Late shipments and missing tracking
What they can prove
- Every defect order
- The evaluation where the level dropped
What they infer
- That the cause is still running
Our pathway
- 1Rebuild every defect from order history
- 2Name the operational cause
- 3Show the fix already running, with dates
- 4Recover the rate before the next evaluation
Seller standards cases are the most fixable eBay files once every defect is traced to a cause.
VeRO takedown
Reviewed by the VeRO program
Typical grade: ModerateWhat sets it off
- A rights owner report through VeRO
- Brand names, images, or claims on the listing
What they can prove
- The rights owner who reported
- The listing content at the time
What they infer
- That the report is valid unless retracted
Our pathway
- 1Check what the report actually covers
- 2Contact the rights owner for a retraction
- 3Correct listings where needed
- 4Relist once cleared
The VeRO notice names the rights owner, and that is who can retract it.
MC999 suspension
Reviewed by Trust and Safety
Typical grade: Hell 1 to 2What sets it off
- A User Agreement provision the notice does not name
- Several risk signals stacked together
What they can prove
- Your account and order history
- Prior warnings and notices
What they infer
- A risk to buyers or to eBay
- That the business model is the problem
Our pathway
- 1Rebuild the history to find the likely basis
- 2Answer that basis with evidence
- 3Show the operating change with dates
- 4Formal appeal to a reviewer
MC999 notices rarely explain themselves. We find the basis before we write.
Payout hold
Reviewed by Payments and payout holds
Typical grade: DifficultWhat sets it off
- Open cases and returns
- A change in volume or category
- A restricted selling account
What they can prove
- Open cases and their amounts
- Delivery status on recent orders
What they infer
- Exposure to refunds the hold has to cover
Our pathway
- 1Confirm tracking and delivery on every held order
- 2Close or answer every open case
- 3Verify bank ownership
- 4Separate funds request
The selling appeal does not release eBay payouts by itself, so we run the funds request on its own path.
Identity verification
Reviewed by Identity verification
Typical grade: ModerateWhat sets it off
- An ID, address, or bank that does not match the account
- An expired or unclear upload
What they can prove
- What was uploaded and when
What they infer
- That the account holder may not be who they say
Our pathway
- 1Line up every document to one name and address
- 2Replace anything expired or unclear
- 3Verify phone and bank
- 4Resubmit once, complete
Verification fails on small mismatches. We fix every one before the upload.
Linked to suspended member
Reviewed by Trust and Safety
Typical grade: Hell 3 to 5What sets it off
- A shared address, device, card, or bank with a suspended member
- A permanent suspension that follows the link
What they can prove
- The shared identifier itself
- When it was last used
What they infer
- Common ownership or control
- An attempt to sell around an earlier decision
Our pathway
- 1Map every identifier on the account
- 2Isolate the link to the suspended member
- 3Prove independence with records
- 4Appeal only if the record supports it
Permanent suspensions are the hardest eBay files. We tell you honestly whether the record supports another appeal.
What to Do When Your eBay Appeal Is Denied
eBay gives you a second appeal after a denial. Sending the same file again wastes it. The second one has to be stronger than the first. Pick the reason on your denial and see which documents actually answer it.
Not ready to send
Add documents that answer the reason eBay gave. A second appeal only helps when it’s clearly stronger than the first.
Weights are illustrative. eBay does not publish a scoring model.
eBay gives a second appeal, and it only works when the file is materially stronger. Pick the reason on your denial and load the pan.
How eBay Decides Whether to Reinstate Your Account
eBay doesn’t read your appeal on its own. It reads it against your whole account: your seller level, your defects, your linked accounts and every appeal you’ve sent before. We write yours to answer what eBay is actually weighing.
Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not an eBay screen or tool. Names, IDs, and records are invented or redacted.
Member summary
Seller performance and policy flags
eBay evaluates seller standards on a regular cycle. One bad period can put the account under review.
Identity
Standing
Controls
Showing 8 of 23 linked records. Links to restricted accounts weigh heavily in Trust and Safety review. We map every one before writing.
We rebuild this from your own seller dashboard export before anything is written.
Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.
How to Get a Suspended eBay Seller Account Reinstated
Step through the Messages thread your appeal moves through. Below is how we work your case, start to finish.
Your selling account is restricted. To request a review, respond to this notice with the documents it lists.
Draft. Nothing is sent until every listed document is ready.
Selling restored. The payout request keeps moving on its own track.
Second appeal, only with stronger documents that answer the stated reason.
Start in Messages. The notice names the code and lists the documents eBay wants. Everything you send answers that list.
- 01
We read every notice and reply
The MC notice, your Messages history, your Seller Hub performance data, every past appeal and your payout status. Nothing gets written until we see the full picture.
MC noticeMessages historySeller Hub exportPayout report - 02
We decode the code on your account
Your own sales, sourcing and account history usually show what the code leaves out. We find the real cause and make sure it holds up when a reviewer starts asking questions.
Code decodedSales and category timelineLikely triggerTeam that reviews it - 03
We grade the case before you pay
You’ll know how hard your case is and why, including an honest answer on permanent suspensions. If we can’t help, we tell you before you pay.
Case gradeRisk notesDocuments still neededWorking timeline range - 04
We build the documented appeal
A written appeal that answers the stated reason, with matching invoices, tracking and identity records numbered as exhibits. A second specialist reviews it before it’s filed.
Written appealExhibit indexQuality reviewVeRO retraction requests - 05
We follow it through both tracks
We file through the notice and Customer Service and run the payout request alongside it. If it’s denied, we rebuild from the reason given. We never resend the same appeal.
Submission logDecision analysisSecond appeal planFunds request
Notice response and appeal
Your reply to the MC notice in your account and through Customer Service, with the documents it asks for and a written appeal.
Decisions typically come back in days, so the first file carries the case.Second appeal
A second appeal after a denial that answers the stated reason with stronger documents.
We only use it when we can add something real to the record.VeRO retraction
A direct request to the rights owner who reported you to retract the Notice of Claimed Infringement.
The rights owner can clear a VeRO removal faster than an appeal.Payout track
A separate request to release your withheld payouts, backed by delivery proof and resolved cases.
Funds move on their own path so they do not wait on the selling appeal.Notice of dispute
When a case is stuck and the facts are on your side, an attorney-reviewed notice under the User Agreement puts the dispute on record with eBay. We only use it when the case calls for it.
The last rung. We prepare the notice. Attorney-reviewed, and used only when the case calls for it.Struggling to get it back on your own?
Book a call and we’ll map out your next move.
Check Where Your eBay Case Stands
Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.
- 1What did you receive
- 2Where does it stand
- 3What applies
- 4What you have
What did eBay send you
Where does the case stand today
Tick everything that applies
Which of these can you get
- Team that reviews it
- What they check
- How we would work it
- Still missing
A first look from four answers. The real grade comes after your free assessment.
eBay case, draft
We are the ones sellers come to when every other agency and law firm has already failed.
Most sellers find us after their appeals were denied and another agency already tried. A denied appeal stays on the account, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.
Know How Hard Your eBay Case Is Before You Pay
Toggle what’s true for your account and watch the grade change. The more damage on the account, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.
- What eBay sees
- How we work it
Moderate
A performance or verification gap on a clean account. Defects fixed, a retraction requested or records matched and sent again.
Difficult
A risk or listing decision that comes down to documents. One complete appeal with invoices, tracking and identity records.
Hell 1
A denied appeal already on file that the next one is read against. A second appeal only with clearly stronger documents.
Hell 2
A suspension that rarely explains why. We rebuild the account history to find the real basis before we answer it.
Hell 3
Shared identifiers and sourcing gaps together. Every shared identifier mapped and the sourcing chain rebuilt.
Hell 4
A permanent decision with a record against it. An honest answer on whether the record supports another appeal, then one full appeal.
Hell 5
An account unlikely to come back with funds still withheld. The funds request worked on its own path alongside any appeal.
Hell 6
Past a human path. We decline before you pay.
Hell 7
No real option left. We decline before you pay.
What’s Included in Your eBay Appeal
Everything we file for you, every decision eBay sends back and a plan to keep your account above standard.
To eBay Trust and Safety
Exhibits cited in the appeal
Removed listings and rights owner replies
Every contact, dated
Weekly checks against your metrics
Bars are illustrative. Your playbook sets your own weekly limits.
Written appeal
A written response to the reason on your MC notice, backed by documents eBay can verify.
Every deliverable is its own listing. Tap a thumbnail to open it and read the specifics.
Written appeal
A written response to the reason on your MC notice, backed by documents eBay can verify.
Exhibit index
Invoices, tracking, identity and business records numbered and tied to your appeal.
VeRO retraction file
The rights owner’s contact, every retraction request and the corrected listing for each removal.
Submission log
Every notice response, Customer Service contact and decision, dated.
Seller standards playbook
The checks that keep defects, late shipments and unresolved cases inside eBay’s standards.
What Goes Into a Strong eBay Appeal
eBay wants documents that match what you sold and a clear account of how you run the business. Tap a document to see an example.
To: Trust and Safety
Re: MC011 restriction
1. Root cause
Whether your sourcing, your identity and your selling pattern hold up when Trust and Safety looks closely.
2. Corrective actions taken
You’ll know how hard your case is and why, including an honest answer on permanent suspensions. If we can’t help, we tell you before you pay.
3. Preventive measures
A written response to the reason on your MC notice, backed by documents eBay can verify.
Exhibits A to F attached
To: Trust and Safety
Re: MC011 restriction
1. Root cause
Whether your sourcing, your identity and your selling pattern hold up when Trust and Safety looks closely.
2. Corrective actions taken
You’ll know how hard your case is and why, including an honest answer on permanent suspensions. If we can’t help, we tell you before you pay.
3. Preventive measures
The rights owner’s contact, every retraction request and the corrected listing for each removal.
Exhibits A to F attached
eBay Suspension Codes and Who Reviews Them
Pick a category, then open any case to see who reviews it, what sets it off and what we submit.
Who reviews eBay cases
TTrust and Safety
Reviews restrictions and suspensions tied to risk, sourcing, linked accounts and User Agreement breaches, including MC011 and MC999 notices.
Documents that match what you sold and a clear written account of how the business operates.
SSeller standards evaluation
Rates accounts on transaction defects, late shipments, and cases closed without seller resolution under eBay's seller performance standards.
Defects traced to a cause that has already been fixed, with the rate recovering.
VVeRO program
Processes Notices of Claimed Infringement from rights owners enrolled in the Verified Rights Owner program and removes the listings named.
A retraction from the rights owner, or proof the listing does not infringe.
PPayments and payout holds
Handles holds on payouts and funds availability under eBay's payments terms, separate from the selling account appeal.
Resolved cases, delivered orders with tracking, and ownership records that match the account.
CCustomer Service and appeals
The channel for responding to a restriction notice, submitting documents, and requesting a second review if the first is denied.
One complete response to the stated reason, not partial uploads over several contacts.
IIdentity verification
Confirms the person and business behind the account, including phone and document checks.
Current documents that all name the same person or entity as the account.
Restrictions and suspensions
eBay noticeMC011 restrictionMC011 restriction
We build a complete documented appeal around sourcing, tracking, and identity records.
Trust and Safety
Risk, sourcing, or verification concerns on the account.
A complete appeal with matching invoices, tracking, and identity records.
eBay noticeMC999 suspensionMC999 suspension
We rebuild the account history to find the basis before we answer it.
Trust and Safety
A User Agreement breach or risk pattern the notice does not name.
An appeal answering the basis found in the rebuilt account history.
eBay noticeMC113 permanent suspensionMC113 permanent suspension
We assess whether the record supports an appeal and tell you before you pay.
Trust and Safety with Customer Service and appeals
Facts eBay treats as grounds for permanent removal.
A full record appeal only where the record supports it.
eBay noticeMC008 and MC010 selling limitsMC008 and MC010 selling limits
We show the operational controls that justify lifting or raising the limit.
Seller standards evaluation
Volume or category growth beyond what the account has shown.
Operational controls and history that justify a higher limit.
eBay noticeMC045 unauthorized accountMC045 unauthorized account
We document ownership and access so the account reads as legitimately yours.
Identity verification
Signs that the account is not used by its registered owner.
Ownership and access records that show the account is yours.
eBay noticeRestriction after a sudden sales spikeRestriction after a sudden sales spike
Volume or category changed fast and a risk review followed.
Trust and Safety
A jump in listings or sales that does not fit the account history.
Sourcing records for the new volume and the business reason for the change.
eBay noticeRestriction after an account takeoverRestriction after an account takeover
Someone else got in and changed listings, bank, or payout details.
Trust and Safety with Customer Service
Unauthorized changes to settings or listings.
The access timeline, what changed, and the security controls now in place.
Listings removed
eBay noticeMC019 item misrepresentedMC019 item misrepresented
We correct the listing and show buyers received what was described.
Trust and Safety
Buyer reports that items did not match the listing.
Corrected listings and proof buyers received what was described.
eBay noticeMC018 search manipulationMC018 search manipulation
We remove the keyword or listing practice eBay flagged and restructure the catalog.
Trust and Safety
Keyword stuffing, duplicate listings, or category misuse.
The flagged practice removed and the catalog restructured.
eBay noticeMC017 listing policyMC017 listing policy
We identify the exact listing rule and fix every affected item.
Trust and Safety
A listing that breaks a specific listing rule.
The rule identified and every affected item fixed.
eBay noticeRestricted or prohibited itemsRestricted or prohibited items
We remove the trigger and supply only the documentation that policy requires.
Trust and Safety
An item in a restricted or prohibited category.
The trigger removed and only the documents that policy requires.
eBay noticeDuplicate listingsDuplicate listings
Identical items listed more than once in the same format.
Listing policy review
Listings that compete with each other for the same buyer.
Consolidated listings and the listing process that prevents repeats.
VeRO and IP
eBay noticeMC067 VeRO takedownMC067 VeRO takedown
We pursue the retraction with the named rights owner and correct the listing.
VeRO program
A Notice of Claimed Infringement from a VeRO rights owner.
A retraction request to the named rights owner and corrected listings.
eBay noticeTrademark complaintTrademark complaint
We establish genuine goods and correct any use of the mark beyond identification.
VeRO program
Use of a registered mark on a listing.
Proof of genuine goods and use of the mark for identification only.
eBay noticeCopyright complaintCopyright complaint
We replace contested photos or text and document original ownership.
VeRO program
Photos or text claimed by another owner.
Replacement content and proof of original ownership.
eBay noticeCounterfeit complaintCounterfeit complaint
We assemble provenance for the goods and pursue the rights owner where the claim is wrong.
VeRO program with Trust and Safety
A claim that goods are not genuine.
Provenance for the goods and a retraction request where the claim is wrong.
eBay noticeParallel import reportParallel import report
A rights owner reports genuine goods sourced outside their channel.
VeRO program
A rights owner report on branded goods.
Proof of genuine sourcing and a retraction request to the rights owner.
eBay noticeImage theft reportImage theft report
Another seller claims your listing photos.
VeRO program
A copyright report on listing images.
Original image files or replacement images and a retraction request.
Seller standards
eBay noticeTransaction defect rateTransaction defect rate
We trace defects to their cause and show the fix that stops them.
Seller standards evaluation
Defects above the seller standards limit in the evaluation period.
Defects traced to cause and the fix that stops them.
eBay noticeLate shipment and trackingLate shipment and tracking
We fix handling time and tracking upload so the rate recovers.
Seller standards evaluation
Late shipments or tracking not uploaded on time.
Fixed handling time and tracking workflow with the recovering rate.
eBay noticeCases closed without resolutionCases closed without resolution
We rebuild the returns and case workflow so buyers are resolved before eBay steps in.
Seller standards evaluation
Cases eBay closed in the buyer's favor without seller resolution.
A rebuilt returns and case workflow that resolves buyers first.
eBay noticeItem not as described returnsItem not as described returns
Returns concentrated on a few listings.
Seller standards evaluation
A return pattern tied to listing accuracy.
Corrected listings and the product or description fix at the source.
Payouts and payments
eBay noticePayout holdPayout hold
We open a separate funds request with delivery and case evidence.
Payments and payout holds
Exposure from account status, open cases, or new selling patterns.
A separate funds request with delivery proof and resolved cases.
eBay noticeReserve on payoutsReserve on payouts
We document real exposure so the reserve reflects the actual risk.
Payments and payout holds
Risk that eBay covers by holding a share of funds.
Records of real exposure so the reserve reflects actual risk.
eBay noticeMC027 non-payment holdMC027 non-payment hold
We resolve the balance owed and restore the account standing.
Payments and payout holds
An unpaid balance owed to eBay.
The balance resolved and proof the account is in good standing.
eBay noticePayout hold after bank changePayout hold after bank change
Payouts paused after new bank details were added.
Payments and payout holds
A new payout account that needs ownership confirmation.
Bank ownership proof that matches the account name.
Verification
eBay noticeIdentity and business verificationIdentity and business verification
We audit documents for mismatches before resubmission.
Identity verification
Documents that do not name the same person or entity.
An audited, matched document set in one resubmission.
eBay noticeMC002 phone verificationMC002 phone verification
We complete the verification with records that match the account.
Identity verification
A phone number that could not be verified to the account.
Verification completed with records that match the account.
eBay noticeTax and bank verificationTax and bank verification
We align ownership across tax and bank records so holds can clear.
Identity verification
Tax or bank records under a different owner.
Ownership aligned across tax and bank records.
eBay noticeBusiness verification for a new entityBusiness verification for a new entity
The account moved to a new company and the records do not line up yet.
Identity verification
A business name that differs from the registration on file.
Registration, ownership, and bank documents under the new entity.
Your eBay case may not be listed here. We have likely seen it.
We’ve worked far more eBay cases than fit on one page, including rare codes and stacked decisions. Send it over and we’ll work out the path with you.
eBay Account Suspension FAQs
Don’t see your question? Send us your notice and we’ll answer it directly.
Why was my eBay account suspended?
eBay suspends or restricts an account when it suspects a policy or User Agreement violation, when seller fees go unpaid, when account details cannot be verified or when performance falls below its standards. eBay sends a message explaining what happened and what you need to do. Read it in Messages and in your email before you respond to anything.
How do I appeal an eBay account suspension?
You appeal an eBay suspension by following the steps in the notice eBay sent you and replying with the documents it asks for. eBay advises sellers to contact it, show they understand what went wrong and show they will follow the rules. Proof such as invoices, tracking and identity records carries more weight than an explanation alone.
What does eBay restriction MC011 mean?
MC011 is a code that appears on many eBay restriction notices, and eBay does not publish a public definition for it. Sellers usually see it alongside risk, sourcing or verification concerns. Treat the notice text as the real instruction, and answer it with invoices that match what you sold, tracking and identity records. Send us the notice if the reason is unclear.
How long does an eBay appeal take?
An eBay appeal can come back within days or take several weeks, depending on the reason for the restriction and the documents you send. Identity and fee issues often clear faster than risk or sourcing cases. Watch your Messages closely, since eBay may ask for more information, and answer each request completely the first time.
What happens to my money when eBay suspends my account?
When eBay suspends or restricts your account, eBay can restrict access to your funds under its Payments Terms of Use. eBay says that after a restriction or suspension is lifted, new sales can be held for 30 days. Delivery proof and resolved buyer cases support a request to release locked money. We fight to get it released.
Can I open a new eBay account if mine is suspended?
Opening a new eBay account while you are suspended breaks the User Agreement, which bars suspended members from using eBay’s services. eBay also says a new account is not the best way back and that it traces links between accounts. A new account tied to a suspended one can be shut down too. Appeal the original account instead.
How do I get a VeRO listing removal reversed on eBay?
To reverse an eBay VeRO removal, contact the rights owner named in eBay’s notice and ask for a retraction. If you have permission to use the brand, send that proof with your appeal, or email vero@ebay.com with the authorization. Counter notices only apply to US copyright reports. Repeat IP reports can lead to selling restrictions or permanent suspension.
Why is my eBay account Below Standard?
An eBay account drops to Below Standard when its transaction defect rate, late shipment rate or cases closed without seller resolution go past eBay’s limits. eBay reviews seller levels every month, and a Below Standard account can face selling limits. Ship on time with tracking, answer buyers quickly and solve problems before a buyer opens a case.
How do I stop my eBay account from being restricted again?
You keep an eBay account from being restricted again by staying above the seller performance standards and fixing the cause of the first restriction. Keep invoices for what you sell, list only items you have the rights to sell and keep your account details current. eBay treats repeat violations more harshly, up to permanent suspension.
Is it worth hiring an eBay appeal service?
Hiring an eBay appeal service makes sense when the notice gives no clear reason, an appeal was already denied or a large amount of money is locked. A good service reads your account history, finds what triggered the restriction and builds the documents eBay needs. Start with a free assessment so you know how hard your case is before you pay.
How much does an eBay reinstatement service cost?
The cost of eBay reinstatement depends on how hard the case is. A Below Standard or verification issue takes less work than a permanent suspension, a linked account or a denied appeal already on file. We start with a free assessment, then quote a price based on the work your case actually needs.
Can anyone guarantee eBay reinstatement?
No. eBay makes the final decision on every appeal, so no one can promise reinstatement, and you should be careful with anyone who does. What we commit to is the work: we build your appeal on real proof and keep it moving until eBay decides. You also get a straight answer on your chances before you pay.
The Operators, Brands and Firms That Trust Us
Some agreed to be named. Most can’t be. Tap a gold-framed face to hear it from them.
Get a Free Assessment of Your eBay Suspension
Send us your notice and the code on it. We’ll tell you where you stand before you pay anything.
- A specialist reviews your notice before the call
- You leave with your next step and the grade in writing
- No fee to talk, no obligation after