FastSpring payout held. We answer the review behind your Payout History.
FastSpring is the merchant of record for your sales. It carries the card network risk, so when refunds, chargebacks, or verification look wrong, it holds your payouts. We rebuild the read from your own orders, answer the review with records it can check, and push for payouts on the normal schedule.
Pick what you are seeing. The statement shows which line is moving your payout, and we show which desk to answer.
Your store, your payouts, your products. One file.
A deactivated store stops sales, a payout hold keeps earned revenue, and a product review can pull your best seller. We run every track together.
What changesThe review closes with the product fix documented and every evidence request answered.
What changesThe held payout goes out and the Twice per Month schedule resumes.
What changesBoth subscription products return to normal sale with clear terms and a renewal reminder.
How FastSpring reviews a seller, job by job.
FastSpring names its seller support, not its internal teams. We describe each function by what it does and write to the one that owns your hold.
Each FastSpring desk is a job in the pipeline your store runs through. Open a job to read its log: what it checks and what it needs.
Every suspension has a different pathway. Pick yours.
FastSpring names its suspensions its own way. Each one is owned by a different desk, triggered by different signals, and reinstated by a different route. Pick the one on your notice.
Payout held
Owned by Payouts and finance
Typical grade: ModerateWhat sets it off
- An open risk item
- Rising refunds or disputes
What they can prove
- What is open on the account
- Refunds and chargebacks deducted
What they infer
- That more refunds are coming
Our pathway
- 1Find the open item
- 2Answer it with records
- 3Reconcile Payout History
- 4Request release
A held payout is usually one unanswered question.
Refund spike
Owned by Product and content review
Typical grade: DifficultWhat sets it off
- A trial that renews without warning
- Unclear price after trial
What they can prove
- Refunds by product and date
- The product page terms
What they infer
- That customers were misled
Our pathway
- 1Split refunds by product
- 2Find the day after renewal pattern
- 3Fix the terms and add a reminder
- 4Show refunds falling
Refund spikes trace to a term. Fix the term.
Risk screening
Owned by Risk and seller screening
Typical grade: ModerateWhat sets it off
- Annual screening due
- Documents that do not match
What they can prove
- What is on file
- What is missing
What they infer
- That the seller is not who they say
Our pathway
- 1List every open item
- 2Match every detail
- 3Submit once, complete
- 4Confirm the review closed
Screening stalls on mismatches. We match everything first.
Chargebacks
Owned by Fraud and chargebacks
Typical grade: DifficultWhat sets it off
- Disputes rising on one product
- Evidence not supplied
What they can prove
- Dispute reasons
- Evidence returned
What they infer
- That the product does not deliver
Our pathway
- 1Supply evidence fast
- 2Use activation and usage logs
- 3Fix the source
- 4Show the rate falling
Software disputes are won with usage proof.
Store deactivated
Owned by Risk and seller screening
Typical grade: Hell 1 to 2What sets it off
- Risk the reseller will not carry
- A product outside the terms
What they can prove
- The account record
- The seller terms
What they infer
- That the risk cannot be fixed
Our pathway
- 1Get the stated reason
- 2Answer it with records
- 3Claim earned payouts separately
- 4Track release
Deactivation ends sales. It does not end your claim on earned revenue.
Product removed
Owned by Product and content review
Typical grade: Hell 3 to 5What sets it off
- A product type FastSpring reviews closely
- Delivery or licensing unclear
What they can prove
- What the product page says
- How it is delivered
What they infer
- That it falls in a restricted type
Our pathway
- 1Document what the product does
- 2Show licensing and delivery
- 3Fix the page
- 4Request a new review
Some products are outside the reseller model. We tell you early.
When a FastSpring payout should arrive, and when a hold starts.
FastSpring documents its payout schedule and delays. Anything held past them has a reason, and the reason is what we answer.
Illustrative, built on FastSpring’s documented defaults: payouts on the 15th and month end, monthly on the 15th, a 14 day settlement delay, and a 45 day monitoring hold before a new account’s first payout. Weekly day shown as Friday for illustration. Your account settings may differ.
Pick a sale date and your schedule. The calendar shows the documented delays and the payout that sale should land in.
FastSpring does not see your request. It sees this.
Behind the notice sits an internal record: your standing on every standard, the identifiers tied to you, and a running log of reviewer notes. This is a generalized view of what the desk is weighing while your case waits in the queue.
Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not a FastSpring screen or tool. Names, IDs, and records are invented or redacted.
Seller summary
Exposure signals
FastSpring is the seller on the card statement. Its risk desk treats your refunds and chargebacks as its own exposure.
Identity
Store
Payouts
Showing 7 of 10 related records. We explain each one in the response.
The line is an example internal limit, not a published FastSpring threshold.
Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.
How to get a FastSpring payout released, step by step.
The case runs on its own branch while your store keeps selling. It merges back when payouts are on schedule again.
Payout History, order exports, refund and chargeback data, and every email.
Payout History, order exports, refund and chargeback data, and every email.
- 01Intake
We pull your statements and notices
Payout History, order exports, refund and chargeback data, and every email.
- Payout History
- Order export
- Refund and chargeback data
- Review emails
- 02Trigger
We find the product and term
Refunds and disputes by product and by days after purchase until the trigger is clear.
- Product breakdown
- Renewal timing
- Verification gaps
- Trigger summary
- 03Grade
We grade the case before you pay
Moderate through Hell case, with payouts at risk written down.
- Case grade
- Payouts at risk
- Documents still needed
- Working timeline range
- 04Write
We answer the review
Verification, the fix, and a release request built on order data. Our auditor scores it first.
- Response letter
- Order data model
- Verification packet
- Auditor score sheet
- 05Escalate
We keep payouts moving
We track each scheduled payout and escalate only when the record supports it.
- Payout tracker
- Reply analysis
- Escalation route
- Release log
How a FastSpring case escalates, rung by rung
Review response
A complete response through seller support with every document asked for.
Most holds end here when the review gets what it needs.Payout release request
A written request with order data and the fix documented.
Holds move on data.Account reconsideration
A documented request to reverse a deactivation.
Written to the stated reason.Attorney pre-escalation notice
A letter under the seller terms prepared with attorneys, before the dispute step.
The top rung. We prepare the notice with attorneys and hand off to counsel. We do not litigate or arbitrate.Struggling to get it back on your own?
Book a call and we will figure out the path together.
Build your FastSpring case file in four steps.
Answer four questions and see how we would read your case: the desk that owns it, the route, the grade, and what is missing. Nothing is sent until you choose to.
- 1What did you receive
- 2Where does it stand
- 3What applies
- 4What you have
What did FastSpring send you
Where does the case stand today
Tick everything that applies
Which of these can you get
- Desk that owns it
- What they check
- Our route
- Still missing
A preliminary read from four answers. The real grade comes after we read the notice and your file.
FastSpring case, draft
We are the ones merchants come to when every other agency and law firm has already failed.
Every FastSpring case is run against 10,000+ we have already resolved. Its signals are tied to past files, several at a time, until one pattern locks in and the path to a human reviewer shows. We take the files with stacked denials and find the path the last people missed.
We grade every FastSpring case, from Moderate to a deep Hell Case.
Toggle what is true for your account and watch the tier move. We price on difficulty, and we take cases up to Hell 5, where a human path still exists. Levels six and seven we decline before you pay.
- What the desk sees
- How we work it
Moderate
One open item on a stable store. The exact document or answer asked for.
Difficult
Refund or dispute questions tied to a product. Product level data and the term fixed.
Hell 1
Disputes that raise the merchant of record’s exposure. Evidence supplied and the source fixed.
Hell 2
Fraud or verification failures that stall the account. Attack or verification record rebuilt and documented.
Hell 3
A deactivated store with earned revenue held. Reconsideration and a separate payout claim.
Hell 4
Revenue or products held after a decision. Exposure schedule and product documentation.
Hell 5
A product outside what FastSpring will resell. Product evidence against the terms.
Hell 6
Past a human path. We decline before you pay.
Hell 7
No feasible option left. We decline before you pay.
A FastSpring case file, built from your orders.
What risk and payouts need to release your revenue.
Review response
The answer to every open item with documents attached.
The answer to every open item with documents attached. Activate any key to see what it unlocks. Example content.
Review response
The answer to every open item with documents attached.
Verification packet
Entity, owner, and payout account documents that match.
Order data model
Refunds and chargebacks by product and renewal timing.
Dispute evidence set
Activation, license, and usage records per dispute.
Release request
The payout release request with the schedule asked for.
Open every document in your FastSpring case file.
Each deliverable is built for this platform and this case. Tap one to open it. Contents shown are illustrative.
To: Risk and seller screening
Re: Payout held
1. Root cause
Why the scheduled payout did not go out.
2. Corrective actions taken
Moderate through Hell case, with payouts at risk written down.
3. Preventive measures
The answer to every open item with documents attached.
Exhibits A to F attached
To: Risk and seller screening
Re: Payout held
1. Root cause
Why the scheduled payout did not go out.
2. Corrective actions taken
Moderate through Hell case, with payouts at risk written down.
3. Preventive measures
Entity, owner, and payout account documents that match.
Exhibits A to F attached
To: Risk and seller screening
Re: Payout held
1. Root cause
Why the scheduled payout did not go out.
2. Corrective actions taken
Moderate through Hell case, with payouts at risk written down.
3. Preventive measures
Refunds and chargebacks by product and renewal timing.
Exhibits A to F attached
To: Risk and seller screening
Re: Payout held
1. Root cause
Why the scheduled payout did not go out.
2. Corrective actions taken
Moderate through Hell case, with payouts at risk written down.
3. Preventive measures
The payout release request with the schedule asked for.
Exhibits A to F attached
FastSpring Merchant Reserve departments and case types, in plain words.
Pick a category, then open any case to see who reviews it, what triggers it, and what we submit.
Who reviews FastSpring cases
RRisk and seller screening
Screens sellers at onboarding and in ongoing risk reviews, and decides holds and deactivations.
Verified identity, a clear product, and order data that matches the business.
PPayouts and finance
Runs payouts on your schedule and applies holds, adjustments, and chargeback deductions.
A verified payout account and no open items against the held amount.
FFraud and chargebacks
Monitors fraud and chargeback rates as merchant of record and answers disputes with your evidence.
Evidence per dispute and a rate moving down.
PProduct and content review
Checks that products, pricing, and delivery fit what FastSpring will resell.
A product that fits the terms with clear pricing and delivery.
SSeller support
The written channel for account questions and payout issues.
One complete request tied to the account.
LLegal
FastSpring legal for withheld payouts, closures, and disputed terms.
A record showing payouts withheld past the exposure they cover.
Payout holds
FastSpring noticePayout held for reviewPayout held for review
We answer the open item and request release.
Payouts and finance
An open risk item on the account.
The item answered and a release request.
FastSpring noticeExtended hold on new accountExtended hold on new account
We verify fast and document early orders.
Risk and seller screening
A new account still in its monitoring period or with early risk signals.
Verification and early order records.
FastSpring noticePayout withheld after closurePayout withheld after closure
We track exposure to release.
Payouts and finance
Refund and chargeback exposure after deactivation.
An exposure schedule and a release request.
FastSpring noticeDelayed payoutDelayed payout
We restore the schedule.
Payouts and finance
Payout timing changed during a review.
A request for the basis and the records that close it.
FastSpring noticePayout below minimum carried overPayout below minimum carried over
A payout that did not go out because it was below the minimum.
Payouts and finance
A balance under the payout threshold.
Confirmation of the minimum and the next payout date.
Account and store actions
FastSpring noticeStore deactivatedStore deactivated
We pursue reasons, reconsideration, and payouts.
Risk and seller screening
Risk FastSpring decided it would not carry.
Reconsideration and a separate claim on earned payouts.
FastSpring noticeAccount restrictedAccount restricted
We answer the restriction with records.
Risk and seller screening
A signal that needs answering before normal service.
Records answering the stated reason.
FastSpring noticeClosure on noticeClosure on notice
We secure reports and earned payouts.
Legal
A closure under the seller terms.
A request for reports and the payout schedule.
FastSpring noticeStore stuck in test modeStore stuck in test mode
A store that cannot go live after screening.
Seller support
An account not yet cleared for live sales.
The completed screening record and a go live request.
Risk screening and verification
FastSpring noticeKYC and KYB screeningKYC and KYB screening
We align entity and owner documents.
Risk and seller screening
Annual or triggered screening of the business and owners.
Matching entity and owner documents.
FastSpring noticeIdentity verification failureIdentity verification failure
We rebuild the verification record.
Risk and seller screening
Documents rejected by the verification check.
Fresh originals and a rebuilt record.
FastSpring noticeBeneficial ownershipBeneficial ownership
We document every owner.
Risk and seller screening
Owners not fully documented.
Ownership records and IDs for every owner.
FastSpring noticePayout account verificationPayout account verification
We verify the bank account.
Payouts and finance
Payout details not yet verified.
A bank statement in the entity’s name.
FastSpring noticeScreening fee or renewal disputeScreening fee or renewal dispute
A question over annual screening requirements.
Risk and seller screening
An account due for its annual review.
The completed documents and account history.
Refunds, fraud, and chargebacks
FastSpring noticeChargeback rate reviewChargeback rate review
We supply evidence and fix the source.
Fraud and chargebacks
Disputes above what FastSpring accepts as merchant of record.
Activation, license, and usage evidence per dispute and the source fix.
FastSpring noticeRefund spikeRefund spike
We fix the term driving it.
Product and content review
Refunds climbing on a product or term.
The term fixed and refund data after the change.
FastSpring noticeCard testing on checkoutCard testing on checkout
We document the attack and controls.
Fraud and chargebacks
Bursts of small orders from rotating cards.
The attack timeline and the controls added.
FastSpring noticePayPal dispute on a digital orderPayPal dispute on a digital order
A PayPal case on a license sale.
Fraud and chargebacks
An open PayPal case on the order.
Delivery and activation proof inside the response window.
Products and terms
FastSpring noticeProduct removed from saleProduct removed from sale
We document the product against the terms.
Product and content review
A product that no longer fits the terms.
Product documentation and corrected pricing and delivery.
FastSpring noticeProhibited product findingProhibited product finding
We show the product falls outside the category.
Product and content review
A product that looks like a restricted type.
Evidence the product falls outside the category.
FastSpring noticeSubscription terms reviewSubscription terms review
We fix trial and renewal terms.
Product and content review
Trial and renewal terms customers do not understand.
Rewritten terms and a renewal reminder.
FastSpring noticePrice change on existing subscribersPrice change on existing subscribers
A price increase applied to active subscriptions.
Product and content review
Refunds and cancellations after the change.
The notice sent to subscribers and refund data after it.
Release and escalation
FastSpring noticeRelease of earned payoutsRelease of earned payouts
We separate revenue no dispute can reach.
Payouts and finance
Revenue past any open refund or dispute window.
A reconciliation of what no dispute can reach.
FastSpring noticeHold reduction requestHold reduction request
We send the data with the request.
Risk and seller screening
A hold wider than the exposure behind it.
Product level data and the reduction asked for.
FastSpring noticeLegal letterLegal letter
Attorney-reviewed letters under the seller terms.
Legal
A complete record showing payouts held without basis.
A letter under the seller terms prepared with attorneys.
FastSpring noticeFinal payout after closureFinal payout after closure
The last earned revenue after the account ended.
Payouts and finance
A closed store with the dispute window ending.
A reconciliation of remaining exposure and a release request.
Your FastSpring case may not be listed here. We have likely seen it.
We have handled far more FastSpring case types than fit on one page, including rare notices, stacked decisions, and cases no one could name. Send it over and we will work out the path with you.
What clients ask us first.
If yours is not here, the fastest answer comes from sending us the notice.
Why is FastSpring holding my payout?
Usually an open risk screening, a rise in refunds or chargebacks, or a product review. As merchant of record, FastSpring carries the risk first. We find which one and answer it.
When will FastSpring pay out a new account?
FastSpring documents a 45 day monitoring hold before a new account’s first payout, and a 14 day settlement delay on transactions. Anything past that needs a reason.
What is FastSpring risk screening?
A KYC and KYB review of the business and its owners. It stalls on mismatched documents. We match them before anything is uploaded.
FastSpring deactivated my store. Do I lose my payouts?
Earned revenue can be held while refunds and chargebacks remain possible. We track that exposure and request release.
Does FastSpring use rolling reserves?
FastSpring works mostly through payout holds and delays rather than published reserve rates. We treat each hold on its stated basis.
Can I open a new FastSpring account?
We do not help anyone open a new account to get around a closure. That is evasion, and it makes every later request harder.
Do you guarantee release?
No. FastSpring decides. We commit to the right desk, a complete response, and escalation through the right channels.
The operators, brands, and firms that trust us.
Some agreed to be named. Most cannot be. Here is the part of the roster we are allowed to show.
Send us your FastSpring notice. We will find the product behind the hold.
The case read is free and confidential.
- A strategist reads your notice before the call
- You leave with the route and the grade in writing
- No fee to talk, no obligation after