The Coinbase Dispute Service That Gets Frozen Accounts and Withheld Funds Released.

If Coinbase restricted your account, your crypto and cash can’t leave until compliance is satisfied. Coinbase checks who you are, where your money came from and where your coins came from on-chain. We trace the flagged funds and build the records compliance asks for. Start with a free assessment and know where you stand before you pay.

97%Peak reinstatement rate
10,000+Cases resolved
145+Platforms covered
Free assessment on the restriction and your transaction historyOn-chain tracing and source of funds files built togetherState regulator and CFPB routes mapped from day one
Coinbase account, restrictedPick your situation

Portfolio balance$142,822
BuySellSendReceive
B
Bitcoin1.2041 BTC
$81,420
E
Ethereum14.380 ETH
$38,902
U
USDC22,500.00 USDC
$22,500
Identity
Source of funds
Holds cleared
Withdrawals on
Note

Pick the message on your account. The actions that lock, and the verification steps still open, change with it.

As featured in
Fox BusinessBusiness InsiderCBS NewsMarketWatchHuffPostInternational Business Times
What we recover on Coinbase

Get Your Coinbase Account Unfrozen and Your Assets Released

A Coinbase restriction can lock trading, sends and cash withdrawals on the same day. We work all of it at once.

Coinbase · Settings, Account
BeforeRestricted
SendsDisabled
Review levelEnhanced
Open requests2
24Standing index
Source of fundsOpen
Occupation and incomeMissing
Flagged depositOpen
Identity verificationPassed
AfterRestored
SendsEnabled
Review levelStandard
Open requests0
88Standing index
Source of fundsResolved
Occupation and incomeCleared
Flagged depositResolved
Identity verificationPassed

What changesFull access back: sends, withdrawals, and trading, with the requests behind the restriction answered and closed.

Coinbase · Assets, Portfolio
BeforeWithdrawals disabled
Cash withdrawalDisabled
Crypto sendsDisabled
Withheld assetsAll of it
Portfolio balanceFrozen
BTC balanceFrozen
USDC balanceFrozen
USD cashHeld
AfterWithdrawn
Cash withdrawalEnabled
Crypto sendsEnabled
Withheld assetsNone
Portfolio balanceAvailable
BTC balanceSent
USDC balanceWithdrawn
USD cashWithdrawn

What changesAssets released to your own bank or wallet, either with the account restored or through the return route on closure.

Coinbase · Business account, Verification
BeforeKYB incomplete
Business verificationIncomplete
Beneficial owners1 missing
TransfersLimited
35KYB completeness
Ownership chartMissing
Nature of businessUnclear
Source of fundsOpen
Director IDPassed
AfterApproved
Business verificationApproved
Beneficial ownersAll verified
TransfersOpen
100KYB completeness
Ownership chartCleared
Nature of businessCleared
Source of fundsResolved
Director IDPassed

What changesThe business account approved with ownership, activity, and funding documented in one consistent file.

Drag the handle to compare. Illustrative figures.
Who reviews your account

Who at Coinbase Reviews a Restricted Account

Coinbase doesn’t publish its team names. These are the functions that act on an account, and our people have sat on the other side of these reviews. Open a block to see what each team wants from you.

The Coinbase review chainOpen a block
Team

Identity verification

Role

Inputs it weighs
What it needs

What we do

Note

A Coinbase case moves through these teams one block at a time. Open any block to see what that team reads and what it needs from you.

Your Coinbase notice

What Your Coinbase Restriction Notice Means

The notice tells you what Coinbase flagged. It rarely tells you why. Pick the message on your account and see what sets it off, what Coinbase can prove and what it’s only assuming.

$HELD
Source of funds request

Source of funds

Reviewed by Coinbase’s compliance and AML team.

Typical grade: Moderate

What sets it off

  • Deposits above the declared profile
  • Large inbound crypto with no history
  • Occupation or income left blank

What they can prove

  • Deposit amounts and dates
  • The profile you declared

What they infer

  • That the money may not be yours or may be illicit

Our pathway

  1. 1Map every large deposit to its origin
  2. 2Pull bank, payroll, sale, or exchange records
  3. 3Answer month by month, oldest first
  4. 4Submit once, complete
Text answers fail. Statements that match amounts and dates pass.
Withdrawals temporarily disabled

Withdrawals disabled

Reviewed by Coinbase’s account security team.

Typical grade: Moderate

What sets it off

  • A recent password, 2 step, or device change
  • A new payment method
  • A deposit still settling

What they can prove

  • The change and when it happened
  • The funding still clearing

What they infer

  • That the account may be in someone else's hands

Our pathway

  1. 1Identify which hold is active
  2. 2Confirm identity if asked
  3. 3Wait out any timed hold, do not reset it
  4. 4Request release once the hold clears
Many freezes are timed holds. Changing settings again restarts them.
Account restricted, compliance review

Account restricted

Reviewed by Coinbase’s compliance and AML team.

Typical grade: Difficult

What sets it off

  • Activity that does not fit the profile
  • Several open requests unanswered
  • A pattern of rapid in and out transfers

What they can prove

  • Transaction history
  • Unanswered requests

What they infer

  • That the account is used to move money for others

Our pathway

  1. 1Read every open request
  2. 2Answer each with source documents
  3. 3Explain the transaction pattern plainly
  4. 4Follow up through support with the case number
Restrictions lift when every open request is closed, not just the newest one.
High risk inbound transfer

Flagged deposit

Reviewed by Coinbase’s on-chain risk analysis team.

Typical grade: Hell 1 to 2

What sets it off

  • Crypto that passed through a mixer, bridge, or flagged service
  • A deposit from a wallet tied to fraud
  • Exposure a few hops away

What they can prove

  • The on-chain path of the deposit

What they infer

  • That you knew or controlled the risky source
  • That proximity means involvement

Our pathway

  1. 1Trace the deposit hop by hop
  2. 2Show where you acquired it
  3. 3Separate direct from indirect exposure
  4. 4Submit the trace with exchange records
Indirect exposure is common. We show how far away it really was.
ID verification required

Identity reverification

Reviewed by Coinbase’s identity verification team.

Typical grade: Moderate

What sets it off

  • A mismatch between ID and account details
  • An expired document
  • A new selfie or liveness check

What they can prove

  • What was uploaded and when

What they infer

  • That the account holder may not be the person on the ID

Our pathway

  1. 1Match name, date of birth, and address
  2. 2Replace expired documents
  3. 3Complete the check on a stable device
  4. 4Resubmit once
Verification fails on small details. We check each before upload.
NOTICE
Account closed

Account closure

Reviewed by Coinbase’s legal and complaints team.

Typical grade: Difficult

What sets it off

  • Requests left unanswered
  • Risk the review could not clear
  • Terms breach found

What they can prove

  • The closure notice
  • The balance on the account

What they infer

  • That the relationship cannot continue

Our pathway

  1. 1Confirm whether the decision is final
  2. 2Secure the asset return route
  3. 3File a formal complaint if the process fails
  4. 4Escalate to the state regulator where it applies
Closure ends the account, not your claim to the assets.
SEC
Sanctions screening match

Sanctions match

Reviewed by Coinbase’s sanctions screening team.

Typical grade: Hell 1 to 2

What sets it off

  • A name similar to a list entry
  • A counterparty address on a list
  • Travel or IP in a restricted region

What they can prove

  • The list entry that matched

What they infer

  • That you are the listed person or deal with them

Our pathway

  1. 1Get the basis of the match
  2. 2Prove identity differences with documents
  3. 3Explain the location signal
  4. 4Request manual clearance
Most name matches are false positives. Documents clear them.
Coinbase source of funds

How to Answer a Coinbase Source of Funds Request

A story without records reads as a claim. Compliance looks at each large deposit on its own, so each one needs its own paper trail. One weak deposit can hold up the whole file.

Source of funds file builderTap each deposit
DepositAmount and typeEvidence attached
Mar 04
$42,000Bank transfer in
Apr 18
$26,500BTC from another exchange
May 02
$61,000Proceeds from a property sale
Jun 11
$18,400ETH from own wallet
Jul 29
$11,100Business income
0%of deposits documented

Illustrative deposits. Tap a deposit to cycle the evidence you hold for it.

Note

Compliance reads each material deposit on its own. Attach the record you hold for each one and see how much of the account is documented.

How Coinbase compliance sees your account

How Coinbase Decides Whether to Lift a Restriction

Coinbase doesn’t read your reply on its own. It reads it against your whole account: your deposits, your on-chain history, the profile you declared and every reply you’ve sent before. We write yours to answer what compliance is actually weighing.

!

Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not a Coinbase screen or tool. Names, IDs, and records are invented or redacted.

Customer risk profileCustomer ID Coinbase, USCustomer tier Open investigation
Account restricted. Source of funds request open, withdrawals disabled pending review.
Typical concern: close if source of funds is not documented. Asset return route to be confirmed.

Customer summary

Funding and on-chain flags

Compliance reviews look at the money and where it came from. Every claim in your reply needs a record behind it.

Identity

Standing

Funding

AccountLimitsPayment methodsDocuments
AccountBankCardDeviceWithdrawal addressDeposit addressPhoneAddressNetworkEmail
This accountRestricted23645
Customer 02Closed
Customer 03Normal
Customer 04Normal
Customer 05Normal
External wallet 06High risk
Customer 07Pending

Showing 7 of 26 linked records. Shared household devices and addresses are explained, not denied.

SearchShow 10 entries
DepositAssetOriginHops to flag
Showing 1 to 7 of 146 entries123...Next
Deposits against expected activity, monthlyWithin targetBreachThreshold

M1M2M3M4M5M6M7M8

100 percent is the activity the profile predicts, not a Coinbase limit.

SearchShow 10 entries
ActionLast30 dayLifetime
Showing 1 to 9 of 51 entries123...Next
SearchShow 10 entries
RequestSentReplyOutcome
Showing 1 to 5 of 14 entries123...Next
SearchShow 10 entries
WhenBrowser, OSDevice IDNetworkTime zoneLocation
Showing 1 to 6 of 318 entries123...Next
How the team reads itTap any line in the record

Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.

Step by step

How to Unfreeze a Coinbase Account and Withdraw Your Crypto

Tap through each confirmation to see what happens at each stage. Below is how we work your case, start to finish.

A Coinbase case, confirmed step by stepTap a confirmation
Case transactionPending
1of 5 confirmations
NetworkYour case file
StageIntake
Hash0x7a1f...c09e
Confirmation 1 of 5

We read the Coinbase record

Your restriction notice, support messages, transaction history and deposit hashes.

Restriction noticeSupport threadTransaction historyDeposit hashes
Note

Intake first. We read the restriction notice, the support thread, the transaction history, and the deposit hashes before anyone replies to Coinbase.

The steps, in writing
  1. 01

    Step 1. We read the Coinbase record

    Your restriction notice, support messages, transaction history and deposit hashes.

    • Restriction notice
    • Support thread
    • Transaction history
    • Deposit hashes
  2. 02

    Step 2. We find the flagged funds

    We trace your deposits on-chain and check them against your identity and funding records. That’s usually where the real cause shows up.

    • On-chain trace
    • Funding map
    • Identity check
    • Owning review
  3. 03

    Step 3. We grade the case before you pay

    You’ll know how hard your case is, why, and what it means for your assets. If we can’t help, we tell you before you pay.

    • Case grade
    • Asset summary
    • Documents needed
    • Working timeline range
  4. 04

    Step 4. We build the compliance file

    Where the money came from, the trace behind each flagged deposit and the records that prove both. A second specialist reviews it before it’s filed.

    • Source of funds narrative
    • Trace report
    • Evidence index
    • Withdrawal request
  5. 05

    Step 5. We follow it to the assets

    Every reply from Coinbase tells us something. If it’s denied, we rebuild from the reason given. We never resend the same reply.

    • Submission log
    • Reply analysis
    • Asset tracker
    • Escalation route

If the first submission is rejected

1

Verification and review response

Finish verification and answer the source of funds request with one complete file. Most restrictions are decided here.

Most restrictions are decided here.
2

Compliance escalation

If support can’t close it, the file goes to Coinbase compliance with the trace report and records.

The team that owns the decision reads the full file.
3

Asset release request

A written request to turn withdrawals back on, or to return every asset that isn’t under a lawful hold.

Your assets have their own track.
4

Regulator complaint

A complaint to the state regulator that licenses Coinbase, such as the NYDFS, and the CFPB where the account qualifies. Used on a complete file that has stalled. Used on a complete file that has stalled.

Used on a documented file that has stalled.
5

Attorney demand

When a case is stuck and the facts are on your side, an attorney-reviewed notice under the Coinbase User Agreement puts the dispute on record with Coinbase. We only use it when the case calls for it.

The last rung. An attorney-reviewed letter, only when the case calls for it.

Struggling to get your Coinbase account unfrozen on your own?

Book a call and we’ll map out your next move.

Your case

Check Where Your Coinbase Case Stands

Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.

  1. 1What did you receive
  2. 2Where does it stand
  3. 3What applies
  4. 4What you have

What did Coinbase send you

Where does the case stand today

Tick everything that applies

Which of these can you get

Preliminary gradeModerate
Team that reviews it
What they check
Our route
Still missing

A first look from four answers. The real grade comes after we read the notice and your file.

Your case file

Coinbase case, draft

NoticeNot chosen yet
StatusNot chosen yet
Risk signalsNone ticked
DocumentsNot checked yet
GOT SUSPENDED?UnmatchedMatched
Matched case
97%Peak reinstatement rate
Drag to rotate
Why the hard cases come here

We are the ones businesses come to when every other agency and law firm has already failed.

Most account holders find us after their replies were rejected and another agency already tried. Every reply stays on the account, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.

How hard is your case

Know How Hard Your Coinbase Case Is Before You Pay

Toggle what’s true for your account and watch the grade change. The more damage on the account, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.

Risk signals
MODModerate
Moderate
What Coinbase sees
How we work it

Moderate

One verification step pending on a clean account. We find the hold and answer it with matching documents.

Difficult

Deposits that need a documented origin. A source of funds file with a record for each large deposit.

Hell 1

On-chain exposure a few hops back. A hop by hop trace showing where the coins really came from.

Hell 2

A screening hit or a weak reply already on file. Exact identity data or a rebuilt reply that closes the gap.

Hell 3

Closure decided or heavy indirect risk. Asset return worked first, reconsideration where the facts support it.

Hell 4

A closed account with assets still withheld. Compliance escalation and a formal complaint on a complete record.

Hell 5

A nearly closed file with a long record against it. The regulator route and the asset release worked together.

Hell 6

Past a human path. We tell you before you pay.

Hell 7

No real option left. We tell you before you pay.

What you get

What’s Included in Your Coinbase Case

Everything we file for you, every reply Coinbase sends back and the record behind every next step.

The Coinbase case file, as reportsPick a report type
Generate reportClose
Report type
AssetsAll assets
FormatPDF
Source of funds narrativePDF

The flagged deposit of 0.41 BTC came from a wallet I control. I bought the coins on another regulated exchange in March with salary paid into my bank account, then moved them to self custody.

Deposit0.41 BTC, March
OriginRegulated exchange purchase
Funded bySalary, bank statement Exhibit 2
Illustrative
On-chain trace reportPDF
1Bank accountSalary deposit
2Exchange accountBTC purchase
3Self custody walletHeld 3 weeks
4CoinbaseDeposit flagged
ProvenanceEach hop evidenced
Illustrative
Evidence indexPDF
Exhibit 1Photo ID and proof of address
Exhibit 2Bank statement, salary deposits
Exhibit 3Exchange purchase history
Exhibit 4Wallet ownership signature
Exhibit 5Prior year tax return
Illustrative
Asset release requestPDF

The source of funds file is complete and every deposit is evidenced. We request that sending and withdrawals be enabled, or that every asset not subject to a lawful hold be returned to the bank account on file.

Assets namedBTC, ETH, USDC
Return routeLinked bank account
Illustrative
Submission and asset logPDF
Day 1Documents uploadedLogged
Day 4Support reply, one gapAnswered
Day 9Compliance escalationOpen
WeeklyBalance snapshotRecorded
Illustrative
Note

Pick a report type and generate it. Compliance reads the source of funds narrative first, so it is written before anything else in the file.

01

Source of funds narrative

A clear account of where your money came from, deposit by deposit.

02

On-chain trace report

Every hop of the flagged coins, with proof of where they came from.

03

Evidence index

Bank, exchange and tax records, numbered and tied to your reply.

04

Asset release request

The written request to withdraw your assets or have them returned.

05

Submission and asset log

Every message, upload and balance change, recorded.

Inside your file

What Goes Into a Strong Coinbase Compliance Reply

Coinbase wants to see where the money came from and the proof behind it. Tap a document to see an example.

Coinbase reference

Coinbase Restriction Types and Who Reviews Them

Pick a category, then open any case to see who reviews it, what sets it off and what we send.

Who reviews Coinbase cases

I

Identity verification

Confirms the account holder with ID and, where needed, additional verification steps.

Current, matching identity documents and a verified owner.

ID matchSelfie and liveness checksAddressAccount changes
C

Compliance and AML

Runs source of funds, enhanced due diligence, and transaction reviews under Coinbase’s BSA and AML program.

A documented, consistent account of where the funds came from.

Source of fundsDeposit sizeTrading patternLinked bank accounts
O

On-chain risk analysis

Traces incoming and outgoing crypto against risk indicators such as mixers, sanctioned addresses, and illicit services.

A clear provenance trail for the flagged funds.

Counterparty exposureHops from flagged addressesMixer or bridge useWallet history
S

Sanctions screening

Screens users and addresses against OFAC and other lists.

Identity or address data that separates you from the list entry.

Name matchesCountry exposureSanctioned addresses
A

Account security

Locks accounts on takeover signals and restores access after verification.

Proof the owner controls the account.

Login and device changesPassword resetsNew withdrawal addresses
L

Legal and complaints

Handles formal complaints and notices under the Coinbase User Agreement.

A record that every request was answered and no lawful basis remains to withhold.

User AgreementAssets heldTime elapsedCooperation record

Freezes and holds

Coinbase noticeAccount restricted

Account restricted

We answer the compliance request with a complete file.

Reviewed by

Compliance and AML

What triggers it

Activity or funding that does not fit the customer profile.

What we submit

A complete file answering the verification or source of funds request.

Coinbase noticeWithdrawal freeze

Withdrawal freeze

We clear verification and holds, then request access.

Reviewed by

Compliance and AML with Account security

What triggers it

A verification step or security hold still pending.

What we submit

The completed step, cleared holds, and a withdrawal access request.

Coinbase noticeCash withdrawal hold

Cash withdrawal hold

We document the linked bank and funds.

Reviewed by

Compliance and AML

What triggers it

Fiat moving to or from a bank that needs verification.

What we submit

Linked bank ownership and the funding record.

Coinbase noticeCrypto send disabled

Crypto send disabled

We identify the pending review and answer it.

Reviewed by

Compliance and AML

What triggers it

An open review that blocks outbound transfers.

What we submit

The answer to the review that is actually pending.

Coinbase noticeBank deposit hold

Bank deposit hold

Crypto bought with a bank transfer cannot be sent until the deposit clears.

Reviewed by

Account security

What triggers it

A recent bank funded purchase still inside its hold.

What we submit

Nothing new while the hold runs, then a release request if it does not lift.

Coinbase noticeTravel rule details missing

Travel rule details missing

A send held because recipient details were not supplied.

Reviewed by

Compliance and AML

What triggers it

A transfer to another provider without required recipient details.

What we submit

The recipient name and provider details for the transfer.

Closure

Coinbase noticeAccount closure

Account closure

We request withdrawal or return of every asset.

Reviewed by

Legal and complaints

What triggers it

A decision to end the relationship.

What we submit

A written request to withdraw or return every asset.

Coinbase noticeSudden closure

Sudden closure

We document holdings and press for access to withdraw.

Reviewed by

Compliance and AML

What triggers it

Closure with little or no explanation.

What we submit

A full holdings record and a request for access to withdraw.

Coinbase noticeAsset return delay

Asset return delay

We escalate in writing when return stalls.

Reviewed by

Legal and complaints

What triggers it

A return that has stalled after closure.

What we submit

A written escalation with the asset tracker and timeline.

Coinbase noticeClosure after a dormant period

Closure after a dormant period

An account closed after long inactivity with assets still on it.

Reviewed by

Legal and complaints

What triggers it

No activity for a long period and a balance remaining.

What we submit

Identity confirmation and the return route for the assets.

Compliance

Coinbase noticeSource of funds

Source of funds

We document each material deposit.

Reviewed by

Compliance and AML

What triggers it

Deposits without a documented origin.

What we submit

A narrative with bank, exchange, and tax records for each material deposit.

Coinbase noticeEnhanced due diligence

Enhanced due diligence

We supply the deeper records listed.

Reviewed by

Compliance and AML

What triggers it

A risk level that calls for deeper records.

What we submit

Exactly the records the request lists, numbered.

Coinbase noticeBusiness account KYB

Business account KYB

We audit entity and owner documents.

Reviewed by

Identity verification

What triggers it

Entity or owner details that are incomplete or inconsistent.

What we submit

Audited entity and owner documents that match.

Coinbase noticeTax and income records

Tax and income records

We align records with trading history.

Reviewed by

Compliance and AML

What triggers it

Trading volume that does not fit declared income.

What we submit

Tax filings and income records aligned with trading history.

Coinbase noticeStaking or rewards income questions

Staking or rewards income questions

Compliance asks where reward income came from.

Reviewed by

Compliance and AML

What triggers it

Inbound rewards the profile did not predict.

What we submit

Records of the staking or reward source and the tax documents that show it.

On-chain flags

Coinbase noticeFlagged deposit

Flagged deposit

We trace the coins back to a clean origin.

Reviewed by

On-chain risk analysis

What triggers it

Inbound crypto with exposure to risky addresses.

What we submit

A hop by hop trace to a clean origin.

Coinbase noticeMixer or bridge exposure

Mixer or bridge exposure

We separate shared infrastructure from counterparties.

Reviewed by

On-chain risk analysis

What triggers it

Funds that passed through shared infrastructure.

What we submit

Evidence separating the infrastructure from any risky counterparty.

Coinbase noticeSanctioned address proximity

Sanctioned address proximity

We document distance and provenance.

Reviewed by

Sanctions screening

What triggers it

Funds a few hops from a sanctioned address.

What we submit

Documented distance and provenance of the funds.

Coinbase noticeNFT marketplace exposure

NFT marketplace exposure

A deposit that came through a marketplace wallet with flagged activity.

Reviewed by

On-chain risk analysis

What triggers it

Funds tied to a marketplace address with risk history.

What we submit

The trade record showing what you sold, to whom, and the settlement path.

Security and screening

Coinbase noticeAccount takeover lock

Account takeover lock

We document access and restore the owner.

Reviewed by

Account security

What triggers it

Login, device, or withdrawal address changes that look unauthorized.

What we submit

Access history and verification that the owner controls the account.

Coinbase noticeSanctions name match

Sanctions name match

We clear near matches with identity data.

Reviewed by

Sanctions screening

What triggers it

A name close to a list entry.

What we submit

Identity and address data that separate you from the entry.

Coinbase noticeIdentity reverification

Identity reverification

We audit documents before upload.

Reviewed by

Identity verification

What triggers it

Account changes that call for a fresh check.

What we submit

Current documents audited against account details.

Coinbase noticeSIM swap lockout

SIM swap lockout

The account locked after a phone number was moved.

Reviewed by

Account security

What triggers it

A phone change followed by login attempts.

What we submit

Carrier records, identity confirmation, and new 2 step settings.

Coinbase noticeDuplicate account detection

Duplicate account detection

A second account opened under the same identity.

Reviewed by

Identity verification

What triggers it

Two accounts with the same person behind them.

What we submit

Which account to keep and the closure of the other.

?
Don’t see yours?

Your Coinbase case may not be listed here. We have likely seen it.

We’ve handled far more Coinbase cases than fit on one page, including rare notices and stacked decisions. Send it over and we’ll work out the path with you.

Coinbase account questions

Coinbase Account Restricted FAQs

Don’t see your question? Send us your notice and we’ll answer it directly.

Why is my Coinbase account restricted?

Coinbase restricts an account when it sees suspected malicious activity, hits a problem during account recovery or finds activity it believes breaks the Coinbase User Agreement. Coinbase can also disable buying and selling while still letting you send crypto and withdraw cash. Check the exact message in your account, because each restriction type has a different fix.

How long does a Coinbase account restriction review take?

Coinbase says restriction resolution and review usually take up to 10 business days, and some cases take longer. You need access to your 2-step verification method and must be able to sign in to finish the process. Answer each request once, completely, with documents that match your verified identity.

Can I get my money out of a closed Coinbase account?

Yes, a closed Coinbase account usually still lets you withdraw your cash balance to a verified bank account and send crypto to an external wallet. Coinbase does not let closed accounts sell crypto for cash or convert assets. Have an external wallet address ready, and start with a free assessment if the withdrawal is blocked.

How long do I have to withdraw from a closed Coinbase account?

Coinbase’s User Agreement says you can transfer your digital assets and funds for 90 days after the account is deactivated or canceled, unless the law or a court order blocks it. Coinbase also has an unclaimed funds policy, so waiting can cost you access. Move your balance as soon as the closure notice arrives.

Does Coinbase freeze accounts?

Coinbase freezes funds only in rare cases, mainly when a court or other authority orders it or when sanctions rules such as OFAC require it. A frozen account is different from a closed one, because a closed account can still send crypto out and withdraw cash. Read your notice to see which situation applies.

Why did Coinbase close my account?

Coinbase closes an account when it decides the activity breaks its User Agreement, and the agreement lets Coinbase suspend or end access without sharing the details. Common triggers include identity issues, prohibited use and transactions Coinbase cannot trace to a clear source. Gather your verified ID and records for any large or unusual transfers.

How do I file a formal complaint with Coinbase?

You file a formal complaint with Coinbase by using its complaint form to describe your dispute, which the User Agreement requires before arbitration or small claims. Coinbase says the process ends when it responds or 45 business days after it receives the complaint, whichever comes first. State the issue, the dates and the outcome you want.

What should I send Coinbase to lift a restriction?

To lift a Coinbase restriction, send exactly what the request asks for, usually a valid government ID that matches your account and records explaining the source of your funds. Bank statements, exchange records or pay stubs that line up with your deposits help most. One complete answer works better than many partial uploads.

What should I avoid after Coinbase restricts my account?

After a Coinbase restriction, avoid opening a second account, using someone else’s identity or sending documents that do not match your records. Coinbase reviews identity and transaction history closely, and a mismatch can turn a temporary restriction into a closure. Watch for fake support numbers too, since Coinbase help runs through its official site.

Can someone help me get my Coinbase account back?

Yes, a Coinbase dispute team can help you answer the restriction, organize your source of funds records and file the formal complaint the right way. We work only from your real documents and keep every step in writing. Book a free assessment and we will tell you what Coinbase is likely asking for.

What does a Coinbase dispute service cost?

The cost of a Coinbase dispute service depends on whether the account is restricted or closed, how much is locked and how much transaction history needs records. We start with a free assessment, explain what we see and give you a price before any work begins. Simple withdrawal problems cost less than a full closure case.

Can anyone guarantee Coinbase will restore my account?

No. Nobody can guarantee Coinbase will restore an account or release funds, because Coinbase makes that decision under its User Agreement. What we commit to is the work: a complete response built on your real records, a properly filed complaint, and a straight answer on your odds before you pay.

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Get a Free Assessment of Your Coinbase Restriction

Send us your notice and deposit history. We’ll tell you where you stand before you pay anything.

  • A specialist reads your notice before the call
  • You leave with the route and the grade in writing
  • No fee to talk, no obligation after
Coinbase noticeAccount restrictedReceived
1The real trigger is here, not in the label
2The team that reviews it
Our assessmentNext step mappedGrade and next step in writing
NoticeOur assessmentYour route
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