The Coinbase Dispute Service That Gets Frozen Accounts and Withheld Funds Released.
If Coinbase restricted your account, your crypto and cash can’t leave until compliance is satisfied. Coinbase checks who you are, where your money came from and where your coins came from on-chain. We trace the flagged funds and build the records compliance asks for. Start with a free assessment and know where you stand before you pay.
Pick the message on your account. The actions that lock, and the verification steps still open, change with it.






Get Your Coinbase Account Unfrozen and Your Assets Released
A Coinbase restriction can lock trading, sends and cash withdrawals on the same day. We work all of it at once.
What changesFull access back: sends, withdrawals, and trading, with the requests behind the restriction answered and closed.
What changesAssets released to your own bank or wallet, either with the account restored or through the return route on closure.
What changesThe business account approved with ownership, activity, and funding documented in one consistent file.
Who at Coinbase Reviews a Restricted Account
Coinbase doesn’t publish its team names. These are the functions that act on an account, and our people have sat on the other side of these reviews. Open a block to see what each team wants from you.
Identity verification
A Coinbase case moves through these teams one block at a time. Open any block to see what that team reads and what it needs from you.
What Your Coinbase Restriction Notice Means
The notice tells you what Coinbase flagged. It rarely tells you why. Pick the message on your account and see what sets it off, what Coinbase can prove and what it’s only assuming.
Source of funds
Reviewed by Coinbase’s compliance and AML team.
Typical grade: ModerateWhat sets it off
- Deposits above the declared profile
- Large inbound crypto with no history
- Occupation or income left blank
What they can prove
- Deposit amounts and dates
- The profile you declared
What they infer
- That the money may not be yours or may be illicit
Our pathway
- 1Map every large deposit to its origin
- 2Pull bank, payroll, sale, or exchange records
- 3Answer month by month, oldest first
- 4Submit once, complete
Text answers fail. Statements that match amounts and dates pass.
Withdrawals disabled
Reviewed by Coinbase’s account security team.
Typical grade: ModerateWhat sets it off
- A recent password, 2 step, or device change
- A new payment method
- A deposit still settling
What they can prove
- The change and when it happened
- The funding still clearing
What they infer
- That the account may be in someone else's hands
Our pathway
- 1Identify which hold is active
- 2Confirm identity if asked
- 3Wait out any timed hold, do not reset it
- 4Request release once the hold clears
Many freezes are timed holds. Changing settings again restarts them.
Account restricted
Reviewed by Coinbase’s compliance and AML team.
Typical grade: DifficultWhat sets it off
- Activity that does not fit the profile
- Several open requests unanswered
- A pattern of rapid in and out transfers
What they can prove
- Transaction history
- Unanswered requests
What they infer
- That the account is used to move money for others
Our pathway
- 1Read every open request
- 2Answer each with source documents
- 3Explain the transaction pattern plainly
- 4Follow up through support with the case number
Restrictions lift when every open request is closed, not just the newest one.
Flagged deposit
Reviewed by Coinbase’s on-chain risk analysis team.
Typical grade: Hell 1 to 2What sets it off
- Crypto that passed through a mixer, bridge, or flagged service
- A deposit from a wallet tied to fraud
- Exposure a few hops away
What they can prove
- The on-chain path of the deposit
What they infer
- That you knew or controlled the risky source
- That proximity means involvement
Our pathway
- 1Trace the deposit hop by hop
- 2Show where you acquired it
- 3Separate direct from indirect exposure
- 4Submit the trace with exchange records
Indirect exposure is common. We show how far away it really was.
Identity reverification
Reviewed by Coinbase’s identity verification team.
Typical grade: ModerateWhat sets it off
- A mismatch between ID and account details
- An expired document
- A new selfie or liveness check
What they can prove
- What was uploaded and when
What they infer
- That the account holder may not be the person on the ID
Our pathway
- 1Match name, date of birth, and address
- 2Replace expired documents
- 3Complete the check on a stable device
- 4Resubmit once
Verification fails on small details. We check each before upload.
Account closure
Reviewed by Coinbase’s legal and complaints team.
Typical grade: DifficultWhat sets it off
- Requests left unanswered
- Risk the review could not clear
- Terms breach found
What they can prove
- The closure notice
- The balance on the account
What they infer
- That the relationship cannot continue
Our pathway
- 1Confirm whether the decision is final
- 2Secure the asset return route
- 3File a formal complaint if the process fails
- 4Escalate to the state regulator where it applies
Closure ends the account, not your claim to the assets.
Sanctions match
Reviewed by Coinbase’s sanctions screening team.
Typical grade: Hell 1 to 2What sets it off
- A name similar to a list entry
- A counterparty address on a list
- Travel or IP in a restricted region
What they can prove
- The list entry that matched
What they infer
- That you are the listed person or deal with them
Our pathway
- 1Get the basis of the match
- 2Prove identity differences with documents
- 3Explain the location signal
- 4Request manual clearance
Most name matches are false positives. Documents clear them.
How to Answer a Coinbase Source of Funds Request
A story without records reads as a claim. Compliance looks at each large deposit on its own, so each one needs its own paper trail. One weak deposit can hold up the whole file.
Illustrative deposits. Tap a deposit to cycle the evidence you hold for it.
Compliance reads each material deposit on its own. Attach the record you hold for each one and see how much of the account is documented.
How Coinbase Decides Whether to Lift a Restriction
Coinbase doesn’t read your reply on its own. It reads it against your whole account: your deposits, your on-chain history, the profile you declared and every reply you’ve sent before. We write yours to answer what compliance is actually weighing.
Potentially how it looks. A fictitious reconstruction built from our research and quantified only from cases we have handled. It is not a Coinbase screen or tool. Names, IDs, and records are invented or redacted.
Customer summary
Funding and on-chain flags
Compliance reviews look at the money and where it came from. Every claim in your reply needs a record behind it.
Identity
Standing
Funding
Showing 7 of 26 linked records. Shared household devices and addresses are explained, not denied.
100 percent is the activity the profile predicts, not a Coinbase limit.
Every flag above is something a reviewer weighs before they read a word of your appeal. Tap one to see what it means and what we do with it.
How to Unfreeze a Coinbase Account and Withdraw Your Crypto
Tap through each confirmation to see what happens at each stage. Below is how we work your case, start to finish.
We read the Coinbase record
Your restriction notice, support messages, transaction history and deposit hashes.
Intake first. We read the restriction notice, the support thread, the transaction history, and the deposit hashes before anyone replies to Coinbase.
- 01
Step 1. We read the Coinbase record
Your restriction notice, support messages, transaction history and deposit hashes.
- Restriction notice
- Support thread
- Transaction history
- Deposit hashes
- 02
Step 2. We find the flagged funds
We trace your deposits on-chain and check them against your identity and funding records. That’s usually where the real cause shows up.
- On-chain trace
- Funding map
- Identity check
- Owning review
- 03
Step 3. We grade the case before you pay
You’ll know how hard your case is, why, and what it means for your assets. If we can’t help, we tell you before you pay.
- Case grade
- Asset summary
- Documents needed
- Working timeline range
- 04
Step 4. We build the compliance file
Where the money came from, the trace behind each flagged deposit and the records that prove both. A second specialist reviews it before it’s filed.
- Source of funds narrative
- Trace report
- Evidence index
- Withdrawal request
- 05
Step 5. We follow it to the assets
Every reply from Coinbase tells us something. If it’s denied, we rebuild from the reason given. We never resend the same reply.
- Submission log
- Reply analysis
- Asset tracker
- Escalation route
If the first submission is rejected
Verification and review response
Finish verification and answer the source of funds request with one complete file. Most restrictions are decided here.
Most restrictions are decided here.Compliance escalation
If support can’t close it, the file goes to Coinbase compliance with the trace report and records.
The team that owns the decision reads the full file.Asset release request
A written request to turn withdrawals back on, or to return every asset that isn’t under a lawful hold.
Your assets have their own track.Regulator complaint
A complaint to the state regulator that licenses Coinbase, such as the NYDFS, and the CFPB where the account qualifies. Used on a complete file that has stalled. Used on a complete file that has stalled.
Used on a documented file that has stalled.Attorney demand
When a case is stuck and the facts are on your side, an attorney-reviewed notice under the Coinbase User Agreement puts the dispute on record with Coinbase. We only use it when the case calls for it.
The last rung. An attorney-reviewed letter, only when the case calls for it.Struggling to get your Coinbase account unfrozen on your own?
Book a call and we’ll map out your next move.
Check Where Your Coinbase Case Stands
Answer four quick questions and see how hard your case looks and what’s still missing. Nothing is sent until you hit submit.
- 1What did you receive
- 2Where does it stand
- 3What applies
- 4What you have
What did Coinbase send you
Where does the case stand today
Tick everything that applies
Which of these can you get
- Team that reviews it
- What they check
- Our route
- Still missing
A first look from four answers. The real grade comes after we read the notice and your file.
Coinbase case, draft
We are the ones businesses come to when every other agency and law firm has already failed.
Most account holders find us after their replies were rejected and another agency already tried. Every reply stays on the account, so the next one has to be built differently. Our team has worked inside these platforms and knows what each review is measuring. That’s how we’ve resolved more than 10,000 cases.
Know How Hard Your Coinbase Case Is Before You Pay
Toggle what’s true for your account and watch the grade change. The more damage on the account, the more work it takes, and your price follows. If there’s no real path, we tell you before you pay.
- What Coinbase sees
- How we work it
Moderate
One verification step pending on a clean account. We find the hold and answer it with matching documents.
Difficult
Deposits that need a documented origin. A source of funds file with a record for each large deposit.
Hell 1
On-chain exposure a few hops back. A hop by hop trace showing where the coins really came from.
Hell 2
A screening hit or a weak reply already on file. Exact identity data or a rebuilt reply that closes the gap.
Hell 3
Closure decided or heavy indirect risk. Asset return worked first, reconsideration where the facts support it.
Hell 4
A closed account with assets still withheld. Compliance escalation and a formal complaint on a complete record.
Hell 5
A nearly closed file with a long record against it. The regulator route and the asset release worked together.
Hell 6
Past a human path. We tell you before you pay.
Hell 7
No real option left. We tell you before you pay.
What’s Included in Your Coinbase Case
Everything we file for you, every reply Coinbase sends back and the record behind every next step.
The flagged deposit of 0.41 BTC came from a wallet I control. I bought the coins on another regulated exchange in March with salary paid into my bank account, then moved them to self custody.
The source of funds file is complete and every deposit is evidenced. We request that sending and withdrawals be enabled, or that every asset not subject to a lawful hold be returned to the bank account on file.
Pick a report type and generate it. Compliance reads the source of funds narrative first, so it is written before anything else in the file.
Source of funds narrative
A clear account of where your money came from, deposit by deposit.
On-chain trace report
Every hop of the flagged coins, with proof of where they came from.
Evidence index
Bank, exchange and tax records, numbered and tied to your reply.
Asset release request
The written request to withdraw your assets or have them returned.
Submission and asset log
Every message, upload and balance change, recorded.
What Goes Into a Strong Coinbase Compliance Reply
Coinbase wants to see where the money came from and the proof behind it. Tap a document to see an example.
To: Identity verification
Re: Account restricted
1. Root cause
Whether the account’s activity and funding meet compliance requirements.
2. Corrective actions taken
You’ll know how hard your case is, why, and what it means for your assets. If we can’t help, we tell you before you pay.
3. Preventive measures
A clear account of where your money came from, deposit by deposit.
Exhibits A to F attached
To: Identity verification
Re: Account restricted
1. Root cause
Whether the account’s activity and funding meet compliance requirements.
2. Corrective actions taken
You’ll know how hard your case is, why, and what it means for your assets. If we can’t help, we tell you before you pay.
3. Preventive measures
Every hop of the flagged coins, with proof of where they came from.
Exhibits A to F attached
To: Identity verification
Re: Account restricted
1. Root cause
Whether the account’s activity and funding meet compliance requirements.
2. Corrective actions taken
You’ll know how hard your case is, why, and what it means for your assets. If we can’t help, we tell you before you pay.
3. Preventive measures
The written request to withdraw your assets or have them returned.
Exhibits A to F attached
Coinbase Restriction Types and Who Reviews Them
Pick a category, then open any case to see who reviews it, what sets it off and what we send.
Who reviews Coinbase cases
IIdentity verification
Confirms the account holder with ID and, where needed, additional verification steps.
Current, matching identity documents and a verified owner.
CCompliance and AML
Runs source of funds, enhanced due diligence, and transaction reviews under Coinbase’s BSA and AML program.
A documented, consistent account of where the funds came from.
OOn-chain risk analysis
Traces incoming and outgoing crypto against risk indicators such as mixers, sanctioned addresses, and illicit services.
A clear provenance trail for the flagged funds.
SSanctions screening
Screens users and addresses against OFAC and other lists.
Identity or address data that separates you from the list entry.
AAccount security
Locks accounts on takeover signals and restores access after verification.
Proof the owner controls the account.
LLegal and complaints
Handles formal complaints and notices under the Coinbase User Agreement.
A record that every request was answered and no lawful basis remains to withhold.
Freezes and holds
Coinbase noticeAccount restrictedAccount restricted
We answer the compliance request with a complete file.
Compliance and AML
Activity or funding that does not fit the customer profile.
A complete file answering the verification or source of funds request.
Coinbase noticeWithdrawal freezeWithdrawal freeze
We clear verification and holds, then request access.
Compliance and AML with Account security
A verification step or security hold still pending.
The completed step, cleared holds, and a withdrawal access request.
Coinbase noticeCash withdrawal holdCash withdrawal hold
We document the linked bank and funds.
Compliance and AML
Fiat moving to or from a bank that needs verification.
Linked bank ownership and the funding record.
Coinbase noticeCrypto send disabledCrypto send disabled
We identify the pending review and answer it.
Compliance and AML
An open review that blocks outbound transfers.
The answer to the review that is actually pending.
Coinbase noticeBank deposit holdBank deposit hold
Crypto bought with a bank transfer cannot be sent until the deposit clears.
Account security
A recent bank funded purchase still inside its hold.
Nothing new while the hold runs, then a release request if it does not lift.
Coinbase noticeTravel rule details missingTravel rule details missing
A send held because recipient details were not supplied.
Compliance and AML
A transfer to another provider without required recipient details.
The recipient name and provider details for the transfer.
Closure
Coinbase noticeAccount closureAccount closure
We request withdrawal or return of every asset.
Legal and complaints
A decision to end the relationship.
A written request to withdraw or return every asset.
Coinbase noticeSudden closureSudden closure
We document holdings and press for access to withdraw.
Compliance and AML
Closure with little or no explanation.
A full holdings record and a request for access to withdraw.
Coinbase noticeAsset return delayAsset return delay
We escalate in writing when return stalls.
Legal and complaints
A return that has stalled after closure.
A written escalation with the asset tracker and timeline.
Coinbase noticeClosure after a dormant periodClosure after a dormant period
An account closed after long inactivity with assets still on it.
Legal and complaints
No activity for a long period and a balance remaining.
Identity confirmation and the return route for the assets.
Compliance
Coinbase noticeSource of fundsSource of funds
We document each material deposit.
Compliance and AML
Deposits without a documented origin.
A narrative with bank, exchange, and tax records for each material deposit.
Coinbase noticeEnhanced due diligenceEnhanced due diligence
We supply the deeper records listed.
Compliance and AML
A risk level that calls for deeper records.
Exactly the records the request lists, numbered.
Coinbase noticeBusiness account KYBBusiness account KYB
We audit entity and owner documents.
Identity verification
Entity or owner details that are incomplete or inconsistent.
Audited entity and owner documents that match.
Coinbase noticeTax and income recordsTax and income records
We align records with trading history.
Compliance and AML
Trading volume that does not fit declared income.
Tax filings and income records aligned with trading history.
Coinbase noticeStaking or rewards income questionsStaking or rewards income questions
Compliance asks where reward income came from.
Compliance and AML
Inbound rewards the profile did not predict.
Records of the staking or reward source and the tax documents that show it.
On-chain flags
Coinbase noticeFlagged depositFlagged deposit
We trace the coins back to a clean origin.
On-chain risk analysis
Inbound crypto with exposure to risky addresses.
A hop by hop trace to a clean origin.
Coinbase noticeMixer or bridge exposureMixer or bridge exposure
We separate shared infrastructure from counterparties.
On-chain risk analysis
Funds that passed through shared infrastructure.
Evidence separating the infrastructure from any risky counterparty.
Coinbase noticeSanctioned address proximitySanctioned address proximity
We document distance and provenance.
Sanctions screening
Funds a few hops from a sanctioned address.
Documented distance and provenance of the funds.
Coinbase noticeNFT marketplace exposureNFT marketplace exposure
A deposit that came through a marketplace wallet with flagged activity.
On-chain risk analysis
Funds tied to a marketplace address with risk history.
The trade record showing what you sold, to whom, and the settlement path.
Security and screening
Coinbase noticeAccount takeover lockAccount takeover lock
We document access and restore the owner.
Account security
Login, device, or withdrawal address changes that look unauthorized.
Access history and verification that the owner controls the account.
Coinbase noticeSanctions name matchSanctions name match
We clear near matches with identity data.
Sanctions screening
A name close to a list entry.
Identity and address data that separate you from the entry.
Coinbase noticeIdentity reverificationIdentity reverification
We audit documents before upload.
Identity verification
Account changes that call for a fresh check.
Current documents audited against account details.
Coinbase noticeSIM swap lockoutSIM swap lockout
The account locked after a phone number was moved.
Account security
A phone change followed by login attempts.
Carrier records, identity confirmation, and new 2 step settings.
Coinbase noticeDuplicate account detectionDuplicate account detection
A second account opened under the same identity.
Identity verification
Two accounts with the same person behind them.
Which account to keep and the closure of the other.
Your Coinbase case may not be listed here. We have likely seen it.
We’ve handled far more Coinbase cases than fit on one page, including rare notices and stacked decisions. Send it over and we’ll work out the path with you.
Coinbase Account Restricted FAQs
Don’t see your question? Send us your notice and we’ll answer it directly.
Why is my Coinbase account restricted?
Coinbase restricts an account when it sees suspected malicious activity, hits a problem during account recovery or finds activity it believes breaks the Coinbase User Agreement. Coinbase can also disable buying and selling while still letting you send crypto and withdraw cash. Check the exact message in your account, because each restriction type has a different fix.
How long does a Coinbase account restriction review take?
Coinbase says restriction resolution and review usually take up to 10 business days, and some cases take longer. You need access to your 2-step verification method and must be able to sign in to finish the process. Answer each request once, completely, with documents that match your verified identity.
Can I get my money out of a closed Coinbase account?
Yes, a closed Coinbase account usually still lets you withdraw your cash balance to a verified bank account and send crypto to an external wallet. Coinbase does not let closed accounts sell crypto for cash or convert assets. Have an external wallet address ready, and start with a free assessment if the withdrawal is blocked.
How long do I have to withdraw from a closed Coinbase account?
Coinbase’s User Agreement says you can transfer your digital assets and funds for 90 days after the account is deactivated or canceled, unless the law or a court order blocks it. Coinbase also has an unclaimed funds policy, so waiting can cost you access. Move your balance as soon as the closure notice arrives.
Does Coinbase freeze accounts?
Coinbase freezes funds only in rare cases, mainly when a court or other authority orders it or when sanctions rules such as OFAC require it. A frozen account is different from a closed one, because a closed account can still send crypto out and withdraw cash. Read your notice to see which situation applies.
Why did Coinbase close my account?
Coinbase closes an account when it decides the activity breaks its User Agreement, and the agreement lets Coinbase suspend or end access without sharing the details. Common triggers include identity issues, prohibited use and transactions Coinbase cannot trace to a clear source. Gather your verified ID and records for any large or unusual transfers.
How do I file a formal complaint with Coinbase?
You file a formal complaint with Coinbase by using its complaint form to describe your dispute, which the User Agreement requires before arbitration or small claims. Coinbase says the process ends when it responds or 45 business days after it receives the complaint, whichever comes first. State the issue, the dates and the outcome you want.
What should I send Coinbase to lift a restriction?
To lift a Coinbase restriction, send exactly what the request asks for, usually a valid government ID that matches your account and records explaining the source of your funds. Bank statements, exchange records or pay stubs that line up with your deposits help most. One complete answer works better than many partial uploads.
What should I avoid after Coinbase restricts my account?
After a Coinbase restriction, avoid opening a second account, using someone else’s identity or sending documents that do not match your records. Coinbase reviews identity and transaction history closely, and a mismatch can turn a temporary restriction into a closure. Watch for fake support numbers too, since Coinbase help runs through its official site.
Can someone help me get my Coinbase account back?
Yes, a Coinbase dispute team can help you answer the restriction, organize your source of funds records and file the formal complaint the right way. We work only from your real documents and keep every step in writing. Book a free assessment and we will tell you what Coinbase is likely asking for.
What does a Coinbase dispute service cost?
The cost of a Coinbase dispute service depends on whether the account is restricted or closed, how much is locked and how much transaction history needs records. We start with a free assessment, explain what we see and give you a price before any work begins. Simple withdrawal problems cost less than a full closure case.
Can anyone guarantee Coinbase will restore my account?
No. Nobody can guarantee Coinbase will restore an account or release funds, because Coinbase makes that decision under its User Agreement. What we commit to is the work: a complete response built on your real records, a properly filed complaint, and a straight answer on your odds before you pay.
The People and Businesses That Trust Us
Some agreed to be named. Most can’t be, so here’s the part we’re allowed to show.
Get a Free Assessment of Your Coinbase Restriction
Send us your notice and deposit history. We’ll tell you where you stand before you pay anything.
- A specialist reads your notice before the call
- You leave with the route and the grade in writing
- No fee to talk, no obligation after