Amazon invoice requirements are the four tests a supplier invoice must pass before a supply chain review closes in your favor. The invoice must come directly from your supplier and show that supplier’s name, phone number, address and website. Its issue date must fall within the 365 days before the performance notification. It must name the products in a way that matches your listings, and its quantities must cover your sales and in-stock inventory for each cited ASIN over that same 365 days. Fail one test and the whole submission is rejected. Until Amazon accepts compliant invoices with a Plan of Action, the listings stay removed or the account stays deactivated.

What Amazon Means by Supply Chain Verification

Supply chain verification is Amazon asking you to prove where every unit came from. Amazon’s own invoice requirements for appealing a policy violation say that many policy violations can only be addressed with copies of supplier invoices, because Amazon uses them to confirm you source from legitimate suppliers. The request rides along with an authenticity complaint, a product quality concern, a rights owner notice or a wider account review. The notification usually tells you Amazon is unable to verify your supplier and asks for supply chain documentation. Sometimes it arrives right after Amazon has rejected invoices you already sent.

The stakes are written into Amazon’s Anti-Counterfeiting policy. Sellers must provide records about the authenticity of their products when Amazon asks for them. Failure to comply can cost you selling privileges, lead to funds being withheld and end with disposal of inventory held in fulfillment centers. Most supply chain requests start at the listing level. An unanswered request, or one answered with documents that fail the tests, is how a listing removal becomes an account deactivation.

The contract behind all of this is the Amazon Services Business Solutions Agreement. Its Term and Termination section lets Amazon suspend an account immediately when a material breach is not cured within 7 days of a cure notice, or when its controls suggest deceptive, fraudulent or illegal activity. The same section commits Amazon to tell you the reason and any options to appeal, by email or through Seller Central. Read that notice line by line, because it names the ASINs and the policy you are answering.

What the reviewer is checking

The reviewer is not judging your reputation. They compare each invoice with Amazon’s written criteria for supplier details, the date window and quantities, and they compare the invoice with your listing and your sales. Years in business, product quality and five-star reviews carry no weight against a missing field. When a seller tells us Amazon rejected perfectly good invoices, we almost always find a single gap. The supplier website is missing, or one invoice predates the window, or the units fall 10 or 20 percent short of sales.

The business models that fail verification most often

Retail arbitrage sellers. A store receipt records a consumer purchase. It rarely shows the supplier phone number and website Amazon lists, and it does not show a supply relationship with a distributor or brand.
Wholesale buyers who use brokers. A trading company issues the invoice but leaves off its own contact details, or the details lead to a mailbox address and a website with no business behind it.
High-volume sellers with thin paperwork. The invoices are genuine and correctly formatted. The units on them cover only part of what the account sold, so the reviewer has no source for the rest.
Private label sellers buying through agents. The factory ships the goods, but a sourcing agent issues the invoice. The agent’s details must be complete and verifiable or the chain breaks at that link.

Every one of these models can pass. The compliant version buys from verifiable suppliers who issue proper invoices, insists on full supplier contact details, keeps purchases flowing inside the 365-day window and files every document by ASIN. Our guide to authorized sourcing that prevents inauthentic claims covers supplier selection in more depth.

First request compared with repeat requests

Amazon publishes no strike tiers for supply chain verification. A first request answered with complete, reconciled invoices often closes at the listing level without touching the account. Each rejected package changes the file, because the reviewer now holds documents that failed the standard and will read the next set against them. Sellers on a second or third rejection should read our guide on supply chain invoices rejected again. If Amazon has asked for invoices on one ASIN and the account is still active, our walkthrough of an ASIN invoice request before deactivation shows how to close it early. Repeat rejections on identity paperwork follow a different track, covered in business documents rejected again and seller verification rejected again.

Amazon Invoice Requirements Line by Line

Amazon publishes the criteria on its “Invoice requirements for appealing a policy violation” page in Seller Central. Every invoice in your package should clear every row below before you upload it.

What counts as an invoice

Amazon defines an invoice as a document recording the final transaction of goods between a buyer and a supplier. The supplier issues it directly. It itemizes the goods received and states the terms of sale for a completed transaction. That definition removes quotes, order confirmations and packing slips from consideration before a single field is read.

The required elements

Element	What Amazon requires
Supplier information	Supplier name, phone number, address and website. Amazon says supplier details stay out of reach of its retail team and other sellers.
Issue date	Clearly displayed and within the 365 days before you received the performance notification.
Quantity	Enough units to cover sales volumes and in-stock inventory for each cited ASIN across the past 365 days.
Sales records	Sales records for each ASIN tied to the policy violation.
Product identifiers	Product names, model numbers or a UPC, EAN or ISBN. Variations show version, color or style. Bundles list every component.
File type and size	The US page accepts .pdf, .jpg, .png and .gif files up to 10MB each.
Transaction status	A completed and fulfilled transaction, on a document that is authentic and unaltered.

You may strip pricing from an invoice as long as everything else stays visible and clear. On an invoice with several products you may highlight the one under review. Amazon warns that regional requirements can apply, such as state or province tax information, and says it sends those by email. Amazon accepts invoices written in languages other than English. Books, CDs and other media products follow the same rules as every other item. Amazon may contact your supplier to confirm the document, so the supplier’s phone line and email should be answered by someone who knows your account.

How the US and European pages differ

The European Seller Central version of the same invoice requirements page keeps the 365-day issue date, the quantity test and the sales record rule. It asks for product identifiers that are easy to understand and can be validated online. It adds a note that your supplier should have a strong web presence verifiable through government resources, such as business tax registration numbers, or through brand websites and business directories. Each storefront updates its page separately, so read the version for the store that issued your notice.

Point	US page (sellercentral.amazon.com)	European page (sellercentral-europe.amazon.com)
Issue date window	365 days before the notification	365 days before the notification
Supplier contact fields	Name, phone, address, website	Name, phone, address, website
Stated file size limit	10MB	No size stated
Supplier web presence	Listed in the sourcing FAQ	Stated as a note, with tax registration numbers as an example
Invoices sent by email	Named as not accepted	Not named in the rejection list
Regional extras	State or province tax details, sent by email	Not stated on the page

Regional law sits under both pages. In the US, the INFORM Consumers Act at 15 U.S.C. 45f took effect on June 27, 2023, according to the Federal Trade Commission’s business guidance. It applies to sellers with 200 or more sales of new or unused consumer products and $5,000 or more in gross revenue in any continuous 12-month period within the past 24 months. In the EU, Article 30 of the Digital Services Act, Regulation (EU) 2022/2065, requires marketplaces to collect and check trader details against official databases and makes traders liable for the accuracy of what they provide. Traders already selling on 17 February 2024 had 12 months to supply that information. Neither law sets the invoice test, but both explain why a supplier with a registered business and a public footprint passes faster than one without.

Invoice field checklist (supplier contact, date, quantity, buyer name)

Supplier name matches a registered business you can find in a government register.
Supplier phone number is printed and answered by the supplier during business hours.
Supplier address is a physical office or warehouse, not a virtual mailbox.
Supplier website is printed and belongs to the supplier.
Buyer name and address match the legal name and address on your Seller Central account.
Product identifiers match each cited ASIN, down to variation and bundle details.
Quantities appear per line and, across all invoices inside the window, cover sales plus stock.
Completed transaction. The document is a final invoice. Quotes, pro forma invoices and order confirmations fail.
Original file as the supplier issued it, under 10MB, with nothing changed except removed pricing.

Amazon’s published list does not name buyer details as a separate requirement. We add them because an invoice addressed to a different company raises the question of who bought the goods, and the reviewer has your account details open beside the invoice.

The invoice record shows each field a reviewer checks against the cited ASIN and your account. Switch tabs to see supplier, transaction and file checks.

When the field check turns up gaps your supplier cannot fix, our Amazon suspension specialists rebuild the invoice package and the appeal around what the documents can prove.

How the 365 Day Window Is Counted

The date window is the most misread line on the page. Amazon ties it to the day you received the performance notification, and the count starts there. It does not start today, and it does not restart when you resubmit two or three months later.

A worked example with dates

Take a composite case. A notification arrives on March 1, 2026. Count back 365 days and the window opens on March 1, 2025. An invoice dated March 15, 2025 sits inside the window even if you upload it in May 2026. An invoice dated February 10, 2025 sits outside it, no matter how genuine the goods were. An invoice dated March 20, 2026, for stock bought after the notice, proves nothing about the units already sold, because Amazon asks for quantities that cover sales during the 365 days before the notice.

The quantity test inside the window

The window and the quantity test work as one rule. Suppose ASIN A sold 1,200 units in the window and 300 units sit in fulfillment centers. The invoices dated inside the window must account for at least 1,500 units. Suppose ASIN B sold 1,100 units, holds no stock, and the in-window invoices show 900 units. That 200-unit gap is the first thing the reviewer will find. Units bought before the window may be real, yet they do not count toward the test.

Common window problems

Old bulk purchases. A seller who bought 18 months of stock in one order has no in-window invoice for the final 6 months of sales.
Invoices dated after the notification. They cannot source units that left the warehouse before the notice.
Unclear dates. Amazon wants a clearly displayed issue date. An order date or ship date in its place invites a rejection.
Split sources. Part of the stock comes from a documented supplier inside the window and part from an undocumented source, leaving a gap the reconciliation exposes.

Sales to invoice quantity reconciliation steps

Write down the notification date and count back 365 days to fix the window.
For each cited ASIN, export units sold inside the window from your Seller Central business reports.
Add current in-stock units, including inventory in fulfillment centers and inbound shipments already received.
List every supplier invoice dated inside the window that covers the ASIN, with the quantity on each line.
Total the invoiced units and compare them with sales plus stock.
Where invoices cover the total, pair the sales export with the invoices for upload.
Where invoices fall short, search the same supplier’s records for missing invoices before you assume the units came from elsewhere.
Record the result in a table with five columns for ASIN, units sold, units in stock, units invoiced and supplier.

Writing the Plan of Action With Invoices

The invoices carry the evidence. The Plan of Action tells the reviewer what those invoices prove and what changed in your business. Our method for these cases rests on one position. The supply chain is documented, and the invoices trace every unit to an authorized source. Every paragraph of the plan supports that position. Amazon’s page on how to complete an appeal questionnaire to reinstate selling privileges sets the tone. Be clear and concise, be factual and direct, avoid emotive language, and focus on the events that led to the issue rather than on your product or brand story. Our full Amazon Plan of Action guide covers the format in depth.

Name the case. Quote the notification, list the ASINs and name the policy Amazon cited. State your position in one sentence.
State the root cause. Name the ASIN or brand and the exact reason the invoices failed. “Invoices for ASIN B0XXXXXXX came from a trading company whose website was not printed on the invoice” is a root cause. “We misunderstood the rules” is not. Amazon’s appeal page lists unverifiable suppliers, inventory management issues and quality control issues as typical root causes.
List corrective actions with dates. Reissued invoices obtained from the supplier with the missing fields, authorization letters collected for brands that restrict resellers, quantities reconciled for each ASIN, the supplier re-verified, and listings you cannot document closed.
List preventive measures with owners. A supplier vetting check before the first order, an agreed invoice format, invoice-to-listing traceability on every inbound lot, and a monthly reconciliation by ASIN. Give each control a named owner and a review date.
Attach the evidence. Invoices and sales records for every cited ASIN, the reconciliation table, authorization letters and receiving records. Amazon’s appeal page says to submit supporting evidence for every ASIN under review, which you will find at the bottom of the original notification.
Mark the documents. Amazon suggests circling or highlighting the ASINs, the supplier name and the relevant terms so the reviewer finds them fast.
Submit in Seller Central. Select the violation on the Account Health dashboard and follow the banner instructions. Make one concrete request, that Amazon accept the documentation and reinstate the listings or the account.

Law that frames the record

The legal background helps you frame the record, and we offer it as general background rather than legal advice for your case.

Region	Rule	How it applies to invoices
United States	The genuine goods and material difference line of cases, starting with Champion Spark Plug Co. v. Sanders, 331 U.S. 125 (1947), followed by Davidoff & Cie, SA v. PLD International Corp., No. 00-14368 (11th Cir. Aug. 28, 2001) and Beltronics USA, Inc. v. Midwest Inventory Distribution, LLC, No. 07-3340 (10th Cir. Apr. 9, 2009)	Reselling genuine goods that are not materially different is generally lawful. Invoices from a legitimate source are how you show the goods are genuine.
United Kingdom	Trade Marks Act 1994, section 12	A mark is not infringed by goods the proprietor put on the market in the UK or the EEA, a scope in force since 31 December 2020. Invoices tracing goods to that first sale support the point.
European Union	Regulation (EU) 2017/1001, Article 15	An EU trade mark owner cannot block resale of goods placed on the EEA market with its consent, unless legitimate reasons exist, such as a changed or impaired condition.
All storefronts	Amazon Services Business Solutions Agreement	The relationship is contractual. Section 15.1 promises at least 15 days’ notice of most changes, and Amazon’s published invoice criteria are the standard you are asking it to apply.

Exhaustion only helps when the goods trace to a first sale by or with the consent of the brand, which is why gray market chains with unknown links fail even when the product is real. If the invoice request came with an authenticity complaint, our guide on appealing an Amazon inauthentic item complaint covers that side of the case.

What Never to Do With Invoices

Amazon lists the documents it refuses to review. Several of the mistakes below also create a new violation, which turns a paperwork gap into a document integrity case.

Editing invoices. Amazon rejects documents that have been digitally manipulated. Its Anti-Counterfeiting policy says that documents edited in any way other than removing pricing, or documents that mislead, violate the policy and lead to enforcement against the account. Ask the supplier to reissue a corrected invoice instead.
Uploading editable files. Excel (.xlsx) and Word (.docx) files are refused. Upload the PDF or image the supplier produced.
Sending pre-sale paperwork. Amazon refuses any document issued in advance of a finalized invoice or a completed transaction, and a sales quote or pro forma is exactly that.
Self-issuing. Amazon refuses invoices where the supplier appears to be the same business as the buyer, which includes a sister company you control.
Emailing invoices. The US page refuses invoices sent by email or third-party sharing. They go through Seller Central.
Submitting poor scans. Illegible or low resolution files, conflicting details across documents and missing fields are all listed grounds for refusal.
Resending a rejected package. When Amazon rejects an appeal with invoices, your Performance Notifications give the reasons. Fix each named reason before the next upload.
Passing off retail receipts. A register receipt rarely carries the supplier fields Amazon requires and shows no supply relationship with the brand.

Supply chain requests often arrive alongside identity checks. If Amazon is also asking you to confirm who you are, see our guides on failed seller identity verification and rejected business verification documents. US sellers facing an annual certification prompt can read our guide on INFORM Consumers Act verification. EU sellers can read our guide on EU KYC and DSA trader verification, and UK sellers our breakdown of UK KYC verification requirements.

Open each case to see what Amazon rejects, what the reviewer can see in the document and what it concludes about the account.

Purchasing Records Routine

Prevention comes down to one habit. Hold supplier invoices with full contact details and enough units to cover every sale in the trailing 365 days. A fixed routine turns that habit into a file you can upload the day a request lands.

Before every purchase

Vet the supplier. Amazon’s sourcing FAQ lists four checks. Review licenses and other official business documents. Confirm a physical office or warehouse. Check credibility through bureau ratings, company background, media coverage and industry reputation. Confirm web presence through government resources, brand websites and business directories.
Fix the invoice format in writing. The supplier agrees to print its name, phone, address and website, your legal business name, a clear issue date, identifiers that match your ASINs and quantities per line.
Shorten the chain. Every intermediary between you and the brand is another business whose details must appear and hold up under a phone call.

When the invoice arrives

Run the nine-point field checklist before you pay or receive the goods.
Store the original file in a folder per ASIN, in the format the supplier sent.
Receive against it. Match each inbound lot to an invoice line and log the receipt date and count.

Every month

Reconcile by ASIN. Compare in-window invoiced units against units sold and in stock. Any ASIN where sales outrun invoices needs a documented reorder or a decision to retire the listing.
Watch the calendar. For ASINs supplied by one old bulk order, place a fresh order before month 12 so recent sales are covered by recent invoices.

Every quarter

Re-verify suppliers. Confirm each one is still registered, still at its address and still reachable by phone.
Audit 10 invoices picked at random against the checklist and the receiving log.
Prune the catalog. Close listings you cannot document to Amazon’s standard.

A seller running this routine answers the next request with the files, the reconciliation table and a one-page plan within 24 hours. Without it, the same request can drag on for weeks while invoices are chased from suppliers who have moved on.

Frequently Asked Questions

How old can invoices be for Amazon?

Invoices must carry an issue date within the 365 days before the performance notification. Older invoices may prove a genuine purchase, but they do not count toward the quantity test for sales inside the window.

Who must issue the invoice?

Your supplier must issue it directly. Amazon refuses self-issued invoices, invoices where the supplier looks like the same business as the buyer, and pre-sale documents such as quotes and pro forma invoices.

Why did Amazon reject my invoices?

The usual causes are a missing supplier field, a date outside the window or units that fall short of sales. Edited or editable files, illegible scans and invoices sent by email fail too. Your Performance Notifications list the reasons for your specific case.

Does the 365 days count from today?

No, the count runs back from the date of the performance notification. It stays fixed when you resubmit, so invoices dated after the notice cannot cover earlier sales.

Do invoices have to be in English?

No, Amazon states invoices do not have to be in English. Product identifiers and quantities should still be legible enough for the reviewer to match each line to your ASIN.

Can I hide prices on the invoice?

Yes, Amazon allows you to remove pricing. Every other field must stay visible and clear, and any other edit breaches the Anti-Counterfeiting policy.

What happens until invoices are accepted?

The listings stay removed or the account stays deactivated until Amazon accepts compliant invoices and a Plan of Action. Submit through the Account Health dashboard with evidence for every product named in the notification.

Get Help With an Amazon Supply Chain Review

Plenty of sellers clear a supply chain review alone once they know the exact tests. We step in when invoices keep failing, when the supplier cannot produce what Amazon asks for, or when the catalog was built on sources that never issue compliant invoices. Our team reconciles invoices against sales, works with suppliers on reissued documents, rebuilds the supply chain evidence and writes the Plan of Action.

Hand the case to our Amazon suspension and reinstatement service, submit your case for a free assessment, or book a consultation to audit your purchasing records before the next request arrives.

Sellers on Walmart, eBay and other channels can find the matching desk in our marketplace reinstatement services.

How to Pass an Amazon Supply Chain Review With Valid Invoices