The Shopify Fulfillment Network Reconciliation Service That Finds Your Missing Units and Files What Your Records Prove.

Flexport runs the warehouses, receiving and claims behind Shopify’s fulfillment app. Shopify sold its logistics business to Flexport in May 2023 in exchange for a stake in Flexport. Merchants still connect through the app in the Shopify admin, but inventory problems and claims are handled under Flexport’s policies.

If Flexport received fewer units than you sent, open a claim for the inbound shipment with Flexport support. Include the shipment or ASN ID, the unit count affected, a description of any damage and a commercial invoice or cost documentation. Compare your packing list to the received count first so every missing unit is accounted for.

Flexport gives merchants 90 days from the shipment’s arrival or the incident date to file a claim for an inbound shipment that is lost, damaged or missing units. Claims submitted after 90 days are not processed. Check receiving counts as soon as each shipment arrives so gaps are raised well inside that window.

Flexport gives sellers 7 calendar days from the final delivery date to file a removal order claim, extended to 30 calendar days during peak season from November 15 to January 15. That is a short window, so open and count every removal shipment the day it arrives and photograph any damage before you unpack.

Flexport claims need the shipment or ASN ID, the number of units affected, a description of the damage and a commercial invoice or other cost documentation that proves the value. Photos of cartons and labels help on damage claims. Never create or edit an invoice to support a claim, since one bad document can sink the rest.

Damage that traces back to weak or improper packaging generally stays with the merchant, so a claim will not fix it. Check that your cartons, inner packing and labels meet Flexport’s inbound requirements before the next shipment. Fixing the packaging stops the same damage from coming back every month.

It is both in practice. You connect through the fulfillment app in your Shopify admin, but since Shopify sold its logistics business to Flexport in 2023, Flexport runs the warehouses, the receiving and the claims. That is why claim windows and payout rules come from Flexport’s help center.

Yes. Flexport publishes its claim windows and payout rules in its help center and can update them. Check the current policy before you file anything, and keep a record of the version you relied on. Working the oldest gaps first protects you if a window is shorter than you expected.

A fulfillment reconciliation service is worth it when you send enough inventory through Flexport that nobody matches every receiving count, order and removal to your records. We match units across Shopify and Flexport, file each gap once inside its window and flag packaging problems. Start with a free assessment of your fulfillment records.

The cost of fulfillment reconciliation depends on your shipment volume, SKU count and how many gaps are still inside Flexport’s windows. We start with a free assessment, show you what looks claimable and then quote the work. The price follows how much there is to reconcile and how hard the gaps are to prove.

No. Flexport makes the final decision on every claim and the amount credited. Be careful with anyone who promises a payout. What we commit to is the work: every documented gap filed once, inside its window, with the right proof, and a straight answer on what is worth filing before you pay.