Find Your Lost FBT Inventory and File Inside the 60-Day Window
Fulfilled by TikTok reimburses logistics losses on orders, inbound shipments, and warehouse and return inventory. Every request has to land within 60 days of the order, backed by an English commercial invoice in USD, or it’s rejected automatically. We reconcile the losses, check the invoice before it goes in and file inside the window.
This strip is a calendar. Drag the gold order pin and watch the 60-day window move with it. Today is fixed, the window is not.
What Fulfilled by TikTok Reimburses and What It Won’t
Three reimbursement categories, one evidence rule, the fee lines and the return reasons that never qualify. Open the box flap by flap.
Six compartments, six things we reconcile. Tap a flap to open it. The last one holds what FBT will not pay for.
Why FBT Checks Your Invoice Before It Reads Your Claim
FBT asks for a commercial invoice in English and in USD, showing the goods ID or barcode, the description, the quantity, the price and a valid stamp. A proforma invoice or a multi-currency invoice gets rejected, however real the loss.
So the invoice is the first thing we check. If your supplier needs to reissue it, you hear it from us while there’s still time on the clock.
- English, USD, commercial, stamped
- Goods ID or barcode on every line
- Issued by your supplier, never recreated by us
This invoice passes as it stands. Switch any field off, or flip it to proforma, and watch what the stamp says.
How We File FBT Reimbursement Requests
Five steps. The fourth is where most requests go wrong, because there are two places to file and each one wants different details.
Step one happens in Finance, Statements, and in the FBT Billing center. Tap export. Every line we reconcile starts from these records.
Which FBT Return Reasons Qualify for Reimbursement
Consumer order reimbursement covers logistics losses. A buyer changing their mind doesn’t count. Knowing which return reasons qualify saves you filing a request that was never going to pass.
Every return has a reason code. Tap one and it drops through the filter. Logistics causes land on the left. Buyer reasons fall to the right.
Know What to Ask For Before You File
Compensation is capped at the order amount, and if the item sold for less on TikTok within the 60 days, the lower price is the basis. We work out the basis for every line, so each request asks for what the policy allows.
The order amount is the ceiling. If the same item sold for less on TikTok within 60 days, that lower price is the basis. Move the sliders and see which one wins.
TikTok Shop FBT Reimbursement FAQs
Don’t see your question? Send us your FBT orders and we’ll answer it directly.
Does Fulfilled by TikTok reimburse lost inventory?
Yes. Fulfilled by TikTok reimburses logistics losses up to the order amount, covering lost or damaged customer orders, inbound inventory lost or damaged at receiving, warehouse inventory lost or damaged in storage and return inventory lost or damaged in transit. You need a qualifying commercial invoice and must file within the deadline, or the request is rejected.
How long do I have to file an FBT reimbursement claim?
TikTok Shop requires FBT reimbursement claims within 60 days after the order is generated. Requests filed after that are rejected, no matter how real the loss is. Because the clock starts with the order, reconcile every month so nothing passes day 60 before you notice it.
What invoice does TikTok need for an FBT claim?
TikTok needs a commercial invoice in English, priced only in USD, that shows the goods ID, description, quantity and price, with a valid stamp or certification. Proforma invoices and invoices in more than one currency are rejected. If your supplier’s invoice is missing a field, ask them to reissue it before the 60 days run out.
Why was my FBT reimbursement request rejected?
FBT reimbursement requests are usually rejected for one of three reasons: the request came in after 60 days from the order, the invoice did not meet the English, USD and required field rules, or the loss was a buyer return reason FBT does not cover. Find the exact reason before filing again, since the same request gets the same answer.
Which FBT returns are not reimbursed?
FBT does not reimburse buyer returns made for satisfaction reasons, such as no longer needed, item does not fit or defective item. It does cover logistics losses, like return inventory lost or damaged on the way back. Sort every return by reason before you file so you only request the ones that qualify.
How much does TikTok pay for lost FBT inventory?
TikTok reimburses eligible FBT logistics losses up to the order amount. TikTok sets the final amount based on the order and your invoice, so the commercial invoice has to match the goods and quantities you claim. Losses outside a sold order, like inbound or warehouse inventory, still need a qualifying invoice to prove value.
Does TikTok reimburse FBT losses automatically?
TikTok reimburses some FBT losses automatically, mainly refund only cases where a package was marked delivered but not received or arrived damaged. Missed reimbursements, returns that need seller confirmation and inventory discrepancies need a manual ticket. Those are the losses most sellers never claim, because nobody checks the inventory records line by line.
How long does TikTok take to review an FBT claim?
TikTok says standard FBT reimbursement tickets are reviewed within about 24 hours, while complex inventory cases take 7 to 21 business days. A complete ticket with the right label, the order or goods ID and a compliant invoice is the fastest way through. Missing details send the ticket back and eat into the 60 days.
How do I file an FBT reimbursement ticket?
FBT reimbursement tickets are filed through the help center in the FBT platform or through ticketing in Seller Center. Pick the ticket label that matches the loss type, add the order or goods ID and attach the commercial invoice. Filing under the wrong label or without the invoice is a common reason for delays.
Is it worth hiring an FBT reconciliation service?
An FBT reconciliation service is worth it when you ship enough through Fulfilled by TikTok that inbound, warehouse and return losses slip past the 60 day window. We reconcile every month, check each invoice before it goes in and file only the losses FBT covers. Start with a free assessment of your FBT losses.
How much does FBT reconciliation cost?
The cost of FBT reconciliation depends on your order volume, SKU count and how many losses are still inside the 60 day window. We start with a free assessment, show you what looks claimable and then quote the work. The price follows how much there is to reconcile and how hard the losses are to prove.
Can anyone guarantee TikTok will reimburse my FBT losses?
No. TikTok decides every FBT claim and the amount. Be careful with anyone who promises a reimbursement. What we commit to is the work: every loss the records support filed inside the 60 days with a compliant invoice, and a straight answer up front on which losses are worth claiming before you pay.
Other Services for TikTok Shop Sellers
Hover a service to see what it adds to this one.
Amazon inventory reconciliation
Selling through another fulfillment network too? Each one has its own reports, its own claim types and its own window.
- Inbound and in-storage losses
- Refunds with no return
- A monthly reconciliation log
Walmart WFS reconciliation
Some networks lose units at the dock and between their own buildings. Worth reconciling alongside FBT.
- Lost inbound and in warehouse
- Transfer and disposal losses
- Disputes filed in Seller Center
Listing recovery
A TikTok Shop product taken down leaves FBT stock sitting with nowhere to sell. We work to bring the listing back first.
- Product violations reviewed
- Claims rewritten to the documents
- The reason it went down, in writing
Get a Free Assessment of Your FBT Losses
Send us your last 60 days of FBT orders. We’ll show you what’s still inside the window before you pay anything.