Quick answer. A supply chain check is Amazon asking you to prove where your inventory came from. It usually follows an authenticity concern on specific ASINs, and it can escalate into an inauthentic deactivation if you cannot answer it. Amazon asks for supplier invoices that show the supplier’s name, phone number, address and website, an issue date within the 365 days before the notification, product identifiers that match your listing, and quantities that cover your sales and in-stock inventory for each cited ASIN over that period. Amazon says it may contact the supplier to verify. You win these cases with genuine documents from a supplier you can verify, a clear root cause, and sourcing controls already in place. A longer letter does not help.
Most sellers who receive a supply chain review never set out to sell anything questionable. They bought from a wholesaler who looked fine, a liquidation lot or retail shelves. Then the notice arrives, and the invoice folder holds email confirmations, a pro forma, a PDF with no supplier phone number and a few store receipts. The gap between what they have and what Amazon will accept is the whole case, and we cover how to close it honestly. If your notice cites counterfeit or inauthentic complaints more broadly, also read our explainer on what an inauthentic suspension is.
What a supply chain review is and why Amazon opens one
Amazon’s Anti-Counterfeiting policy makes each seller and supplier responsible for sourcing, selling and fulfilling only authentic products, and by selling on Amazon you agree to provide records about the authenticity of your products if Amazon requests them. A supply chain check is that request. Amazon is not asking whether you believe your goods are genuine. It wants a documented path from a legitimate source to your inventory.
The policy language that matters
The policy says Amazon may request documentation, such as invoices, showing the authenticity of your products or your authorization to list them for sale. You may remove pricing information, but documents edited in any other way, or that are misleading, are a violation that will lead to enforcement against the account. Amazon may also suspend or terminate the selling account and any related accounts, dispose of inauthentic inventory in its fulfillment centers at the seller’s expense, and withhold payments. With those stakes, treat the first notice as the most important one you will answer.
What usually sets one off
Amazon does not publish a list of triggers, so treat these as patterns we see in our cases, not Amazon rules. They include a rights owner complaint alleging inauthentic goods, buyer complaints describing an item as fake or different from the listing, Amazon’s own review of suspect listings (which the policy describes), a sudden sales jump on a brand new to you, and offers on brands that control distribution tightly. Sometimes the trigger is an earlier appeal whose invoices raised more questions than they answered.
How it shows up on your account
It usually appears on the Account Health page as a violation tied to specific ASINs, with a performance notification. The Account Health Rating runs from 0 to 1,000. Amazon describes 200 to 1,000 as Healthy, 100 to 199 as At Risk and 99 or lower as Unhealthy, meaning eligible for deactivation or already deactivated. Repeat violations of the same policy cost more points each time, and reaching the maximum number of repeat violations for a single policy in a 180 day period can put the account at immediate risk. That maximum can be as low as two for higher severity violations.
What Amazon asks you to provide
Amazon’s help page on invoice requirements for appealing a policy violation says invoices let Amazon verify that you source from legitimate suppliers. It defines an invoice as a document issued directly by a supplier that records the final transaction of goods, with an itemized list of goods received and the terms of sale for a completed transaction. That definition rules out more documents than most sellers expect.
The invoice itself
| Element | What Amazon’s page requires | How sellers get it wrong |
|---|---|---|
| Supplier information | Supplier name, phone number, address and website | Invoice shows only an email address, or a website that no longer resolves |
| Issue date | Clearly displayed, within the past 365 days before the performance notification | Sending a two year old invoice for stock bought last month |
| Quantity | Enough to cover sales volume and in-stock inventory for each cited ASIN over the past 365 days | One invoice for 50 units against 400 units sold |
| Product identifiers | Product names, model numbers, or UPC, EAN or ISBN. Variation details. Every bundle component | Line item reads “assorted health and beauty” or “mixed lot” |
| Transaction status | A completed and fulfilled transaction | Sending a quote, order confirmation or pro forma |
| Format | PDF, JPG, PNG or GIF, no larger than 10MB | Sending an editable Excel or Word file |
| Integrity | Authentic and unaltered. Pricing may be removed, everything else must stay visible | Retyping, redrawing or “cleaning up” an invoice |
Amazon also lists what it will not accept. That includes invoices sent by email or third-party sharing instead of through Seller Central, sales quotes and pro forma invoices, self-issued invoices or invoices where the supplier appears to be the same business entity as the buyer, digitally manipulated or editable documents, and anything illegible, low resolution, inconsistent or missing required details. Invoices do not have to be in English, and Amazon notes there may be additional regional requirements, such as tax information, stated in its emails.
The same page asks for sales records for each cited ASIN and lets you highlight the relevant product on a multi-item invoice. Highlighting and removing prices are the only changes it accepts.
Letters of authorization and supplier contact details
Amazon’s Anti-Counterfeiting page says that when appealing enforcement actions you are typically required to provide invoices or letters of authorization to demonstrate your right to sell the products, and that each violation type has its own appeal steps on the Account Health page. Its supplier due diligence page recommends checking whether a supplier can provide a Letter of Authorization from the brand, or invoices from their own supplier, to show the provenance of inventory, and recommends confirming any LOA directly with the brand. Check Amazon’s separate Letter of Authorization help page for the current required elements. For why store receipts fall short, see our article on why Amazon does not accept receipts.
When the stakes are high, have our Amazon suspension team review your case before you respond.
How Amazon may contact your supplier
Amazon’s invoice page says it might reach out to the supplier to verify the information on your documents, and that it will keep your supplier’s information confidential. That changes how you prepare.
What verification means for you
If Amazon calls the number on your invoice, someone must answer, recognize your business and confirm the transaction. A supplier who has closed or changed numbers can turn a genuine invoice into a doubted one. A doubted document starts the most dangerous case type there is, which we cover in our guide to forged or manipulated documentation suspensions.
Prepare the supplier before you submit
Before you upload anything, contact the supplier through the phone and email printed on the invoice. Tell them Amazon may contact them to confirm invoice numbers, dates, products and quantities, and ask whether they will confirm. Never script answers they cannot honestly give. If the supplier refuses or goes quiet, you have learned something you need to know before Amazon does.
The invoice standard, tested line by line
Many rejected appeals fail on arithmetic or matching, not authenticity. Run every invoice through four tests covering date, identity, product match and quantity.
The date and identity tests
The date test is the 365 day window above. The identity test asks two questions. Is the buyer on the invoice the same legal entity as the selling account, with the same name and address you gave Amazon at verification? Is the supplier a separate business you can verify, with a name, phone number, address and website that all lead to the same company? Amazon will not accept self-issued invoices or invoices where the supplier appears to be the same entity as the buyer.
The product match test
Lay the invoice next to the listing. The product name, model number or UPC should identify the exact item. If the listing is a variation, the invoice should show the same color, size, version or style. Bundles need coverage for every component. A line reading “assorted” fails even when the goods were genuine.
The quantity test, with a worked example
Take a hypothetical seller with a notice on one ASIN. In the 365 days before the notification they sold 1,180 units, and they hold 220 units in stock, so they need invoice coverage for 1,400 units. They have three invoices from the same distributor inside the window for 500, 400 and 300 units, totaling 1,200, which is about 86 percent coverage. The 200 unit gap needs an explanation before Amazon asks, perhaps an invoice dated 13 months ago or a second supplier with weak paperwork. Either answer belongs in the root cause.
How to vet a supplier before you buy
Amazon’s help page “Select reliable suppliers with due diligence” covers registration and legal compliance, brand affiliation, brand endorsement, reputation, operations and contract terms, and notes that suppliers need not meet every criterion. The checks below turn that guidance into a routine that leaves evidence on file.
Red flags that should stop a purchase
Pause when the entity is inactive or newly formed, the invoice name matches no registered entity, the brand owner has never heard of the supplier, pricing is far below authorized channels, payment must go to a personal account, or the supplier offers to “make an invoice” for goods bought elsewhere. That last one is not a supplier. It is an invitation to commit the violation that ends accounts, and it would also breach the seller code of conduct, which requires accurate information to Amazon at all times.
Where to verify each claim
Each row produces something you can screenshot, date and save.
| Question | Where to check | What to look for |
|---|---|---|
| Does the supplier legally exist? | State business entity search, reached through the nass.org corporate registration directory | Exact legal name, active status, formation date, registered address matching the invoice |
| Who owns the brand name? | USPTO Trademark Search (tmsearch.uspto.gov) and TSDR | Owner name, live or dead status, and whether the owner matches who the supplier says authorized them |
| Is the supplier authorized by the brand? | The brand, contacted through its own website | Written confirmation of the relationship and confirmation that any LOA is genuine |
| Which ASINs are flagged and why? | Seller Central Account Health page and the performance notification | Cited ASINs, violation type, appeal instructions and any regional document requirements |
| How many units must the invoices cover? | Seller Central order reports and inventory reports for each cited ASIN | Units sold in the 365 days before the notification plus units currently in stock |
| Did the goods you received match what was invoiced? | Your receiving log, shipment records, and Seller Central shipment history | Shipment IDs, dates and unit counts that reconcile to invoice quantities |
| How exposed is the account? | Account Health Rating on the Account Health page | Current score band and any repeat violations under the same policy |
Read your sourcing model honestly before you write anything
The biggest decision in a supply chain case is whether your sourcing model can produce what Amazon asks for, and no wording changes that. Place yourself honestly in one of these models.
When the model needs to change
“It used to be fine” does not meet the current standard. If your model cannot produce compliant documents, an appeal built on it will not hold. The fix is a genuine change in sourcing, documented as it happens. For the brand side of this question, read the dangers of selling unauthorized brands on Amazon.
Building the supply chain evidence file
A strong file lets a reviewer confirm each claim without asking you anything. Build it per ASIN and name files by ASIN, supplier and invoice number.
What goes in the file
- The notification and a dated Account Health screenshot.
- Every qualifying invoice, as the original file the supplier issued.
- A per-ASIN coverage worksheet for your own use, showing units sold in the window, units in stock, units invoiced and the gap.
- Proof of payment from your business account matching each invoice.
- The supplier’s state registry screenshot, the USPTO record for the brand, and any brand confirmation or letter of authorization with the brand’s confirming email.
- Receiving records with quantities and shipment IDs.
- Evidence of corrective actions already taken.
Upload only what the appeal form asks for, through Seller Central.
For a closely related case, read Brand Protection on Amazon.
When a supplier will not confirm
A supplier may have closed, may be unauthorized and reluctant, or may be exposed as a seller of diverted or counterfeit goods. The goods may also have been compromised later at a prep center. Each situation has a different honest answer.
If you bought from a supplier who turned out to be a fraud
The deciding question is whether you genuinely did not know. A seller who checked registration, paid a market price and stopped selling the day the problem surfaced is in a different position from one who ignored a price too good to be true. Show the diligence you did and what you did when you learned. Good faith explains your conduct, but it does not make counterfeit or stolen inventory sellable.
Not sure your invoices will pass?
Send us the notice and your documents and we will review the file before anything goes to Amazon.
Writing the plan of action for a supply chain case
Start by reading the appeal form on your Account Health page, because Amazon gives each violation its own appeal experience. Amazon’s policy violation appeals FAQ, for example, says a plan of action is not accepted for certain product condition violations, which use selected options and evidence instead. Where your form asks for a written explanation, use the structure below. This is educational information, not legal advice.
Root cause, specific and owned, with no one else blamed
Name the exact failure in plain language. “We made a mistake” is not a root cause. “We bought 600 units of the cited ASIN from a wholesaler we did not verify with the brand, and our invoices from that wholesaler did not list a phone number or website” is. Do not blame buyers, competitors or Amazon, because reviewers read blame as a sign the problem will repeat.
Corrective actions already taken, with proof
List what you have already done, with numbers, such as the offers you closed, the units you removed from inventory, the listings you audited, the supplier you re-verified, the brand you contacted and the customers you refunded. Each item should point to evidence.
Preventive controls with an owner, a checkpoint and a date
Name the control, who owns it, when it started, and the checkpoint where it runs. For example, no purchase order is approved until the supplier passes a state registry check, a USPTO owner check and brand confirmation, owned by the purchasing lead, effective on a stated date, with a monthly audit of every new supplier.
Evidence and one clear request
Reference each document where it supports a claim, list only documents you can produce, and end with one specific request, such as clearing the supply chain review on the cited ASINs. Keep the tone calm and factual.
A worked example
Take a hypothetical seller with a notice on three ASINs from one kitchenware brand. Sales records show 1,050 units sold and 150 in stock across the three ASINs in the window, so 1,200 units need coverage. Invoices from Distributor A cover 900 units and pass every test. The remaining 300 units came from a liquidation lot with a pro forma and no final invoice. Distributor A is active in its state registry, and the brand confirms it is authorized.
The root cause is that undocumented liquidation units were mixed into ASINs otherwise supplied by an authorized distributor, with no purchase approval check. The corrective actions are a removal order for the liquidation units and an audit of other brands. The preventive control is a named owner who approves every supplier, and no units ship to Amazon without a final invoice on file. The pro forma is presented as exactly what it is.
For how reviewers read authenticity complaints and how the response differs, see inauthentic versus counterfeit complaints.
Mistakes that sink supply chain appeals
Most rejected appeals come from making a file look complete instead of making it true.
Related guides. Amazon Private Label Supply Chain Requirements and Amazon Supply Chain Standards for Sellers.
A sourcing routine that keeps you out of this situation
Reviews are easier to survive when the evidence already exists.
Before the first order
Run the registry, USPTO and brand checks, save dated screenshots, and confirm the supplier’s invoices will show every element Amazon lists.
On every order
Pay from the business account, file the final invoice, log receiving, and ship nothing to Amazon without a final invoice.
Every month
For your top ASINs, compare units invoiced in the last 365 days with units sold plus units in stock, the same arithmetic Amazon uses. Review Account Health for new violations. If coverage slips below 100 percent, fix it before any notice arrives.
Every year
Re-confirm brand authorizations, retire suppliers who will not keep paperwork to standard, and re-read Amazon’s invoice and due diligence pages. Our broader guide to acting on Amazon’s anti-counterfeiting policy covers the brand side of this routine.
Frequently Asked Questions
What is an Amazon supply chain check?
It is Amazon asking you to prove where specific products came from, usually through supplier invoices and sometimes a letter of authorization. Amazon’s Anti-Counterfeiting policy says sellers must provide authenticity records when Amazon requests them.
How old can my invoices be?
Amazon’s invoice requirements page asks for an issue date within the 365 days before you received the performance notification. Older invoices may be real but will not meet that requirement on their own.
How many units do my invoices need to cover?
Enough to cover your sales volume and your in-stock inventory for each cited ASIN over the past 365 days. Add units sold in that window to units in stock and compare against invoiced units, ASIN by ASIN.
Will Amazon contact my supplier?
It may. Amazon says it might reach out to the supplier to verify document information and that it keeps supplier information confidential, so make sure the supplier expects the call and will confirm genuine transactions.
Can I remove prices from my invoices?
Yes. Amazon allows you to remove pricing information, but all other details must remain visible, and any other edit is treated as a policy violation.
Are retail receipts accepted?
Amazon’s invoice standard describes a supplier-issued record of a completed transaction with full supplier contact details. A retail receipt generally does not show a supply relationship, which is why arbitrage sourcing struggles in these cases.
How do I check whether a supplier is a real company?
Use the nass.org corporate registration directory to reach the state business entity search for the supplier’s state, and confirm the exact legal name, active status and formation date. Then verify their physical presence and web presence as Amazon’s due diligence page suggests.
What if my supplier will not confirm the sale?
Corroborate the transaction honestly through payment, shipping and receiving records, explain the situation factually, and stop selling anything you cannot document. Never create or alter a document to fill the gap.
Get Help With an Amazon Supply Chain Check
If you have a supply chain notice and are not sure your invoices will pass, our team can review your notice and documents before anything goes to Amazon. You can submit your case for review or book a consultation. See our Amazon suspension appeal service.
This article is educational information about Amazon’s published policies and general sourcing practice. It is not legal advice, and it does not guarantee any outcome or timeline. Amazon’s policies change. Confirm current requirements on Seller Central before acting, and consult a qualified attorney where legal exposure is involved.
You can also see all our marketplace suspension services.
Sources
- Amazon Seller Central: Invoice requirements for appealing a policy violation
- Amazon Seller Central: Select reliable suppliers with due diligence
- Amazon Seller Central: Amazon Anti-Counterfeiting policy
- Amazon Seller Central: Policy violation appeals FAQ
- Amazon Seller Central: Account Health Rating program policy
- Amazon Seller Central: Selling policies and seller code of conduct
- USPTO Trademark Search
- USPTO: Search our trademark database
- National Association of Secretaries of State: Corporate registration directory
