Amazon

Quick answer. On Amazon, the buyer's right to return is set by Amazon's returns policy, not by your own terms. Amazon says most items can be returned within 30 days of the estimated delivery date, it automatically authorizes in-policy US…

Quick answer. A letter of authorization (LOA) is written permission from the owner of a brand's intellectual property, or a party that owner authorized, allowing your business to use the mark or sell the product. Amazon may ask for one…

Quick answer. Under the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA), a product is a pesticide if it is intended to prevent, destroy, repel or mitigate a pest, and the EPA judges that intent largely from the label and advertising…

Quick answer. An Amazon detail page is shared. Every seller on the same ASIN can submit product data, and Amazon picks which contribution to display, weighing sales volume, refund rate, buyer feedback and A-to-z guarantee claims. On brand-registered ASINs, contributions…

Quick answer. Project Zero is Amazon's anti-counterfeiting program for brands enrolled in Brand Registry. It combines automated protections, a self-service tool that lets the brand remove counterfeit listings from the Amazon store itself, and optional product serialization through Transparency. Amazon…

Quick answer. Amazon's prohibited seller activities are the conduct rules in its Selling policies and seller code of conduct. The "Prohibited seller activities and actions" help page now refers sellers there. Prohibited conduct includes giving inaccurate information, manipulating sales rank…

Quick answer. Amazon allows environmental claims in listings only when they are truthful, specific and backed by evidence. Its Misleading and prohibited claims policy names environmental claims such as "eco-friendly", "sustainable" and "carbon-neutral" directly, and its Environmental Marketing Guidelines tell…

Quick answer. Amazon lets you supply a List Price, but it must represent a price at which you or other retailers have recently made, or intend to make, substantial sales, and you must keep it current. Amazon computes the Was…

Quick answer. Amazon expects sellers to answer buyer messages within 24 hours, and its help pages repeat that expectation even when your listings are set to Inactive for a vacation. Separately, Amazon measures Average Contact Response Time for seller-fulfilled orders,…

Quick answer. The Amazon Services Business Solutions Agreement (BSA) is the contract every seller accepts at registration, and a handful of its clauses decide almost every suspension or funds dispute. Section 2 of the General Terms lets Amazon withhold payments…